CALLING ALL REPS!
Okay heres the situation
I have 7 Months left on my contract with T-Mobile. I have been with T-Mobile for about a year and five months, never missing a single payment. I had two previous lines and those contracts ran out (the first year) Now I have this final line with 7 Months left.
I am moving to an area where the personal coverage check shows "fair" coverage. But on the street where I'm moving I have absolutely no coverage at all, OUTSIDE! Not to mention in the house I could be moving into to!
In my current house I am in a great area but still do not recieve service in my house. This is understandable because I know how cell phones work. But at this new place I absolutely have no coverage in or outside around my house and on ...
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I have 7 Months left on my contract with T-Mobile. I have been with T-Mobile for about a year and five months, never missing a single payment. I had two previous lines and those contracts ran out (the first year) Now I have this final line with 7 Months left.
I am moving to an area where the personal coverage check shows "fair" coverage. But on the street where I'm moving I have absolutely no coverage at all, OUTSIDE! Not to mention in the house I could be moving into to!
In my current house I am in a great area but still do not recieve service in my house. This is understandable because I know how cell phones work. But at this new place I absolutely have no coverage in or outside around my house and on ...
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GinniUA said:...
Okay heres the situation
I have 7 Months left on my contract with T-Mobile. I have been with T-Mobile for about a year and five months, never missing a single payment. I had two previous lines and those contracts ran out (the first year) Now I have this final line with 7 Months left.
I am moving to an area where the personal coverage check shows "fair" coverage. But on the street where I'm moving I have absolutely no coverage at all, OUTSIDE! Not to mention in the house I could be moving into to!
In my current house I am in a great area but still do not recieve service in my house. This is understandable because I know how cell phones work. But at this new place I absolutely have no coverage in
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to get technical.. if you move to an area WITHOUT any tmobile coverage (i.e the coverage map shows no coverage) then tmobile , with properfaxed documents showing you ACTUALLY LIVE there, will waive the etf.. however the documents have to be a. new ID, or b. utility bill with your name on it and showing new address.. sunilsonia rox đ < > < >
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YOU ARE WRONG! Verizon will allow a customer out if they are moving to an area where wee do not have coverage! or if they are roaming more than 50% of the time! TMo also used to do this (I have done it) When a customer would come in with Tmo and want to switch I would call CS and have the customer provide the company with my parents address as a new residence (no coverage) Tmo would let them out no problem now they normally ask you to send a utility bill with the new address to verify. So the original poster should try and call again with a different rep. YOU should not post things that you have no idea what you are talking about. It just causes confusion for our customers (most who are already confused enough)
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freedomrep said:...
YOU ARE WRONG! Verizon will allow a customer out if they are moving to an area where wee do not have coverage! or if they are roaming more than 50% of the time! TMo also used to do this (I have done it) When a customer would come in with Tmo and want to switch I would call CS and have the customer provide the company with my parents address as a new residence (no coverage) Tmo would let them out no problem now they normally ask you to send a utility bill with the new address to verify. So the original poster should try and call again with a different rep. YOU should not post things that you have no idea what you are talking about. It just causes confusion for our customers (most who are already confused e
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You certainly were not trying to say the same thing I did. You advised the customer that they were "stuck" and "needed a good attorney" these are all false statements. Also if you were not " totally aware of the level of documentation necessary to go ahead and carry this out." then why respond at all. except to cause confusion.
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freedomrep said:
You certainly were not trying to say the same thing I did. You advised the customer that they were "stuck" and "needed a good attorney" these are all false statements. Also if you were not " totally aware of the level of documentation necessary to go ahead and carry this out." then why respond at all. except to cause confusion.
Considering you just openly admitted to fraud ( calling up CC and giving them YOUR PARENTS' address to cancel the service on a customer's acct ), do you really think you're in the position to chide someone? Yes, the previous person did leave out a lot of info. All you had to do was post the info. No need to dramatic about it.
Anyway, the original poster neve...
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"am moving to an area where the personal coverage check shows "fair" coverage. But on the street where I'm moving I have absolutely no coverage at all, OUTSIDE! Not to mention in the house I could be moving into to!"
Now where didnt the original poster say about coverage.
Where did I commit fraud: would call CS and have the customer provide the company with my parents address as a new residence"
GO BACK TO 3rd grade. They need to teach you Reading comprehension
Now where didnt the original poster say about coverage.
