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PLEASE have your verification ready


Mar 30, 2013, 4:11 PM
Hello everybody - I'm a T-Mobile rep... normally, customers are very good at verifying an account. They provide either the last four of the SSN/TaxID based on account type, or a password if it has been set up.

Customer know what we need, and have always been very good at this. I get a verification escalation about once every two weeks, but it never goes anywhere becuase of FCC regulations.

I try hard NEVER to quote contract terms, or quote rules that are doled out by a federal agency, like the FCC. I save that until last, I know nobody likes to hear that from a representative.

Lately, I have been getting LOTS of calls from custoemrs, individual and business, that just simply dont have the required verification (last of SSN/TAXID(EI...

Apr 1, 2013, 9:39 AM
I know that can be frustrating, but do you really think that the people who would be on phonescoop would be the ones calling without being able to verify ? Don't know if your post will do any good.

Apr 3, 2013, 6:39 PM
I thought the FCC oversees spectrum, airwaves.

Not customer service!

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