Why should I stay with Tmobile? (I am not a tmobile hater)
I have stayed with tmobile for a year and a month. and, i am so-so proud of t-mobile. Its just where I live, they have decent coverage, but 95% of the people in my town are with cingular. To see the coverage in my area. http://www.t-mobile.com/coverage/ go here, and then in the zip code:35653 and when youve done that, you should see a street labled: Waterloo Rd. Cleck on the left of the "W" and that is where i live... its just that cingular has more coverage, and with the rollover/M2M, why should I stay with tmobile?
Bassically, I am asking, what seperates tmobile from the rest of the companies?
Bassically, I am asking, what seperates tmobile from the rest of the companies?
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Check prices... I think Cingular is a little more expensive. Also... check and make sure Cingulars customer service is up to your standards. And in this area I have yet to find a Cingular phone that sets time correctly and most of the stores in this area are not owned and operated by Cingular (they only look like they are).
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I would say that the thing that separates T-mobile from the others is our (normally) outstanding customer service.
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I agree with T-Mobile's customer service. But how often will you be calling a CSR? Everyday? I love T-Mo, don't get me wrong. But I don't see how having great CSRs is a reason to stay.
Reasons to stay are:
Does T-Mo work in my area?
Do my friends and family have T-Mo? (M2M is definitely a turning point for most customers)
Does T-Mo have the phone I really want to upgrade to?
Does T-Mo really gives me "more"?
To me customer service is a plus; but not a reason to stay. And apparently most customers think the same way, otherwise Tmobile's churn wouldn't be so high.
Reasons to stay are:
Does T-Mo work in my area?
Do my friends and family have T-Mo? (M2M is definitely a turning point for most customers)
Does T-Mo have the phone I really want to upgrade to?
Does T-Mo really gives me "more"?
To me customer service is a plus; but not a reason to stay. And apparently most customers think the same way, otherwise Tmobile's churn wouldn't be so high.
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Well, JD Powers said that most customers regard customer service as the lead reason to stick with ANY company over price and product. But they could be wrong....
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Likenonother said:
Well, JD Powers said that most customers regard customer service as the lead reason to stick with ANY company over price and product. But they could be wrong....
With any service, you want to have good customer service. For cellphone service, you also want to have reception in the areas that you'll travel, and be in areas that you would roam very little. Even though I'm a Verizon customer, I may look at a T-Mobile data plan for my computer, just because of the lower price, and reception in my area is starting to improve with more towers. I would only hope the same thing happens when I eventually move to Milwaukee Wisconsin. I have yet to check out their coverage. I'm getting some feed...
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I really think you have nothing to do with your time. So you decide to say..this works great for me, but I'm going to complain just to do so, although it really doesn't effect me. Don't you have a job or hobby?
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If you really don't care about the minutes and what not and you get better service then switch. but as a former cingular customer who swtiched over here i will tell you why and you can go from there:
1. I needed a service that could get me at least 1000 minutes, internet and texting for under 100 dollars a month (and have usage for a pda included)
Cingular and tmobile both have that t mobile's plan was ten dollars less and offered more internet features added with their unlimited pack of intenet.
Cingular has rollover.
They are pretty much the same with out getting all techical but if you care about minutes then go to cingular if not, then hold it down here.
I have stayed with tmobile for a year and a month. and, i am so-s...
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1. I needed a service that could get me at least 1000 minutes, internet and texting for under 100 dollars a month (and have usage for a pda included)
Cingular and tmobile both have that t mobile's plan was ten dollars less and offered more internet features added with their unlimited pack of intenet.
Cingular has rollover.
They are pretty much the same with out getting all techical but if you care about minutes then go to cingular if not, then hold it down here.
I have stayed with tmobile for a year and a month. and, i am so-s...
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I think you should decide if you want to stay or go to Cingular.
T-mobile do have the best prices than Cingular.
I believe Cingular have free mobile to mobile. So if you talk to your frinds a lot who have Cingular, it will save you some money.
Anyway, that's my advice to you.
T-mobile do have the best prices than Cingular.
I believe Cingular have free mobile to mobile. So if you talk to your frinds a lot who have Cingular, it will save you some money.
Anyway, that's my advice to you.
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only if metro pcs was nationwide, that would be awesome, unlimited minutes thats a godsend!
im with cingular actually
im with cingular actually
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to reiterate anxiovert
go with what your're friends and family are using (eg. if they mostly use vzw or tmo or sprint or watever go with that because you can take advantage of m2m)
look at the selection of phones each company has
is their cust. support good(dont believe the hype about cingy's horrible cust. reps because i call them when i have an issue and they do their job fine)
cdma or gsm(very inrelevent to me, both work good to me in my opinion)
which company offers more(if you txt more stay with tmo, if you talk more try cingy, you can save the daytime minutes you dont use, if you want 3g go with vzw, sprint, or cingy depending if they have 3g coverage in your area)
each carrier has a grace period of 14-30 days to try...
