Well i know for a fact our prices blow anyone's out of the water with the exception of online of course. Plus most times indirects know what they're doing.

Some indirects!

The indirect in Southlake Mall (that's what I still refer it to) in Hobart Indiana will say anything just to make a sale. They try to discredit anybody about policies and network issues. All they care about is getting a sale. They could careless about the customer once the sale is made. Their sales people hate me because they would bother me while I'm waling through the mall, and they know all too well I'm a Verizon Wireless customer, but still try to sell me T-Mobile. They tell me I would be better off getting a plan with more minutes, while I tell them that with T-Mobile, I would roam more than I would be on the network, because the coverage isn't in most of the places I travel in Indiana & Wisconsin. In Wisconsin, T-Mobile only serv...
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danielson said:
Well i know for a fact our prices blow anyone's out of the water with the exception of online of course. Plus most times indirects know what they're doing.

Yep. The indirect who sold my friend who was activating a brand spanking new line a Nokia 6010 for $100 "because of (his) credit" sure did know what he was doing. 🙄 He knew he was being dishonest.

ya I get calls from Smart Access customers all the time who get charged an arm and a leg for bottom end phones ( sometimes models we have discontinued ) because an indirect dealer told them that based on there credit score they do not qualify for a free phone with new activation. last time I checked the credit score only effected the rate plans that customer can get if they activate at a direct store or from the t-mobile website or 1-800 #.

Very inexperienced young people,
Do you realize that phones have an actual cost or do you think a FREE phone is actually FREE to T-MObile as well? Just in case you answered incorrectly, the FREE phone that T-Mobile offers its customers costs T-MObile and its Indirect agents about $135.00. Well on a post paid activation indirects agents get a commission for activating that customer of about $220.00 leaving $85.00 for profit, before expenses like payroll, electric, rent and things like that. Things you dont understand yet because you probably have not experienced those expenses for yourself, still living at home with mom and dad or having 4 roommates. BUT - VERY IMPORTANT - On a PREPAID / Smart Access customer, T-Mobile pays its agents $55....
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Cellular Dude said:
Very inexperienced young people,
Do you realize that phones have an actual cost or do you think a FREE phone is actually FREE to T-MObile as well? Just in case you answered incorrectly, the FREE phone that T-Mobile offers its customers costs T-MObile and its Indirect agents about $135.00. Well on a post paid activation indirects agents get a commission for activating that customer of about $220.00 leaving $85.00 for profit, before expenses like payroll, electric, rent and things like that. Things you dont understand yet because you probably have not experienced those expenses for yourself, still living at home with mom and dad or having 4 roommates. BUT - VERY IMPORTANT - On a PREPAID / Smart Access

...
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LilShorty,
I actually was not going to comment on your naivete, but I was on your knowledge of running a business.
I am very happy for your success, but as sharp as a T-Mobile rep you might be, you are still a T-Mobile rep. You might be best of the best T-Mobile reps, but your still a T-Mobile rep.
I am not taking away anything of your knowledge, experience or level of success with T-Mobile, nor I am knocking your job with T-Mobile. I am just saying that as a rep for T-Mobile you have not the knowledge of owning/running a business, nor the experience of someone that does own/run a business. Therefore you are not in a position to say what is or is not good business. Only my dear what is or is not what you feel is a good deal.
I have m...
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Cellular Dude said:
LilShorty,
I actually was not going to comment on your naivete, but I was on your knowledge of running a business.
I am very happy for your success, but as sharp as a T-Mobile rep you might be, you are still a T-Mobile rep. You might be best of the best T-Mobile reps, but your still a T-Mobile rep.
I am not taking away anything of your knowledge, experience or level of success with T-Mobile, nor I am knocking your job with T-Mobile. I am just saying that as a rep for T-Mobile you have not the knowledge of owning/running a business, nor the experience of someone that does own/run a business. Therefore you are not in a position to say what is or is not good business. Only my dear what is or is not

...
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Well as you have been informed an indirect dealer will not be able to discount a phone for a smart access account, they are considered high risk customers, 60% CB, T-mobile has no unified policy for the smart access accounts, we will see this again, unless T-mobile changes the policy on the smart access account, T-mobile takes a risk with smart access accounts they are like pre pay accounts, they have their own customer service and etc. if the customer decides to get off the smart access account they need to have a full year of payment history with out any interruptions in service, If T-mobile doesn’t trust them why should indirect dealers, also when they don’t pay their bill we have no way of recouping our lost phones, at least you ...
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I used to work for an indirect...if you are not working at an exclusive store it not bad cause you can sell all the carriers at one store...so there is a much better chance that you can make the sale since you have all the options available...therefore you can make more money...

