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Warrany with custom rom

beezy

Mar 10, 2012, 1:33 PM
I have been using a LG G2x for the last 3 months or so. I have rooted the phone and have been using a custom rom for the last 2 months.

Yesterday the display on the phone stopped working. It will respond to the touch but I can't see anything.

I called T-mobile yesterday and they are sending me a replacement.

The problem that I am having is that I can't see the display so I can't flash my stock backup rom.

If I send the phone to them will they be able to see that I have flashed a custom rom to the phone? Will they even check for this?

The person I spoke with at T-mobile said as long as there is not any physical damage or the water damage indicator is white they will replace the phone.

I don't want to send my phone back to t...
(continues)
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acdc1a

Mar 12, 2012, 8:50 AM
I don't work for T-Mobile but my guess is you'll be fine. The custom rom didn't cause the display to fail. If there is ANY physical damage at all, even a scuff, this is the type of thing that will cause them to deny a claim when you put in a custom rom. Also, any software glitches would no longer be covered.
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rintincantsin54

Mar 31, 2012, 10:10 AM
Well I work for T-mobile and typically if it is rooted it is considered out of warranty because that voids the warranty. Hopefully your lucky and don't get charged.
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Tofuchong

Apr 5, 2012, 4:20 PM
If T-Mobile sees an unapproved Android version or kernel version, your warranty is void and they will charge you an out of warranty fee. You will be lucky if they dont.
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The Phoenix

Apr 6, 2012, 11:59 AM
Did they find out?
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