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go with what your're friends and family are using (eg. if they mostly use vzw or tmo or sprint or watever go with that because you can take advantage of m2m)
look at the selection of phones each company has
is their cust. support good(dont believe the hype about cingy's horrible cust. reps because i call them when i have an issue and they do their job fine)
cdma or gsm(very inrelevent to me, both work good to me in my opinion)
which company offers more(if you txt more stay with tmo, if you talk more try cingy, you can save the daytime minutes you dont use, if you want 3g go with vzw, sprint, or cingy depending if they have 3g coverage in your area)
each carrier has a grace period of 14-30 days to try...
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renardlee said:
each carrier has a grace period of 14-30 days to try out their service, take advantage of it(cingy has the longest, 30 days)
This is true, and if you port your number out from t-mobile, but then after trying out our competitors, you can always come back (within 90 days) and not pay any activation fee and you also get your early termination fee credited back to you.
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Reasons to stay
1. The customer service- On both sides the dealers and customer care. I've never met a more helpfull group of people who want to help and get you the best.
2. If you are worried about having roll over min. Most of the time people don't ever use the rollover min. So why would you pay for something you are not using.
3. Having mobile to mobile. Convince you friends and family to switch, get the $25 referal credit and add m2m to your account no you have your bills paid for and talking to your people for free. A win-win.
4. Lower cost plans with more min. Explains itself.
5. If your satisfied with T-Mo now why get a new conract with someone else who might let you down.
Just some things to think about.
1. The customer service- On both sides the dealers and customer care. I've never met a more helpfull group of people who want to help and get you the best.
2. If you are worried about having roll over min. Most of the time people don't ever use the rollover min. So why would you pay for something you are not using.
3. Having mobile to mobile. Convince you friends and family to switch, get the $25 referal credit and add m2m to your account no you have your bills paid for and talking to your people for free. A win-win.
4. Lower cost plans with more min. Explains itself.
5. If your satisfied with T-Mo now why get a new conract with someone else who might let you down.
Just some things to think about.
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You kind of have to way your options here. Everyone's needs are different, so there isn't one company that is perfect for everyone, but I think T-Mobile is the better company for most.
A. Customer service has been stressed here, and it may not be that important to you as you may hardly call it, but it is obviously important to a lot of people as illustrated by another thread on this board. Some people are ready to call down the wrath of God if something doesn't go their way, but T-Mobile has ranked higher than everyone else in this area.
B. More value. T-Mobile offers better rateplans and better data plans than any other carrier. You said you have had T-Mobile for over a year, how have your bills been? Do you go over minutes or...
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A. Customer service has been stressed here, and it may not be that important to you as you may hardly call it, but it is obviously important to a lot of people as illustrated by another thread on this board. Some people are ready to call down the wrath of God if something doesn't go their way, but T-Mobile has ranked higher than everyone else in this area.
B. More value. T-Mobile offers better rateplans and better data plans than any other carrier. You said you have had T-Mobile for over a year, how have your bills been? Do you go over minutes or...
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thanks for your replies, keep them coming! But, the one comment on making/convincing people to switch to tmobile, thats harder than you think in this town. everybody thinks tmobile is a ****ty ass company that sucks... but they havent even tried tmobile... The m2m is what is winning me over with cingular...
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rhstenor said:
thanks for your replies, keep them coming! But, the one comment on making/convincing people to switch to tmobile, thats harder than you think in this town. everybody thinks tmobile is a ****ty ass company that sucks... but they havent even tried tmobile... The m2m is what is winning me over with cingular...
Do you really care what other people think? If what you have works for you that's all that really matters.
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im not saying that that is why im leaving, i was just saying that because that one person thinks that it would be that easy, and its not.
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i try to do the same with convincing people to go over to cingular but tmo is good too, but dont have the phones i would like, but you dont have to convince anyone you have the advantage so let them learn that, if you're happy with tmo, then stay with them, also i think tmo's 3g(im 3g crazy) release will be more effiecient than cingular since tmo is concentrated more in major metropolitan areas, cingular JUST released 3g in Nyc which i think was rediculous because that should had been one of the first cities to have 3g, and atlanta was recent too and CINGULAR's HEADQUARTERS IS LOCATED THERE!
