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SunCom rep need more info about T-Mobile

joyia

Sep 17, 2007, 12:04 PM
Since T-Mobile has purchased SunCom I just want to get a little more info on the pay structure for retail Sales and Customer Service reps. How are the benefits? Whats the dress code for retail. I'm just curious. T-Mobile reps, your input would help.
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LilShorty

Sep 18, 2007, 12:08 AM
Benefits are excellent. I can't speak for retail, but T-Mo is the best call center I've worked for. Tons of incentives. I love it. I quit for a year to stay home with my baby and came right back after that year.
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wombough

Sep 18, 2007, 3:28 AM
don't expect tmobile to keep to many people from suncom. I would be very surprised. You might want to start planing accordingly.
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Lapdog

Sep 18, 2007, 1:02 PM
I would heed this advice...
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joyia

Sep 18, 2007, 5:29 PM
Why wouldn't they keep the employees since they will be operating in territory where there aren't any T-mobile stroes currently. Someone has to work at the stores. If I were a call center rep, I would be concerned.
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nextel18

Sep 18, 2007, 5:36 PM
Obviously, but Suncom’s employees cannot seem to do anything right. Their operational strategy is lacking and struggling dearly which is moving to their financial side. If they bring in new T-mobile employees, they will have a chance to turn around Suncom. If not, Suncom will fail again as it has been doing for the past few years.
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yazuma

Sep 19, 2007, 11:54 AM
Normal reps have a better chance of keeping their job than management does. Depending on the centers as well--what they'll be turned into, be it tech support, customer care, financial care, etc-- I'd imagine that the resources required to hire and train all new employees would be greater than just keeping the suncom reps and transitioning them. It also wouldnt match T-mobile values and the "stick together" mentality they are attempting to brand if they just up and canned everyone.
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nextel18

Sep 19, 2007, 12:25 PM
Well I will direct you towards the Sprint and Nextel merger, which will show that your theory is wrong because they let many of the people go but did not let go a lot of the management team. (Obviously, a lot has to do with headcount reductions but nonetheless.)

T-mobile is doing a better job than Suncom so what I would think is that T-mobile would implement their operational and financially strategies into Suncom before they even think of putting Suncom’s ideas and strategies into theirs.
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katrina

Sep 19, 2007, 6:52 PM
I have to disagree on some parts of this. Having worked for both companies I can say that SunCom's retail staff is largely much better than T-Mobile's. SunCom has done a pretty decent job training the retail reps, even sending them to training at regional training centers on a regular basis. T-Mobile, on the other hand, has some of the worst training I have experienced from a large company... it is all these stupid litte online quiz things.

SunCom is a great example of mismanagement messing things up for everyone. One absolutely huge difference between the two companies is the customer care departments. SunCom's customer care tends to be rude and care more about having a short call time than getting the problem fixed. At T-Mobile they foc...
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nextel18

Sep 20, 2007, 6:13 AM
If suncom’s staff was better than T-mobile they would actually be operating better than they are and to the high levels in which T-mobile’s success comes into play. They aren’t. it is a bad comparison, although you made do it of course, to compare the two companies with anything. I would get rid of everyone.
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katrina

Sep 20, 2007, 11:55 AM
Retail reps do not set pricing, pay structure, rate plan mix; the are not in charge of advertising, staffing, phone mix, or quality of the customer care department. These are the tings that mostly contributed to SunCom's financial problems, not the quality of the retail representatives.
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nextel18

Sep 20, 2007, 3:27 PM
Of course. However, if management would have executed a good plan then passed onto the reps then it would be better. Given the mentality of Suncom they cannot do anything right. I would not want that in the T-mobile environment. I mean at one point Suncom was actually doing well then resorted to their negative subscriber ways and currently now to gaining. Problem is, CPGA is way up. that is not needed.
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katrina

Oct 20, 2007, 4:43 PM
Sprint/Nextel lost over 300,000 subscribers last quarter, maybe they should let everyone go also.
;-)
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Lapdog

Sep 18, 2007, 5:37 PM
Why would they keep people that may have developed bad habits when they can hire a complete fresh team?
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nextel18

Sep 18, 2007, 5:40 PM
It is not bad habits that I think are troublesome as much as they cannot even sell. In addition, if/when they do, it hurts the company because their CPGA costs are high. Moreover, they cannot even use their current network and spectrum assets to actually provide a good service. I am quite surprised that their ARPU is higher than both T-mobile and AT&T.
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Lapdog

Sep 19, 2007, 7:57 AM
bad habits = not selling in my book. Besides, Suncom used to be affiliated with At&T (pre-Cingular) and were used to riding their coattails...when they had to stand on their own, their true colors showed...
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nextel18

