Merging accounts
Does anyone know if it is possible to merge accounts? I have an account in my fathers name, but my mother has a tmobile account and I'd like to take my current tmobile number and add it to her account (basially merging the two into a family plan).
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Yes it is possible. It is called a change of responsibility. Both parties have to come into a T-mobile corporate store and fill out a form. Make sure you upgrade before if you are elgible. Some people run into problems if they upgrade right after. As long as the person recieving the account is elgible for the additional line you should not have any problems. This changeover process takes a week or too so be patient. Do not take for granted it is complete always check to make sure.
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TMoto said:
Yes it is possible. It is called a change of responsibility. Both parties have to come into a T-mobile corporate store and fill out a form. Make sure you upgrade before if you are elgible. Some people run into problems if they upgrade right after. As long as the person recieving the account is elgible for the additional line you should not have any problems. This changeover process takes a week or too so be patient. Do not take for granted it is complete always check to make sure.
I agree with everything mentioned in the post above by TMoto except for one thing nd this is purely based upon experience.
Last November (2003) I went through this same merge that is being talked about her...
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I had probs when i tried to get from my dad's name to my name on my number. It took them about 3 weeks and finally I went into the store to find out wuts going on.. so he sent in an email instead of faxing it over.. and credited 25 bucks to my first bill.. i was happy enuf cuz $$ is better than giving me minutes
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sherryberry said:
I had probs when i tried to get from my dad's name to my name on my number. It took them about 3 weeks and finally I went into the store to find out wuts going on.. so he sent in an email instead of faxing it over.. and credited 25 bucks to my first bill.. i was happy enuf cuz $$ is better than giving me minutes
Well Sherry, apparently both our theories differ on this. On the Family Plan I was trying to switch to (and this would have been the same for a Get More Plan as well) there were 800 shared minutes available between 2 phone lines. I figure that any talk time over and above this would be charged as overage. Therefore, I take the total of bonus minutes received (200/line for a tota...
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I have never really had an issue with "Change of Responsibility". I always email the form to the COR department, if there is a discrepancy with the current account holder (i.e. payment, difference of information) they always promptly emailed me back to let me know what needed to be done. I never fax them because its always trouble and a hassle, very time consuming. You won't have angry customers storming in because the changes were never made. It takes maybe 2-3 business days.
If any reps out there would like the form, email me from your t-mobile address and I don't mind passing it on.
If any reps out there would like the form, email me from your t-mobile address and I don't mind passing it on.
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I'd still take the $25 credit on my bill since i never go over my minutes. so it'd be minutes i'd never use and money that would never mean a thing to me.
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The only reason that I mentioned the upgrade issue is because it happends a lot. After the change of responsibility is done the account that changes over shows that it was activated when the account switched. Yes, we can see the previous account and it can be done. If the person was elgible for upgrade before the change of responsibily was done save yourself the trouble and upgrade. Every time a customer wants to upgrade after the process has taken place it can become challenging. You have to remember that the pevious responsibility does not show up. In most casses it has to be done through customer care outside of the store. I was just giving a tip to make the process as smooth as possible.
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TMoto said:
The only reason that I mentioned the upgrade issue is because it happends a lot. After the change of responsibility is done the account that changes over shows that it was activated when the account switched. Yes, we can see the previous account and it can be done. If the person was elgible for upgrade before the change of responsibily was done save yourself the trouble and upgrade. Every time a customer wants to upgrade after the process has taken place it can become challenging. You have to remember that the pevious responsibility does not show up. In most casses it has to be done through customer care outside of the store. I was just giving a tip to make the process as smooth as possible.(continues)
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Some stores are abile to manually upgrade. There is just a possibility that a problem could arise. I am not just making it up I see it happen too often to go unnited. That doen't mean there is always a problem.
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At my store, its not possible to manually upgrade, so whatever phone we put in CAM, it'll automatically set the price in POS.
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