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I've used Tmobile since they were voicestream. I have dropped 3 calls in over 10 years & I was in teh boonies each time.
Their customer service has always quickly & easily helped me with any jam I was in.
There phones are always awesome.
I just got my G1 a day sooner than I had expected it.
Their customer service has always quickly & easily helped me with any jam I was in.
There phones are always awesome.
I just got my G1 a day sooner than I had expected it.
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Do you really search through two year old DEAD threads to resurrect them? Have you ever heard of something called Forum etiquette?
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I'm sure that after 2 years of waiting, rhstenor can finally sleep well after getting a response from you. Thank you for blessing this forum with your presence and superior knowledge. Only a response like this could settle a two year old dispute. You should try to settle the religious dispute in the Middle East while you're at it.
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rhstenor said:
I have stayed with tmobile for a year and a month. and, i am so-so proud of t-mobile. Its just where I live, they have decent coverage, but 95% of the people in my town are with cingular. To see the coverage in my area. http://www.t-mobile.com/coverage/ go here, and then in the zip code:35653 and when youve done that, you should see a street labled: Waterloo Rd. Cleck on the left of the "W" and that is where i live... its just that cingular has more coverage, and with the rollover/M2M, why should I stay with tmobile?
Bassically, I am asking, what seperates tmobile from the rest of the companies?
If T-Mobile works for you where you need it to work what's your problem? why do people wa...
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the KEY reason to stay is:
is T-Mobile work better for you (call quality, signal quality)
by the customer report, T-Mobile works better than Cingular in many cities
if you often get "ding-dong-dong" when you make a call, then is the rollover useful for you?
back to the basics: reliable service
is T-Mobile work better for you (call quality, signal quality)
by the customer report, T-Mobile works better than Cingular in many cities
if you often get "ding-dong-dong" when you make a call, then is the rollover useful for you?
back to the basics: reliable service
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rollover minutes work for me, i repeately go over my 900 daytime mins and those extra mins i have saved up are a lifesaver! but it depends on usage
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renardlee said:
rollover minutes work for me, i repeately go over my 900 daytime mins and those extra mins i have saved up are a lifesaver! but it depends on usage
If you repeatedly go over your minutes it would seem that you are on the wrong plan and should have one with more minutes. If you are constantly going over your minutes how is rollover going to help you?
You don't have rollover minutes if you use all your minutes. If you use them all you have no rollover minutes to help you at a future time. What am I not understanding here?
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i can perfectly work w/ 900 mins, but sumtimes i just dont wait till 9, im not payin an extra 7 dollars for my nwknd mins to start at 7 even tho i had it before, im just being conservative w/ my money, i really talk more at night,
but i got 3000+ rollover mins but i do get your point
but i got 3000+ rollover mins but i do get your point
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I think the only few good things that T-Mobile is different from the carriers is that they offer better plans with a lot of minutes however, they are having problems with coverage and data services.
The only reason why you should stay with T-Mobile is because of what I mentioned; if you use the minutes and that is it, stay with T-Mobile, but if you are going to do other things like data and other features go to Cingular.
The only reason why you should stay with T-Mobile is because of what I mentioned; if you use the minutes and that is it, stay with T-Mobile, but if you are going to do other things like data and other features go to Cingular.
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Really? So explain to me a few things. Look at Cingular’s and T-Mobile’s data ARPU and explain to me why Cingular’s is higher? One more thing, tell me with regards to data speeds, you think that T-Mobile’s data at GPRS or EDGE (I forgot which one they have) is faster than what Cingular’s data will be and are upgrading now to UMTS/HSDPA?
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T-Mobile Internet plan is $50 stand alone or $30 added to a voice plan for unlimited, Cingulars is $80 for unlimited. Blackberry with T-Mobile is $20 for unlimited and $35 with Cingular for unlimited. T-Mobile offers messaging bundles for 4.99 for 400, 9.99 for 1000 or 14.99 for unlimited, Cingular offers 4.99 for 200 or 19.99 for 3000. T-Mobile offers wap access for 5.99 for unlimited access, Cingular bundles theirs with messaging and does not even offer unlimited access. Why is Cingular higher? Because Cingular is more expencive. These prices do not have anything to do with faster data networks. There are plans for that specifically. And, more importantly, Cingular barely has any 3G networks. They just launched it in what, 2 or 3 ...
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I could care less about the plans each of them have, because I am simply an ARPU and total subscriber person and if you look at those metrics and compare it to both carriers you can see that Cingular leads. T-Mobile also will be having problems with regarding doing 3g since they don’t have any 3g spectrum, but that is beside the point.
