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Replying to:  Angry T-Mobile customer looking for advice/resolution by op913   Mar 31, 2011, 9:09 PM

Re: Angry T-Mobile customer looking for advice/resolution

by cstone    Apr 1, 2011, 8:48 PM

Sorry dude but you are out of luck. T-Mobile was the last major carrier that would allow you to tether without having an additional feature for it. Well that option went away. This is nothing like them saying that they are going to charge you extra for using your camera, as that doesn't effect them. Here are a couple of reasons why carriers charge for tethering. 1. It uses more bandwidth than your phone does (generally speaking.) 2. People will pay for it because the other carriers make them so why not make the extra money. 3. Having free tethering makes mobile broad band stupid. Why would someone pay between $40-90 a month for mobile broad band when you can pay 30 for web on your smartphone and tether it. Carriers love selling mobile broadband and make a lot of money off of it. They don't want to shoot themselves in the foot here. 4. Data speeds are much faster now than they used to be, you could use your phone tethered to play online games which could destroy speeds for other users of the network if just a small portion of the users did this.

I don't mean to come off as a jerk here but seriously man, as a past T-Mo employee (or that of any carrier for that matter) you should know that we can't do something that is against policy. I agree with you it definitely sucks that T-Mobile is now charging for something that used to be free, but there is nothing that customer care or loyalty or any other department can do about it. If there was a feature added to your account that gave you free tethering in the past and it was taken away and you began to get charged for it then there would because to be upset. I don't know what world you live in that the 2 biggest carriers would be cheaper than T-Mo, Sprint for some plans is cheaper but AT&T and Verizon are both more expensive as anyone who reads this forum will tell you. I'm not saying that you would not have a good experience somewhere else, you might, but your reasons for leaving seem unreasonable as it is the same thing that the other carriers have already done. One thing that I think that you should consider is that T-Mobile was courteous enough to send out text messages and letters to warn customers, other carriers have just added the feature and then sent out letters or text messages.

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