And I know what you are saying but the fact a supervisor/retention employee will not even just give me the price of a handset upgrade is ridiculous. When I worked for T-Mobile I would say about 99% of customer issues were handled with 1 call or store visit. It may not be the solution the customer wanted but it would be something both parties could agree on and the customer would walk away knowing we cared and gave a ish about them.

If it were me I would just want to get a monthly credit for the $15 but I am willing to be fine with just getting the price I would have paid in June when I wanted the phone. But they are just saying no. Flat out no.

That is just a big corporation pushing their weight around because they can. When I sold T-Mobile they cared about customers and they did what was right. Im not asking them to give away the farm like everyone seems to act like.

Some of the people on here and on the phone I have talked with act like I am requesting free service for a year...im simply asking them to right a situation their employee caused. Honor what I was told. Its freaking $15 dollars a month. And if they cant do at least come up with a resolution that we can both feel satisfied with. Being told no is not a solution. Its the consumer being screwed.