well to help out the customers, I think we should put the human interest back in the ball game, and stop putting each side to the ground ,indirect need more training, they don’t receive info as fast as the direct dealers or the exclusives, I have been doing this for 5 years, I will sit and explain the whole rate plan and services to a customer for about 20 min and show him or her the packages and how to use their new phone, make and receive phone call, then they go home call cc and ask if they where being charge long distance, of if the phone they have can have voice mail, some customers are not happy till they hear the same line from three different people, they confuse them selves in the matter, we have a job to do and if we do it then it...
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I'm not saying ALL indirect dealers are like that. just the ones causing the problem.

any indirect dealer who does NOT lie to customer just to get a commission would have nothing to worry about.

so anyone who does not think this is a good idea probably is a lier and a cheat.

the voice does nothing , 90% of the voice forms filed never get read.

and even if it did , it still would not prevent the dealer from getting there commission.

and on a related note : Friday I got a call from a lady upset about the phone " upgrade " she got from a mobile solution store in Fl. had been active for 3 yrs with a R225 and the dealer sold her a C225 he has laying around the store and put her on a new 2 yr contract , while that is technical an upgrade from the R225 we have not sold that model from T-mobile Direct in over a year. so when she calls in a month after the dealer gave it to her because it does not work any more ( probably because its so old ) and wants to get a replacement. but she cant because the warranty tool sh...
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1st) Indirect Agents / Dealers or whatever you want to call them do NOT get commissions on any activation or upgrade unless the phone is new, currently in T-Mobiles line up and is a phone that was purchased from T-Mobile directly with no middle man.
2) The C225 is available and being sold right now at T-Mobile. Maybe not in your store, your area, your state, I dont care. But here in Florida it is on my price sheet and I can order them directly from T-mobile - New. Hmmmmm, maybe you work for T-Mobile, but do not run it? Amazing thought.. You have not a clue what T-Mobile is really doing out here and yet your preaching to people that are much more experienced and more successful on how things should be done?
You ever hear the expression, T...
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OK first off, I work for customer care. as my name states. so I do know how the upgrade process works.
second . we do NOT still sell the C225 , some stores may still have them in stock from when we did sell them but they are not for sale through the website or customer care. I tried to look up the exact date in out computers when we DID stop selling the C225 from T-mobile direct but could not find the exact date because our computer records doe not go back that far. I'm not sure if Samsung still makes new C225 phones anymore.

And the main point I was tying to make is not that it was an just an old phone. but that it was a phone a different customer had used before. so the warranty is no good for the phone that stopped working a month aft...
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Or it may have been mistake in the Imei maybe the Imei was logged wrong, maybe activated but never used by the dealer; you should have checked the history. And the c225 is in the Houston market as one dealer has hundredsof the phones new in his store.

OK for the last time . the C225 is NOT sold by customer care , t-mobile.com or the 1-800 # for sales . I dont care about what the stores still have in stock. just becasue a store still has them does not change the fact that it is an OLD model of phone.

and I checked the IMEI # by looking at the call loggs that shows the IMEI # for the phone when it connects to a tower. there is no way that the IMIE # was just enered in incorrectly. SO YES IT WAS A USED PHONE! I have worked for customer care for over 3 years and I see this all the time.

ok, if you say so, I take your word for it, I am sorry there are sorry people like that out there, making it harder for the good guys.

I agree with you for 100% the indirect dealers should not do upgrades. And if they do T-mobile should try to make upgrades friendly in all channels. Man I hate mobile solution too and I don’t even clean up their mess, man they are hated group.

Its good I got promoted off the phones then. You won't have to. I wouldn't be so harsh if I didn't have to deal with the bumbling idiots who work at the Mob Solution

I have a shop. I am an Indirect dealer. Now I have shopped the local stores here and belive you me they alot of them are the idiots. The only thing they wanna do is sell and get you out of the store. I know more then most of the employees in all the stores and there managers combined. And don't let Mobile solutions give you a bad impression. Try another small dealer you will get better service and probally pricing for stuff. I take good care of my customers and if you find a smaller dealer like me you never go back to the big corprate stores 😁

And I want to be clear that I am not saying that there are not good indirect dealers or that every single solitary mobile solutions dealer is a crook. I get more and more complaints from my own reps every day about indirect dealers. It is frustrating for me because I have to take the escalated calls from customers about getting their activation fees taken care of or a promise from a dealer about a plan we don't have and have NEVER had. 😡