PLEASE have your verification ready
Customer know what we need, and have always been very good at this. I get a verification escalation about once every two weeks, but it never goes anywhere becuase of FCC regulations.
I try hard NEVER to quote contract terms, or quote rules that are doled out by a federal agency, like the FCC. I save that until last, I know nobody likes to hear that from a representative.
Lately, I have been getting LOTS of calls from custoemrs, individual and business, that just simply dont have the required verification (last of SSN/TAXID(EI...