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Top message:   contract by mcdax   Dec 23, 2003, 7:38 AM

Replying to:  Re: contract by coowguy   Jan 3, 2004, 10:59 PM

Re: contract

by TMOPro    Jan 4, 2004, 8:23 PM

coowguy said:
Nothing. In CC we have our hands tied in what we can offer. People want free phones and the only one we can possibly even offer is the Nokia 3595. You might get someone creative who can drop the prices for some phones cheaper than what the average rep can do but good luck. Yes, other companies offer better phone deals but the problem with it, is that you have to sign a 2yr deal. Do you know what the problem with a 2 yr deal is? Your warranty is only 1 yr! Lets say your phone breaks in 14 mo. You're screwed so you have to sign another 2 yr deal to get a phone. We only "force" people to sign 1 yr deals because we have enough faith in our services and our customer services.

Wow, as a T-Mobile Customer Care Representative, I'm sorry to see such a poor attitude. Maybe you're in need of a career change? To answer the original question: There are a lot of things we can do to keep you as a customer. There are a lot of factors such as how long you've been there, what rateplan you're on, so on. Keep in mind, with many providers, you may see FREE as the price for a phone, but really, over the length of the contract, you're paying MORE b/c you're paying more for the same minutes we may be offering.

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