Where did I commit fraud: would call CS and have the customer provide the company with my parents address as a new residence"
GO BACK TO 3rd grade. They need to teach you Reading comprehension
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freedomrep said:
"am moving to an area where the personal coverage check shows "fair" coverage. But on the street where I'm moving I have absolutely no coverage at all, OUTSIDE! Not to mention in the house I could be moving into to!"
Now where didnt the original poster say about coverage.
Where did I commit fraud: would call CS and have the customer provide the company with my parents address as a new residence"
GO BACK TO 3rd grade. They need to teach you Reading comprehension
He says the coverage shows fair where he is moving to. Now you are assuming, b/c he does not state it, that the "no coverage" is from the coverage map. It could just mean that on his phone it shows no signal. Based on CC...
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I know Sprint offers if you move where there is no coverage, you get the ETF waived with verification of new address... That's policy for them... Not to speak out of turn but I believe all carriers offer something similar. It's not written as policy through say their 'Compliance' dept, CSR employee handbooks, or anything, it's looked at on an instance to instance basis, kind of like silent policy. Someone at VZW or TMo gets a call from someone saying I moved to BearT*t, Alaska, it's handed off to a supv to investigate and refer... Unless they're just in a pissy mood, then they'll tell you tough sh*t....
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What I'm asking is are there any other way to slide out around this contract, besides the whole moving thing.
Or if anyone here is an actual rep that could get me out of the contract .... I would certainly sweeten the pot with something extra for whatever rep can help me đ $
T-Mobile really pisses me off .... how is it that in my house Cingular Nextel Alltel Verizon Sprint ALL have service but not the T
**AGAIN**
Or if anyone here is an actual rep that could get me out of the contract .... I would certainly sweeten the pot with something extra for whatever rep can help me đ $
loopholes people loopholes
Or if anyone here is an actual rep that could get me out of the contract .... I would certainly sweeten the pot with something extra for whatever rep can help me đ $
T-Mobile really pisses me off .... how is it that in my house Cingular Nextel Alltel Verizon Sprint ALL have service but not the T
**AGAIN**
Or if anyone here is an actual rep that could get me out of the contract .... I would certainly sweeten the pot with something extra for whatever rep can help me đ $
loopholes people loopholes
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OOOH! OOOH! Pick me!!! Pick me!!! I wanna help, I charge 100$ an hour and it will take a couple hrs but I guarantee that you get out of the contract!!!! LOL!!!! đ¤Ŗ I'm just playin, I know you are serious and here i am making jokes, I'm sorry đ well, as far as I know, if you provide documentation that you live there and it doesn't get coverage there, you can most likely have it waived, no promises though, I don't think there is a rep on here that knows any "loopholes" of getting out of an ETF. If they did, I have a hard time believing that they could do anything without authorization from a supervisor. sorry friend âšī¸
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On T-Mobile Phones u can manuley switch your tower provider if u are getting signal with your GF phone and it is Cingular then simply go into your networ settings on your phone and tell it to search for service when the carriers pop up pick one that will get service. It wont cost any extra and there is no penalty as long as u dont use over 50% of your minutes on another companies tower for 3 months straight. I do hope this helps u out with your problem wont get u away but will give u service.
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I don't think T-Mobile has roaming agreements with Cingular in my area .... âšī¸
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I know T-Mobile dropped roaming agreements in California but outside of that i believe its nationwide I could be wrong (NE Body Know? @ Customer Sevice) If u are scared of that call customer care and ask if there are roaming agreements with cingular in the state u are in but u do get free roaming with T-Moble so if u can log into another network with your phone u shouldnt be charged. do u get any networks when u do a manuel search for service?
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i'm not cs but i do know most of the 850 roaming is not with cingular. 85% of it is with regional carriers (dobson,etc.)and mom and pop providers. but in ny i believe they still roam on each other's networks. and no there is no charge for manual service search.
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I do a manual search and it shows cingular. I try to register on the network and it denies me ....
