If one spends thirty nine billion dollars to extinguish a rival there WILL BE a payoff. Synergies. Eliminating head count and redundancies. They won't necessarily close ALL T-Mobie call centers. They will use this as an excuse to step on the neck of the CWA in their AT&T (old Cingular) call centers where some employees are likely making more than they are perceived to be worth. Middle management for T-Mobile will likely get their throats slashed though and rather quickly. Front line employees (sales) probably will be a survival of the fittest. Throw them all in a store and watch them feed on one another.