Sep 19, 2007, 8:46 AM
Oh, I agree on that as well. AT&T and Suncom should have picked out reasonable contracts and try to infuse AT&T’s standards and price points to allow for Suncom to actually survive.
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katrina

Oct 20, 2007, 4:40 PM
Actually the infusion of AT&T management staff into the company is what caused a lot of problems IMHO. It caused a lot of confusion in the company and caused it to lose a bit of direction. By far, though, the biggest problem SunCom had was pricing their inital "Truth in Wireless" plans too low... oh and the AWE porting nightmare lol

Also I think if they had gone to a strictly AT&T pricing structure they would not have survived either, the point of choosing a regional provider is that they can offer things that the big guys can't or wont. (For example, they were the first with a calling circle and they had a nationwide unlimited plan)
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tonyvs12385

Sep 18, 2007, 12:22 PM
Benifits are awesome. medical, dental, and vision are covered ad 401k is matched decently.

you are allowed 3 lines...(on employee plane) 2 for personal and 3rd for data. $9.95 per personal line. 2000 min, unlimite m2m, free BB and text first incoming minute free, and myfaves.

pay can range from 30k to 100k per year depending on market and store and if you are PT or FT.
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joyia

Sep 18, 2007, 5:33 PM
Not bad, I was just a little curious b/c SunCom has really good benefits, better than any company that I have worked for and I have worked for Verizon and General Electric.
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nextel18

Sep 18, 2007, 5:37 PM
Maybe that is the problem. They pay employees good benefits and pay but they do not expect them to perform. Suncom needs to cut their benefits and pay to allow the employees to focus on actually performing instead of collecting benefits and a check without doing anything. Do not compare Verizon and General Electric to Suncom.
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joyia

Sep 18, 2007, 5:50 PM
nextel18 said:
Maybe that is the problem. They pay employees good benefits and pay but they do not expect them to perform. Suncom needs to cut their benefits and pay to allow the employees to focus on actually performing instead of collecting benefits and a check without doing anything. Do not compare Verizon and General Electric to Suncom.







Suncom has a lot of talented sales people that perform well. I personally thing that a lot of SunCom's financial issues came from poor marketing from higher ups not from retail or care reps. When you allow customers have an unlimited plan at $59.99 a month and adders sometimes as low as $30, it just doesn't make financial since, especially when you have some ...
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nextel18

Sep 18, 2007, 6:03 PM
That may be the case, however, their performance both operationally and financially are miserable. The stakeholders are very upset with this company, which made them get a huge debt agreement package and then do a reverse stock split. Potential threatening from the exchange. Well remember the strategies are run from the top down. Meaning from the CEO down to the entry-level position. Therefore, if the higher ups actually had a successful strategy they would be successful which would be passed down to the entry level and that would bear fruit for the company. Suncom came begging to T-mobile to buy them because AT&T would not. I was shocked when I heard the rumors from sources because T-mobile and the DT family are very classy organizations wh...
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katrina

Sep 19, 2007, 6:58 PM
Havng worked for both I agree 90%, SunCom customer care is only one step above painful to deal with.
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katrina

Sep 19, 2007, 7:11 PM
Most of the benifits are similar, health insurance is a bit more expensive at T-Mobile, but not terribly I think. The one thing T-Mobile really lacks in benifits is the 1500 flexible spending account that SunCom has.

Pay is similar, hourly pay is generally about 90% of what SunCom's hourly pay is, but commission is a bit more and business tends to more consistant than it is at SunCom. The T-Mobile commission structure is very crazy and confusing though, where at SunCom you know exactly how much commission you get from selling something, at T-Mobile the amount you actually get depends on what % to quota you make for the month. If you don't do at least 30% of quota you get no commission and if you make 80% of quota you get about 70% of your...
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tonyvs12385

Sep 19, 2007, 7:41 PM
insurance is like 12 dollars per check.. what is suncom's?

also as far as i know there is also a flex account for t-mobile... but waaaaaay too confusing
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tonyvs12385

Sep 19, 2007, 7:47 PM
i forgot to add, the commission structure isn't that confusing.. it is a simple decelerate and accelerate system.i forgot the exact delcline rate or increase rate, but a few off of quota can mean the diffence of a few hundred dollars.
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katrina

Sep 20, 2007, 11:51 AM
Right T-Mobile does have a flexable spending account, but they do not put money in there for you. SunCom puts 1500 into your flexible spending account themselves.
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LilShorty

Sep 21, 2007, 11:36 PM
tonyvs12385 said:
insurance is like 12 dollars per check.. what is suncom's?



I had a lawyer's and a judge's jaws drop when I told them what I paid every pay check for insurance for my son and me. 🤣 They thought I was missing a zero in the number or something.
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