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getting an exchange for a different device


Oct 17, 2011, 11:55 PM
I have the samsung galaxy s 4g an I have been having some serious issues with my device. It will randomly freeze power off then reboot, Sometimes it will take a while before it actually fully reboots and others it will resume as normal. I have contacted tmmobile numerous times about this issue i have taken it in a store and had them look at it. How do I get an exchange I dont mind switching the phone i just refuse to have another galaxy s 4g. Someone please help me here!! Im super vexed/pissed about this I paid $299.99 for 2 galaxy s 4gs and I feel like They just took my money!

Oct 20, 2011, 7:08 PM
When did you get it? If you're out of return period i believe the only thing you're going to get is another Galaxy SII.

Just get one that doesn't suck. Its a good phone, don't let one bad one turn you off

Nov 12, 2011, 1:00 PM
i think people seem to think that we can choose what phone to send. or in a escalated call we can click a button and send a different phone, its directly related to inventory, IF inventory is low another device can be sent but we cannot choose, its literally a drop down box and sometimes an alternate phone or 3 to choose from is available. i can understand wanting another device. sisyphus is right dont let one bad phone let you think the rest of them are bad phones. when you call in let them know your situation we will be more then happy to send another out, we have to be cautious with exchanges because people call in just to get something new, if troubleshooting wont fix it we will send another, but dont be upset if we cannot send another ...

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