Cingular’s UMTS/HSDPA is launched in about 13 or so markets and will expand heavily this year, and that destroys T-Mobile’s.
I think you need to have more information before you state your opinion. Get your hands on data with regards to the industry’s metrics and you will see that I am correct. If you can’t, then it is just too bad for you.
Lies for me? Loll. No point of lying when I have evidence ...
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Cingular’s UMTS/HSDPA is launched in about 13 or so markets and will expand heavily this year, and that destroys T-Mobile’s.
I think you need to have more information before you state your opinion. Get your hands on data with regards to the industry’s metrics and you will see that I am correct. If you can’t, then it is just too bad for you.
Lies for me? Loll. No point of lying when I have evidence ...
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You haven't presented any facts on why Cingular is better except for saying they are upgrading to 3G. Fact is they are upgrading, meaning it isn't there yet, so as of now they have nothing on T-Mobile.
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Their data Arpu and total net subscribers on their data network are more than T-Mobile’s.
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So, that doesn't mean they have a better data network. They charge more for it, thats why its higher.
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Usually when people pay more for it, they have a better network or else they wouldn’t go there. Cingular attracts more customers than T-Mobile in both data subscribers and non data customers. In addition to that, they lead T-Mobile in Data ARPU. If Cingular had an inferior network than T-Mobile, then people would sign up to T-mobile more than Cingular, but that isn’t the case, which shows that they like Cingular more than T-mobile.
I don’t like Cingular or T-Mobile (even though I have shares with the parents) but I still have the facts to support my claims.
I don’t like Cingular or T-Mobile (even though I have shares with the parents) but I still have the facts to support my claims.
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I haven't seen any facts from you at all. You keep claiming that Cingular has a better data network than T-Mobile because they have a higher ARPU. They have a higer ARPU simply because they charge more for the same damn thing.
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They have higher data arpu because people are paying for it and a lot of people at that. I can’t give you the information because those digits and figures are proprietary and they are from firms and analysts which costs money to read them. If Cingular and T-Mobile mentions it during their 10k or q you can go read it and check it out, but otherwise I can’t give you the numbers.
As I said before, research things before you say something. Many people on here don’t do that and that is why it is tough to have a good conversation with regarding facts and figures.
I know you are probably a fan of T-Mobile but still, one has to be open minded to things.
One more thing, T-mobile will lag in data in the future unless they improve their co...
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As I said before, research things before you say something. Many people on here don’t do that and that is why it is tough to have a good conversation with regarding facts and figures.
I know you are probably a fan of T-Mobile but still, one has to be open minded to things.
One more thing, T-mobile will lag in data in the future unless they improve their co...
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OMG!!! TOP TALKING ABOUT THE SAME THING OVER AND OVER LOOK SHE JUST NEEDS TO SEE IF SHE LIKE TMOBILE OR CINGULAR BETTER. THEN SHE CAN SEE WITCH ONE WORKS OUT BETTER FOR HER. CAN WE STOP TALKING ABOUT THIS!!!!!!!!! 👿
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tmolover196 said:
OMG!!! TOP TALKING ABOUT THE SAME THING OVER AND OVER LOOK SHE JUST NEEDS TO SEE IF SHE LIKE TMOBILE OR CINGULAR BETTER. THEN SHE CAN SEE WITCH ONE WORKS OUT BETTER FOR HER. CAN WE STOP TALKING ABOUT THIS!!!!!!!!! 👿
Evidently that's not possible.
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Many people dont understand such information.
you forgot to mention voice and data arpu. 🙂
you forgot to mention voice and data arpu. 🙂
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Hey, I wont hold it against you because there are many of them here on these forums.
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i know i suffer from acute forgetism.
good thing there is a pill for it.
🤣
good thing there is a pill for it.
🤣
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sowhatsowhat10 said:
i know i suffer from acute forgetism.
good thing there is a pill for it.
🤣
I believe the official term for that is CRS syndrome. (Can't remember s...)
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nextel18 said:I know you are probably a fan of T-Mobile but still, one has to be open minded to things.
Can we quote you on that when you run down a carrier?
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I am opened minded, but when it comes down to it, your argument is that Cingular's data network is better because they charge more for it. Not a very solid argument to me.
