T-Mobile Pulling Ahead
VocaLabs SectorPulse Report Shows Newcomer T-Mobile Pulling Ahead of Verizon in Customer Service
08:01 a.m. 08/03/2004
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireless (AWE), which received a "D" in Ca...
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08:01 a.m. 08/03/2004
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireless (AWE), which received a "D" in Ca...
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badsky2k said:...
VocaLabs SectorPulse Report Shows Newcomer T-Mobile Pulling Ahead of Verizon in Customer Service
08:01 a.m. 08/03/2004
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireles
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Sunil, why you gotta call me out like that...I thought we were cool...all I gotta say is good for you...I'm not gonna argue with you...you guys did good...but it has sparked some things here in VZW Land...so let the competition...good luck 😁
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TheVZWMan said:
Sunil, why you gotta call me out like that...I thought we were cool...all I gotta say is good for you...I'm not gonna argue with you...you guys did good...but it has sparked some things here in VZW Land...so let the competition...good luck 😁
I didn't just call you out (VZW); I called out phonepimp3376 (for Cingular/AT&T) and ...ash... (Sprint PCS) as well. And you are right about the competition in saying that let it take its course...god luck to you too (albeit we know the reality that Verizon reps are about as full of propaganda as Michael Moore. No only will there be the followup movie upcoming of Michael Moore hates America, the sequel to which will be America hates Michael Moore,...
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I take offense to that comment Sunil...
#1 As a customer Care Rep for VZW I do not spread "propoganda" if you will...it is my job to help my customer to the best of my ability I do not lie to my customers...I lead them in the best direction so that while they are with VZW they can have the best experience possible and save the most ammnt of money.
#2 Show me written proof, Documentation...that anything in the Michael Moore film was false...I wanna actually see documents that without a doubt discredit the movie not posts on other websites.
#3 Michael Moore does not hate America...he just does think that Bush is a good President and showed some of those point within the Movie!
#1 As a customer Care Rep for VZW I do not spread "propoganda" if you will...it is my job to help my customer to the best of my ability I do not lie to my customers...I lead them in the best direction so that while they are with VZW they can have the best experience possible and save the most ammnt of money.
#2 Show me written proof, Documentation...that anything in the Michael Moore film was false...I wanna actually see documents that without a doubt discredit the movie not posts on other websites.
#3 Michael Moore does not hate America...he just does think that Bush is a good President and showed some of those point within the Movie!
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TheVZWMan said:
I take offense to that comment Sunil...
#1 As a customer Care Rep for VZW I do not spread "propoganda" if you will...it is my job to help my customer to the best of my ability I do not lie to my customers...I lead them in the best direction so that while they are with VZW they can have the best experience possible and save the most ammnt of money.
#2 Show me written proof, Documentation...that anything in the Michael Moore film was false...I wanna actually see documents that without a doubt discredit the movie not posts on other websites.
#3 Michael Moore does not hate America...he just does think that Bush is a good President and showed some of those point within the Movie!
Dude, ...
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I think the Kurds in Northern Iraq would dissagree with you about WMD's in Iraq. Did you children forget that he DID use gas on his OWN PEOPLE and on Iran inthe Iran/Iraq war? What makes you think that Saddam suddenly became a good guy and got rid of his WMD's? Give me a break!
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How about this...
T-Mobile is dropping Weapons of MASS Customer Service on the competition!!
(okay so I tried bringing the topic back on subject 🤣 )
*throws more confetti*
T-Mobile is dropping Weapons of MASS Customer Service on the competition!!
(okay so I tried bringing the topic back on subject 🤣 )
*throws more confetti*
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Starr06 said:
How about this...
T-Mobile is dropping Weapons of MASS Customer Service on the competition!!
(okay so I tried bringing the topic back on subject 🤣 )
*throws more confetti*
Naah! I think Motorola dropped a severe weapon of mass destruction, it's called the Motorola v600. Other carriers fell victim to its harm (by way of the software defects) in the early going where T-Mobile stayed clear! Now there is some common sense there!
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Two problems with that theory:
1. It wasn't software that caused the problem, it was RF interaction with 850 MHz, which wouldn't have affected T-Mobile since they don't use that GSM band.
2. T-Mobile couldn't have gotten it much sooner because of contracts with carriers and Motorola. ATTWS had the launch exclusive, then Cingular with a 3 month release, then it would ship to T-Mobile.
1. It wasn't software that caused the problem, it was RF interaction with 850 MHz, which wouldn't have affected T-Mobile since they don't use that GSM band.
2. T-Mobile couldn't have gotten it much sooner because of contracts with carriers and Motorola. ATTWS had the launch exclusive, then Cingular with a 3 month release, then it would ship to T-Mobile.
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phonepimp3376 said:
Two problems with that theory:
1. It wasn't software that caused the problem, it was RF interaction with 850 MHz, which wouldn't have affected T-Mobile since they don't use that GSM band.
2. T-Mobile couldn't have gotten it much sooner because of contracts with carriers and Motorola. ATTWS had the launch exclusive, then Cingular with a 3 month release, then it would ship to T-Mobile.
Pimpy,
I was just trying to be sarcastic with the guy! Geez, you take the fun out of everything! 👿
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Wait a minute... you told me on another board that you were in sales. Which is it, CS or sales? Man you flip flop like John Fricken Kerry
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I have never said that I am in sales, I am a CS Rep...you might be getting me confused with VZW_MAN...I have never worked in sales before in my life...I work directly for the customer... 😁
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Umm.. how did we go from customer service to Michael Moore? I swear that guy is everywhere these days lol
We might inspire him to make a documentary on the wireless industry (scary).
We might inspire him to make a documentary on the wireless industry (scary).
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roflmao
Do I see the makings of a Documentary about T-Mobile's success while simultaneously demonstrating the shortcomings of other carriers in his typical liberal maner? 🙄
I can just picture the title, "Got Moore?!?"
Do I see the makings of a Documentary about T-Mobile's success while simultaneously demonstrating the shortcomings of other carriers in his typical liberal maner? 🙄
I can just picture the title, "Got Moore?!?"
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Bring it on VZW!!
First customer service, then the world.
Bwuahahahahaha (evil laugh)
🤣
First customer service, then the world.
Bwuahahahahaha (evil laugh)
🤣
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The Evil Empire is again Rising...you do realize that your parent company is from Germany. Coincidence? I think not
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Yes so appease us while we take poland with our fancy costomer service and famous voice recorded lady.
CELLKREEG! 😈
CELLKREEG! 😈
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lol...the biggest difference is we aren't saving France's ass again...let em speak German!!
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Is this a political debate? Bottom line: Verizon sucks and T-Mobile is makin' it happen!!
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1082Craze said:
Is this a political debate? Bottom line: Verizon sucks and T-Mobile is makin' it happen!!
I like T-mobile hell I work for it, but as of now it's coverage just cannot compete with VZW and cingular
But it's awsome on the east coast!
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