Quit Complaining Customers!!!
I have to start a new rant for all of us customer care reps and dealers (DIRECT ONLY) who are tired of these pissy customers and our pissy indirect dealers.
To start if the indirect dealers...no all of you are bad. The worst however is the mobile solution. I pray that for all of the customers that read this that you NEVER go to them. They only want to screw the customer and they only want their sales. I had a customer try to return 2 phones where they did a new activation and the mobile "problem" refused to let him return them for 3 solid days because "their printer was broke." What a bunch of hog wash!
Customers...oh dear customers...is our system perfect on billing. No. No one and no computer is 100% perfect 100% of the time. H...
(continues)
To start if the indirect dealers...no all of you are bad. The worst however is the mobile solution. I pray that for all of the customers that read this that you NEVER go to them. They only want to screw the customer and they only want their sales. I had a customer try to return 2 phones where they did a new activation and the mobile "problem" refused to let him return them for 3 solid days because "their printer was broke." What a bunch of hog wash!
Customers...oh dear customers...is our system perfect on billing. No. No one and no computer is 100% perfect 100% of the time. H...
(continues)
...
Now not all of our customers are that bad. đ But I will agree that sometimes they can be trying.
...
me being on the customer side, i totally agree with you, if they cant be responsible with their money and bills ect. they should get prepaid(the one's who do the most complaining), if they talk too much or txt too much, having a set limit and controling how much money you put into your phone would force them to be responsible and sh**ty customers are not only on the wireless side, they affect all types of business,
you'll always get an occassional c**t
you'll always get an occassional c**t
...
When it comes to dealing with a sales representative, I prefer to go to corporate, simply because they have much more knowlege about the service, calling plans, the phones, and customer service. To coowguy, I can understand your frustration with people who deal with Mobile Solution. They have 2 kiosks in my local mall in Hobart Indiana, and they have high turnover in sales reps, and they say anything to get a sale. They definitely don't care about the customer, and I have been approached numerous times about signing up with T-Mobile, and one time when they were still offering AT&T Wireless, but was primarily T-Mobile, and I told them I would roam more than be on the network, and they said "Roaming is included". I said, but not excessive ...
(continues)
(continues)
...
coowguy said:
Deal with it and quit your WHINING!
Good advice... you should listen to it. That's the life of working retail and working with the public in general. Don't like it? Try a new career. The bottom line is that those compaining customers are your bread and butter. I've worked retail and have alot of respect for anyone working in the service field. But to go into an open forum and bad mouth the hand that feeds you is not the best move either. đ
...
Fist and foremost TMobile pays my bills. Not one customer has EVER personally written or endorsed a check for me so you can hang up all that bull about some customer being my bread and butter. Just because we have a job in the customer service doesn't mean we don't have the right to complain about idiots. Last I checked this is America and we have the same rights as everyone else. If you want to say that customers are the bread and butter for TMobile that is more accurate. We all had a job before TMobile and we will all have a job after Tmobile. Since you seem to think they will loose all their customers because customers don't want to read complaints about them from TMobile workers on an open forum.
...
but if t-mobile had no customers or the amount it does have so far for that matter you probally wouldnt have your job.
...
No I'd have another job...like I did before being hired at TMobile. Still proving they are not MY bread and butter but the companies bread and butter. TMobile is not the only job out there I can make money at, never have been and never will be. TMobile has more internal churn than customer churn so trust me when I say nobody but the big wigs are dependent or grateful to any TMobile customer for a job.
...
I only say that cause in 4.5yrs you would not belive how many customers have told me they pay me but they were deliquent on paying their balance of $40. I was like...ok you can't pay $40 but you can pay me over $1000 every 2weeks for 4.5yrs not including my quartly bonuses and yearly raises....I doubt it. I just get irritated eveytime. But hey...that's why I left...no more billing questions or verbally abusive customers for me..which means less stress at work!!!
...
So you are saying that customers get to treat us like $hit just because they are our bread and butter? You must be out of your mind. I treat EVERY customer with the respect they have earned. If they come on the line to me with attitude and sincere willingness to NOT help me fix their issue then screw them like the little B!TCHES they are! If they come on the line and make a sincere request for help, I will be glad to assist them as best as a I can.
I am actually very good in my career but I know that you just like everyone else has a bad day, bad week, bad month and have to vent. This is the place to do it.
I am actually very good in my career but I know that you just like everyone else has a bad day, bad week, bad month and have to vent. This is the place to do it.
...
coowguy said:
So you are saying that customers get to treat us like $hit just because they are our bread and butter?
No... I never said that. Go back and read the post again. I'm saying that it's not very professional to bitch about it in an open forum.
...
Why do we need to be professional when we're not at work? So we shouldn't express our opinions because we work there? I didn't realize open forums were off limits to anyone, especially TMobile employees, to vent in.
...
I, too, hate The Mobile Solution with a passion. One of my currect coworkers used to work there but quit because he couldn't handle the immorality. They actually train you to lie to the customer. They train you to say whatever you need to say to get the activation. And the dealer fraud...wooo! No wonder T-Mobile has such high churn. We churn into ourselves because of that company. I get constant complaints that someone went to upgrade and they activated them a new line and canceled the old one instead.
Oh and the one in our mall doesn't even have a phone number...so we get all their complaint calls!
Bobby Dot, please do something! It's sooo crazy. If you get rid of ANY indirects, make it them!
Oh and the one in our mall doesn't even have a phone number...so we get all their complaint calls!
Bobby Dot, please do something! It's sooo crazy. If you get rid of ANY indirects, make it them!
...
there are good t-mobile indirect dealers too.
i seriously hope you dont believe only direct employees go through this.
i dont sell t-mo anymore, but its been said by the cingular RM in my are that our agent handles customers better that most of the corp stores in our area. and thats because alot or corp store employee's are worried about the phone sales only.
i seriously hope you dont believe only direct employees go through this.
i dont sell t-mo anymore, but its been said by the cingular RM in my are that our agent handles customers better that most of the corp stores in our area. and thats because alot or corp store employee's are worried about the phone sales only.
...
I guess most of my anger/frustration is leveled at those cheating sons of bitches at the mobile solution. I truly believe that they are the most crooked dealers in the WORLD! I know used car dealers with more honesty and integrity.
They screw this company and I look forward to everytime that I file a voice ticket against them and do sales courtesy credits for them so that it takes away from their commission.
They screw this company and I look forward to everytime that I file a voice ticket against them and do sales courtesy credits for them so that it takes away from their commission.
...
Mobile Polution "The place where cell phone salesman go to die!" đ¤Ŗ
...