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THAT BECAUSE THEY HAVE NO MORE ROAMING AGREEMENT WITH THEM. sorry for caps.
cingular is still allowed a certin amount of time to use t-mobile as a roaming partner but t-mobile isn't using cingular except in small area's in philly, ny, florida, an the carolina's not sure about the carolina's 100% though. other than that all of t-mobiles roaming partners are regional that use gsm technology. like for example i know in upper north eastern pa right before the ny boarder its u.s cellular. it tells you before right before the 1st call you make on their network. the have migrated that area to gsm and you are roaming...blah,blah,blah.
cingular is still allowed a certin amount of time to use t-mobile as a roaming partner but t-mobile isn't using cingular except in small area's in philly, ny, florida, an the carolina's not sure about the carolina's 100% though. other than that all of t-mobiles roaming partners are regional that use gsm technology. like for example i know in upper north eastern pa right before the ny boarder its u.s cellular. it tells you before right before the 1st call you make on their network. the have migrated that area to gsm and you are roaming...blah,blah,blah.
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I know the Carolinas are still primarly Cingular but also has Suncom for roaming and Thanks for the help its much appreciated sowhatsowhat10 đ
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not necessarily, Cingular runs on the 850 mz band and not all T-Mobile phones will "roam" on that bandwidth. If the Cingy tower near the place is 1900 then yes, that would work
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correction of myself, and it will only work if they have roaming agreements with them in that particular area
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đ cingular is both 850/and 1900. t-mobile is 1900 but have roaming agreements with 850mhz regionals, and cingular only in tiny, tiny area's. don't know if you were responding to me or not.
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I wasn't, but thank you for your response đ any idea who the regional carriers you know of that use GSM? I am unaware of regionals other than dobson that use GSM
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Airadigm Communications
GSM 1900
Live
Alaska Digitel, LLC
GSM 1900
Live
C T Cube, LP
GSM 850
Live
Caprock Cellular Limited Partnership
GSM 850
Planned
Chariton Valley Communications Corporation Inc (Chariton Valley Communication Corporation)
GSM 1900
Live
Choice Wireless LC (AmeriLink PCS)
GSM 1900
Live
Commnet Wireless, LLC
GSM 850/1900
Live
Concho Cellular Telephone Co., Inc.
GSM 1900
Live
Corr Wireless Communications
GSM 1900
Live
Dobson Communications Corporation
GSM 850
Live
Dobson Communications Corporation (Dobson MI - Petoskey, MI)
GSM 1900
Live
Dobson Communications Corporation (Dobson MI - Traverse City, MI)
GSM 1900
Live
E.N...
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GSM 1900
Live
Alaska Digitel, LLC
GSM 1900
Live
C T Cube, LP
GSM 850
Live
Caprock Cellular Limited Partnership
GSM 850
Planned
Chariton Valley Communications Corporation Inc (Chariton Valley Communication Corporation)
GSM 1900
Live
Choice Wireless LC (AmeriLink PCS)
GSM 1900
Live
Commnet Wireless, LLC
GSM 850/1900
Live
Concho Cellular Telephone Co., Inc.
GSM 1900
Live
Corr Wireless Communications
GSM 1900
Live
Dobson Communications Corporation
GSM 850
Live
Dobson Communications Corporation (Dobson MI - Petoskey, MI)
GSM 1900
Live
Dobson Communications Corporation (Dobson MI - Traverse City, MI)
GSM 1900
Live
E.N...
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đ Bigern asked what the regional carriers were there is entire list of Tmo partners why the đ
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And I thank you much đ don't let the đ bother you, he's just lashing out cuz he didn't get to be as helpful đ đ
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Sharpiefrnd said:
On T-Mobile Phones u can manuley switch your tower provider if u are getting signal with your GF phone and it is Cingular then simply go into your networ settings on your phone and tell it to search for service when the carriers pop up pick one that will get service. It wont cost any extra and there is no penalty as long as u dont use over 50% of your minutes on another companies tower for 3 months straight. I do hope this helps u out with your problem wont get u away but will give u service.
Roaming agreements don't necessarily mean that you can roam anywhere anytime with anyone, despite popular misconception. If T-Mobile has coverage, even if it's poor, they're not going to have a roam...
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I think you're stuck. This is the reason they have contracts. You understood it, you signed it, and you can pay 200 to be released from it. It's business. I'm sure if it were your business and someone was breaking a contract with you it would be a different story.
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Actually Im out .... and I paid nothing
because t-mobile raised there text rates
because t-mobile raised there text rates
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Good show, I was about to post that. It is a lovely little loop hole that Reps are not allowed to talk about, not really.
It was so nice of T-M to offer you the out you were looking for.
It was so nice of T-M to offer you the out you were looking for.
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