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T-mobile Compensation

Cellular Dude

Feb 3, 2006, 12:27 AM
Anyone here in the position to know if any compensation changes are in the works. I am an Agent and I just cannot afford to continue to sell the product. By the time I take the loss on the equipment I am netting like $120.00 an activation. If you do 60 activations a month that is $7200.00. By the time you pay rent $1800 = $5400.00 = 1 full timer & 1 part timer $3000 = $2400, electric $200 = $2200.00, phone $300.00 = $1900.00 - I still have internet, business insurance and other expenses. It just doesnt add up.
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cellcity

Feb 3, 2006, 1:42 AM
You forgot to deduct the 2-3 activations that are chargeback to you each month. Last year atleast the upgrade program was keeping the dealers in positive. Now since the T-mobile signed the contract with the likes of Wal-mart, Costco, Sam clubs etc etc, they really don't care about the indirect dealers anymore!!! I don't think there would be any compensation changes becuase of the above reason. Also, T-Mobile is also doing quite well since they were number 2 in net activations last quarter!!!! Thus more reason for them to scre... the dealers.
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ferrarik1

Feb 3, 2006, 12:52 PM
60 activations is pretty weak, you might want to try harder or work corporate
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danielson

Feb 3, 2006, 1:19 PM
Yeah 60 is very weak. You must just have one location by yourself and that's it i'm guessing? A lot of the money you can make comes with bonus tiers you hit as well. So you need to get probably in the neighborhood of 300-400 activations a month and you should see yourself getting an additional $20/per activation. I'm not 100$ sure on those numbers tho so don't quote me.
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ILLCOMMUNICATION

Feb 4, 2006, 6:32 PM
i know what your saying..its tough...but i did hear in our market there are gonna be changes..it is gonna be a $50 change..which sucks..hopefully they will make the 1 yr prices $50 higher for equipment and 2 yr what customers pay now..but who knows they probally wont change and then we will be neting around $70 per customer Sad
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a99tandem

Feb 4, 2006, 8:15 PM
I don't see it happening. I work at a TMO corp store, and the word around the regional offices is that TMO wants to get rid of alot of indirects and focus more on national retail. Indirects have literally ruined the company image in many markets, and that's not something TMO is too happy about.
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Cellular Dude

Feb 5, 2006, 1:18 AM
I actually have 9 stores and do 750/800 activations per month. I used the example of 1 store and 60 acts per month because it is easier to explain the expenses of 1 store. Now you say, well all those acts you making lots of money. My employee think that way as well. I own the business so I must be "raking in the cash". Well - Its not that simple. The business owners that read this will agree, but of course there will be others that just don't get it.
As for you corporate guys that say indirects are ruining the reputation of TM. Indirect Agents MADE T-Mobile. There would be NO T-Mobile if it were not for us. All those little mom and pops that sold TM before anyone else would?? You know the people some of you are so critical of??? They are t...
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bdcd

Feb 5, 2006, 2:42 AM
what..... i was a part time employee for a t-mobile indirect dealer and i have to say everyone there was honest and polite twoards custumers. So the saying that all indirect dealers are bad in not true. Now i work at a tmobile corporate store and the difference is huge. T-Mobile knows how to treat their employees, and as for you saying that we hide behind our salarys, i have a couple of things to tell you. I'm 20 years old and i most likely make more money than your 9 stores put together. For know i am more than happy to watch my bank account go up and up after my direct depsit goes thru.
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a99tandem

Feb 5, 2006, 1:14 PM
nice job bdcd-- although its impolite to talk about $$$. But yet TMO treats employees like gold.

--As for everyone trhowing my comments out of wack--
Slow down there! I didn't say ALL indirects are dishonest. I worked for a Cingular agent store for about two years, and we were definitely honest. I left there to getbetter pay with TMO direct. All I was sayin is that in some markets.. such as here in Dallas, indirects are ruining TMOs reputation. Companies like Skylight Wireless and The Mobile Solution (a mall kiosk company)
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Cellular Dude

Feb 5, 2006, 2:29 PM
BDCD,
I am not against all corp peeps, just the ones that do not appreciate what the agents represent. I am not saying that all agents are great, just that most are doing business in an ethical manner and deserve more respect.
I hope you are making lots of money buddy, but I doubt you make more than half my store managers. As for making more than my 9 stores put together, I hope one day you acheive that goal.
This thread was directed at compensation issues. T-Mobile's compensation is the worst of the 4 carrier's I sell and therefore they have gone from getting 250 acts a month to about 80. I like the product, but I cannot afford to sell it when other carrier offer a much higher profitability.
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bdcd

Feb 5, 2006, 2:49 PM
Im in the chicago market and when i got hired at tmobile corporate i noticed that all my new coworkers had a terrible opinion about indirect dealers and i didnt understand why. Like i said i came from an indirect dealer and we were really good and honest, so i didnt understand their problem. Im not saying your bad because for you to have 9 stores you have to be doing something right. Now i've worked for tmobile corporat for a while now and i understand. im talking about the indirect dealers that give a custumer a free nokia 3390 and charge $40 for a sim card, or activating new tmobile service and giving the custume a free nokia tracfone. im taliking about those indirect dealers.
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tmobileag

Feb 5, 2006, 7:25 PM
I must agree with a lot of the comments in this thread. I work for CC and deal with customers on a national level, and hear all of their comments about the sales experience at a T-Mobile store. I notice a great difference when speaking about a corporate store vs. an indirect dealer. For the most part, when speaking with a customer who went to a direct dealer, the sales experience was decent. They got a good handset, given the correct info, and had most of their questions answered. When working with an indirect dealer, the experience was an exact opposite. They would be given a old handset, sold a service that they don't need, and was offered the world on a silver platter, but underneath was an empty promise. Activation fee waivers, se...
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Cellular Dude

Feb 5, 2006, 9:08 PM
You guys see the title of this thread? It is about compensation.
2nd of all, if a any handset other than a new handset directly from TM is activated agents do not get paid commission on the transaction. So either you have some real idiot indirects in your area, or someone is telling you stories, because there is no benifit for an agent to sell used handsets.
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