aww, we love you.

We appreciate your hard work.

I know you talk to a lot of idiots, i do too.

(Mostly hillbillies)

I have t-mobile and i love the customer service. It is superior.

good news for you, T-mo bought suncom, they are coming to NC soon.

I just had this experience yesterday. I used to have TMO pre-paid for a year before switching that number to a 1 year contract with TMO, at which time I got a new phone. I was told that I could use my post-paid SIM with my older pre-paid phone if I wanted to. Well, that didn't work so I brought it in to the local store. They worked on it for a while and were stumped because it should have worked and my phone was in great condition; no water damage, etc. So, they gave me a warranty exchange and I paid for shipping. Technically, they didn't have to do anything like that but they did. I was very greatful. I know VZW would have been friendly, but they never would have done something like that for me.

I agree with you, But I think the big companies bring it on themselves, I am an auto tech and I see the same thing in my industry, cars have longer warranty, built better fuel injection, computerized, and now more companies are offering longer warranty, major services included. So they do not want to pay when they brake. they do not understand why they break. they think they are made to brake. Are you kidding if it did not brake it would be a better product and I would buy it. Go to every dealer and what do you see behind it ? the service dept. Why? they all brake.
As far as the cell phone industry, well when they advertise no dropped calls, biggest network, more cities, more bars, more customers, pics, text, video, e-mail internet, all in...
(continues)

Stacy I understand commpletely how you feel. And it gets frustrating when after everything we do some customers are still not appreciative. And it gets really frustrating when I take supervisor calls and still cant do anything. Im more able to do certain things then and more likely to help. But customers need to understand one thing, even as a supervisor, I CANT BREAK POLICY.

Great message to send out. It is very true, we all try to work with your problems, help us work with them too.

I LOVE T-MOBILE TOO & THEIR CUSTOMERS OF COURSE 😁 I actually am a T-mobile Rep. as well for customer & technical care... you're right about the exchange program.. i don't know any other company that tries that hard to help the customers! i do have to say that i am a rep that i go beyond to help the cust. and very proud of it because it's a great feeling to be the reason why our customers appreciate the company... because we truly care. T-MOBILE, STICK TOGETHER 🙂

StacyTMobs.
This may be late in response. but who cares.

Yes T-mobile is awesome. I just recently starting work for a 3rd party dealer. And I have to say. T-Mobile kicks ass. They've won JD Powers and Consumer Reports best customer service and satisfaction for many years. I'm actually going to switch to work for the corporate soon.

But when something is wrong. T-Mobile customer service fixes the issue. Explains what happened. And they help you with everything. Wow I was very impressed. I have Verizon and when my Q kept dieing on me. They were bitching about giving me another phone.

T-Mobile is great. They know what they're doing.

One correction. With T-MObile they will replace your phone, but you have to pay $9.95 for the shipping. Here are Verizon Wireless, we will replace the phone under the same terms, however, we DO NOT CHARGE OUR CUSTOMERS FOR SHIPPING! So, wouldn't that make us better according to the posters comments? Oh yeah....we've got NC covered! It's the Network!