Really frustrated... etf's be damned
I never had any problems with TMO up until we upgraded our phones & paid them to allow us to extend our contract another 24mos & keep our business. It was explained to us that it was a fee for processing the paperwork. Whatever. That's not the issue.
My husband & I both wound up choosing the same phones. The Nokia 7510 with the interchangeable face plates. After 2 or 3 weeks (of course, after the 14 day exchange period offered), both of our phones started freezing up & going to a white screen on a regular basis, especially when texting. We put up with it for a couple weeks, but as it got worse, we called to see about an exchange.
It wasn't until after I was on the phone with cc for an hour that they informed me that I would hav...
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My husband & I both wound up choosing the same phones. The Nokia 7510 with the interchangeable face plates. After 2 or 3 weeks (of course, after the 14 day exchange period offered), both of our phones started freezing up & going to a white screen on a regular basis, especially when texting. We put up with it for a couple weeks, but as it got worse, we called to see about an exchange.
It wasn't until after I was on the phone with cc for an hour that they informed me that I would hav...
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Have fun with whatever new carrier you go to. Just a word of advice before you change carriers though...
Nokia doesn't make very good phones unless you get their really high end models. I worked for T-Mobile for about a year, and I just stopped selling Nokias after a while because I was so tired of dealing with problems of people coming back. It was usually the problems you describe, the white screen and crackling earpiece.
Sony Ericsson doesn't typically make very good phones either. When you switch to...whoever you decide to switch to, I'd steer clear of those manufacturers.
Keep in mind that T-Mobile isn't responsible for the actual phones so you'll run into the same problems with the same manufacturers across carriers.
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Nokia doesn't make very good phones unless you get their really high end models. I worked for T-Mobile for about a year, and I just stopped selling Nokias after a while because I was so tired of dealing with problems of people coming back. It was usually the problems you describe, the white screen and crackling earpiece.
Sony Ericsson doesn't typically make very good phones either. When you switch to...whoever you decide to switch to, I'd steer clear of those manufacturers.
Keep in mind that T-Mobile isn't responsible for the actual phones so you'll run into the same problems with the same manufacturers across carriers.
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I believe that was one of the most reasonable responses I have read on this site so far. lol, thanks!
You know, I wanted to steer clear of the Nokia in the first place, as I have had nothing but trouble from all previous Nokia's I have had, but I was hoping that maybe they had progressed in the past 5 years and finally came up with ways to fix their products. I should've listened to my gut. Sticking with a Blackberry or Samsung would've been much smarter.
I know all companies have their issues, but it just seems TMO really doesn't appreciate their customers, & they're more concerned about getting their money then giving quality customer service. I haven't done anything wrong, yet they refuse to help... At least my idea of helping ...
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You know, I wanted to steer clear of the Nokia in the first place, as I have had nothing but trouble from all previous Nokia's I have had, but I was hoping that maybe they had progressed in the past 5 years and finally came up with ways to fix their products. I should've listened to my gut. Sticking with a Blackberry or Samsung would've been much smarter.
I know all companies have their issues, but it just seems TMO really doesn't appreciate their customers, & they're more concerned about getting their money then giving quality customer service. I haven't done anything wrong, yet they refuse to help... At least my idea of helping ...
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Having worked for several cell phone carriers, I can tell you that you probably would have run into the exact same problem with any carrier given the same situation. There are a lot of reasons why stuff like that happens on the business end, but that doesn't mean you don't feel shafted in the process.
Every time you get a new phone (upgrade, new account, whatever), the carrier takes a loss on that device. They pay the retail price for the phone from the manufacturer, then you get a discounted price from the carrier because you're signing a contract and guaranteeing service for 1 or 2 years. So the carrier starts out with a loss for every customer that they start or continue service with. They have to keep that customer for a certain n...
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Every time you get a new phone (upgrade, new account, whatever), the carrier takes a loss on that device. They pay the retail price for the phone from the manufacturer, then you get a discounted price from the carrier because you're signing a contract and guaranteeing service for 1 or 2 years. So the carrier starts out with a loss for every customer that they start or continue service with. They have to keep that customer for a certain n...
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You also have the option to go directly through the manufacturer, just as you would if your home phone went on the fritz. This is a nightmare situation that takes weeks to resolve. It's probably worth the $9.99 not to have to deal with Nokia directly, but you still have that option.
As for the upgrade fees? Total BS in my opinion. US carriers need to get people off the contract business and sell phones at a reasonable retail price. That way you're free to get a new phone whenever you want and a new carrier whenever you want. This would also bring competition back to the marketplace in rate plans. Isn't it funny how AT&T and Verizon have nearly the exact same rate plans? T-Mo and Sprint when features are matched are also nearly the...