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nextel18
I think you should rename to Cingular18
you repeat over and over that Cingular network is better than this or that (this is way too boring)
the truth is: go check JDPA, but pls don't tell who bought JDPA
I think you should rename to Cingular18
you repeat over and over that Cingular network is better than this or that (this is way too boring)
the truth is: go check JDPA, but pls don't tell who bought JDPA
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cingular and verizon are both expensive as far as plans/data but they both have reliable networks that work almost anywhere and coverage is extremely important to me, the old saying goes: you get what you pay for
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Yea that saying does go, but the carriers that you mentioned are getting better on their data but it is still not that great. Perhaps when Cingular has HSDPA/HSUPA on the network it would entice me, but so far it doesn’t and Verizon only has EV on it, but it still doesn’t entice me or others because I think of its lack of content. Plus Sprint is destroying them.
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Nextel18! What happen to yoU??? I haven't heard from you in the PhoneScoop forums for a way, way long time. What's going on with you fellow senior member of PhoneScoop?
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His post is from June 30 of 2006. I just thought you might want to know that.
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I finally realized the major advantage of T-Mobile
I think T-Mobile is the most liberal national service
does T-Mobile limits your usage when roaming in States: no (at least I did)
does T-Mobile has the lowest price for REAL internet (for tethering or backup): yes
does T-Mobile has UNLIMITED statewide messaging: yes (for $14.99, SMS/MMS, all you can eat)
unlocked phone support: mostly yes (at least the tech support is willing to help)
anything more?
I think T-Mobile is the most liberal national service
does T-Mobile limits your usage when roaming in States: no (at least I did)
does T-Mobile has the lowest price for REAL internet (for tethering or backup): yes
does T-Mobile has UNLIMITED statewide messaging: yes (for $14.99, SMS/MMS, all you can eat)
unlocked phone support: mostly yes (at least the tech support is willing to help)
anything more?
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About 3 weeks ago while doing research on T-Mobile due to interest in the G1 I discovered that you can't make changes to an acct without a contract extension being required.
Contract extensions are suppose to be for equipment upgrades ONLY.
Having the ability to make changes on my acct is a FREEDOM I can't give up, and with AT&T I have that FREEDOM.
I am not a T-Mobile hater, other than AT&T , T-Mobile is the only other national carrier I would consider.
I wonder if T-Mobile in Germany makes they're customers extend they're contract if they want to make changes to they're acct? That business practice really, really bothers me.
Contract extensions are suppose to be for equipment upgrades ONLY.
Having the ability to make changes on my acct is a FREEDOM I can't give up, and with AT&T I have that FREEDOM.
I am not a T-Mobile hater, other than AT&T , T-Mobile is the only other national carrier I would consider.
I wonder if T-Mobile in Germany makes they're customers extend they're contract if they want to make changes to they're acct? That business practice really, really bothers me.
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When you change your rate plan, it only extends your contract if you have less than 1 year to go. If you do, it extends it to 1 year total. If you have more than a year to go, it doesn't change anything. I think T-mobile figures 1 year is enough time to figure out which is the best plan for you.
The only exception to this rule is when changing your rate plan to some sort of promotional plan. For example, the unlimited 99 dollar plan, or a promotional plan that is only available for a short time, like the old 1500 minutes for 39 dollars (49 if you wanted unlimited nights and weekends). These promotional plans would extend your contract to 2 years total.
This also does not affect when you can get the full discount on a new phone upgrad...
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The only exception to this rule is when changing your rate plan to some sort of promotional plan. For example, the unlimited 99 dollar plan, or a promotional plan that is only available for a short time, like the old 1500 minutes for 39 dollars (49 if you wanted unlimited nights and weekends). These promotional plans would extend your contract to 2 years total.
This also does not affect when you can get the full discount on a new phone upgrad...
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Well like I said, contracts are suppose to be for equipment upgrades for the carrier to pretect the subsidy they provide to the customer when purchasing a phone. Not for making changes to an acct.
I enjow the freedom I have with AT&T, not long ago I changed my minutes from $90 1400min 2 lines to $70 700min. No contract extension.
I am a very anti-contract consumer with any business, I haven't been under contract with AT&T for 3yrs. I use an unlocked/unbranded Nokia N95-3.
Unless T-Mobile changes to contract extentions being for equipment upgrades ONLY I will continue tn stay with AT&T, where I have more freedom.
I have notice T-Mobile reps, including mostly the ones here on our favorite website Phone Scoop are friendly.
I enjow the freedom I have with AT&T, not long ago I changed my minutes from $90 1400min 2 lines to $70 700min. No contract extension.
I am a very anti-contract consumer with any business, I haven't been under contract with AT&T for 3yrs. I use an unlocked/unbranded Nokia N95-3.
Unless T-Mobile changes to contract extentions being for equipment upgrades ONLY I will continue tn stay with AT&T, where I have more freedom.
I have notice T-Mobile reps, including mostly the ones here on our favorite website Phone Scoop are friendly.
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