Tmobile Customer Care
The new one is easy. Just say (clearly) "Customer Care" if you are struggling with it. That's what I do and I haven't had a single problem. 😎
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Word.
With the old system it took me less than 5 minutes to pay my bill.
I was on the phone for 15 minutes last night just trying to pay my bill. Is T-Mo making the automated system purposefully difficult so customer's will use on-line services more?
With the old system it took me less than 5 minutes to pay my bill.
I was on the phone for 15 minutes last night just trying to pay my bill. Is T-Mo making the automated system purposefully difficult so customer's will use on-line services more?
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It's not purposeful, it's just that way too many customers don't understand automated systems well enough to use the button punch ones. The current system is actually doing a very good job of routing customers appropriately for their issues, thereby cutting down on the number of transfers we have to make and is overall improving the hold times. That being said, the bill pay portion blows huge chunks of rancid donkey lard and should be scrapped. We constantly get irate customers who got all the way to giving their zip code or the expiration date and the stupid IVR lady freaks out and can't cope and transfers them to an agent, where they have to go through the whole process again... 🙄
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🙂 😁 😲 ACTUALLY THE NEW T-MOBILE PROMPT SYSTEM WAS LAUNCHED EARLY MAY AND SCINCE THEN COUSTOMER SUPPORT HAS SEEN IN INCREASE OF CALLS...INFACT MOST OF THE CALLERS WHO CALL T-MOBILE ARE CONNECTED TO WHERE THEY NEED TO GO...ALSO IT WAS LAUNCHED TO HELP SAVE BATTERY POWER ON YOUR CELLULAR PHONE...IF YOU DONT HAVE TO PUSH BUTTONS THEN YOU DONT WASTE POWER!!! THANXZ
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You don't have to deal with the automated system if you press "0" when it comes on. The system will automatically transfer you to a live person. Did that the other day and was talking to a live person in a matter of minutes. I paid my bill in about a minute and a half. I've had every cell service out there and T-mobile's customer care blows everybody else out of the water.
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They are better than Cingular and what used to be AT&T, but they do have a fair share of morons who work the call center.
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I hate the voice activated crap.
I'm a dealer so they did that **** to the activation line and usually we get crazy busy and the voice activated system is so sensitive it keeps picking up even the littlest noise. So it keeps going "im sorry i didn't get that" then it'll do that three times and then the piece of **** system transfer to me CUSTOMER SERVICE! even though I need to speak to Activations, and nowadays customer service has such a huge wait, so we have to wait for CS to pick up, then i have to ask them to transfer to activations and then wait for that.
Its so f'ing ridiculous. They should give dealers a direct line.
I'm a dealer so they did that **** to the activation line and usually we get crazy busy and the voice activated system is so sensitive it keeps picking up even the littlest noise. So it keeps going "im sorry i didn't get that" then it'll do that three times and then the piece of **** system transfer to me CUSTOMER SERVICE! even though I need to speak to Activations, and nowadays customer service has such a huge wait, so we have to wait for CS to pick up, then i have to ask them to transfer to activations and then wait for that.
Its so f'ing ridiculous. They should give dealers a direct line.
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