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As for the upgrade fees? Total BS in my opinion. US carriers need to get people off the contract business and sell phones at a reasonable retail price. That way you're free to get a new phone whenever you want and a new carrier whenever you want. This would also bring competition back to the marketplace in rate plans. Isn't it funny how AT&T and Verizon have nearly the exact same rate plans? T-Mo and Sprint when features are matched are also nearly the...
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That will never happen because the American consumer is used to paying cheap prices for cell phones. People already have the option to buy their own cell phone and pay for service monthly, but people just bitch and moan about the cost of the phone. Frankly, I'm more than happy to drop a few hundred bucks if it means I can leave the company whenever I want to. I just bought the Touch Pro 2 on a 1 year contract. They wanted me to do a 2 year, but they're only to give me $50 for that extra year of service. Most people think, "Oh, man! I can get the phone $50 cheaper!" They don't consider the other side of the equation.
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/rant.
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True story, I hear that robtheman works for tmobile and I think tmobile is cool. Thank you robtheman, we could be friends if you wanted, if you don't I understand.
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You know, I understand the business side of it. The companies are here to make money, not just give away products/services. I totally get that. I also get that the customer is NOT always right. I've actually let a few customers know that myself.
However, I do believe that a lot of businesses forget why they're even in business in the first place. It's because of us, their customers, paying for their products/services. It's not really my problem if T-Mobile doesn't make any money off of me because I extended my contract with them, got a couple phones a little cheaper & then had to have them send me SIX more phones because they were all defective... Maybe they need to take that issue up with Nokia.
I still paid over $250 when we...
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However, I do believe that a lot of businesses forget why they're even in business in the first place. It's because of us, their customers, paying for their products/services. It's not really my problem if T-Mobile doesn't make any money off of me because I extended my contract with them, got a couple phones a little cheaper & then had to have them send me SIX more phones because they were all defective... Maybe they need to take that issue up with Nokia.
I still paid over $250 when we...
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I enjoy phones. As with all technology stuff breaks. Not every phone is tested before sending out from the manufactures companies do not have the man power nor time to do that.. I never understood why people don't do their research on phone BEFORE they purchase them. It isn't hard to type the phone's name in the little box @ google. 🤠That being said it sounds like you were helped out quite a bit getting 6 phones in such a short period of time. Yeah those phones suck and yeah they broke but TMO isn't responsible for a faulty phone. They don't make the phones. 9.99 is a reasonable price for shipping as well especially a tracked type of shipping like UPS. IMO you're a huge cry baby. Seriously a BBB complaint? You must be one of those cra...
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funny. i'm supposed to be pleased because tmo got me not 1 or 2 bad phones, but 6? what a joke! i am GLAD i left tmo. GLAD i went back to a carrier who always treated me well as a customer, the way ALL CUSTOMERS should be treated. say what you like about what type of person you want to say i am. that's another joke, considering all i was doing was discussing an issue i was having. opinions regarding who i am as a person really don't mean a thing when they're coming from someone who wouldn't know good cust service if it was staring them in their face. when you're blind and narrow minded, you're blind and narrow minded. excuse the hell out of me.
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Not only were you "discussing" you were bad mouthing a company that from the sounds of it bent over back-wards to take care of you. I'm glad you left 😎 . I'm sure cricket loves to have cry baby customers. 😢 Like I said before enjoy paying more for less and enjoy that awesome first rate customer service you get there. You should ask them if they ever have even been in the running for a JD power for BEST customer service let alone won one. Sadly that I need to basically just repeat myself but repetition is how you learn the best I guess right?
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How were you "treated" badly? Sure you had bad expierance's with the phones, and that frusterating believe me I know, but they did replace the phone every time and even offered you a differant model. What more did you want?
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😢 That's all I see ppl do. 1st off, most complications with phones that occur are user error!! . 2nd-T-Mobile (or other any other company for that matter) can't control what the Mnfctr of a phone puts as warranty policies! If you have to pay s&h for an exchng than so be it. Don't take your frustration out on the messenger. You say you were badly treated, you probably gave the poor csr a bad time & made their day hell because you couldn't have your way. Another thing, if you have a warranty with any product (ie: Panosonic TV-they won't allow you to get a Magnavox in exhcng) you can't pick & choose what you want-you made that choice when you bought your phones to begin with. Go ahead & break your contract- YOU will have to pay for etf or i...
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