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A FEE FOR WARRANTY PROCCESSING?!

ant1171984

Jun 27, 2011, 10:53 AM
I just had to do a warranty of my phone (warranty is through November) with customer care. I am being charged a $20 warranty proccessing & service fee. I have argued with the reps & a supervisor on this. Warranty is warranty period! Regardless of any insurance coverages that I have or do not have on my phone, my device should be covered for manufactures defects for ONE SOLID YEAR FOR FREE! WTF?!! Anyone have comments/insight or know how to beat this becasue this is complete BS.



Thanks!



PS customer service everywhere has gone to HELL!
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vercetti

Jun 27, 2011, 11:57 AM
most carriers have this if you dont have insurance, the warranty is through the phone manufactuer if you want the carrier to honor a warranty that is not theirs, there is fee, but doing that will save you weeks (if you had sent to the manufactuer)
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acdc1a

Jun 28, 2011, 9:15 AM
The fee is BS and you know it's BS. That said, it's common practice. Your alternative is to deal with the manufacturer and hope they have a service center close to you. Since that's likely not the case you'll get socked with shipping charges to return your defective phone and you'll have to spend some time phone-less.
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vercetti

Jun 28, 2011, 11:07 AM
the carrier isnt the warranty provider, they dont have to do anything.....take your tv back to best buy after 8 months, they will send it off, they wont fix or replace it.
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acdc1a

Jul 1, 2011, 10:16 AM
But the problem you fail to realize is the carriers have gotten customers accustomed to this free warranty exchange. It's their own doing.
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vercetti

Jul 4, 2011, 7:39 PM
I wont disagree...all carriers are guilty of this in a multitude of ways, warranty exchanges, 30 day exchanges(restock fee), giving out credits and free things when cancellations comes up ect.
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