Since we were moving we changed out minutes and just because of that we got trapped in a new two year contract. Now, the signal that we have is so bad that it is impossible to use any of our phones. It seems like, no matter where we go the signal sucks and if we do somehow magically connect it is a really crappy connection and only lasts a little while.
Not only did they put us into a new contract but they didn't inform us that we were being put into a new contract and there was nothing going along with it. We only ...
Your best bet is to keep a log of where and when you can't make calls and want to. Call customer service and politely ask to get out of the contract due to these issues. If you start telling tall tales or suggesting people not use T-Mobile because YOU agreed to a contract that you now want out of, you're going to get nowhere.