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number 1 in customer service???

texmarvin

Feb 16, 2011, 10:36 PM
every time i need customer service help on the phone i am on hold for at least 45 mins for the pleasure of speaking to a person with a very weak grip on english if i do not get hung up on during our transaction and have to start over or i could go to the local TMO company store (i35/seminary) just to have them try to put me on the phone with cs and more hold time and the final blow was when i went to return a phone i bought outright and had the rep tell me it was more than 14 days i had to point out that i paid full price $449.00 bb9780 and he dissappeared for a few mins then came back and slammed down on the table a pen and asked me to sign the return papers an attitude was obvious i am a dreadded flexpay customer but i feel the $155.00 mo...
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tmorep03

Feb 17, 2011, 8:11 AM
Theres no company out there that can give every customer the best experience.
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LicorShot

Feb 17, 2011, 9:40 AM
pay your bill on time for 6 months straight and get off the flexpay already ....
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tmorep03

Feb 17, 2011, 10:29 AM
very true sign up for easypay for 6 months that seems to be the only way to get off of flexpay.
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TMO-MAN

Feb 17, 2011, 12:45 PM
Not the only way but the easiest way because flexpay makes your payment 3 days before the due date and thats what is considered an on-time payment for the purposes of qualifying to convert.
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TMO-MAN

Feb 17, 2011, 1:11 PM
TMO-MAN said:
because flexpay makes your payment 3 days before the due date a


correction easypay makes your payment 3 days before the due date
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smylax

Feb 17, 2011, 10:52 AM
Sounds like an individual jerk, not the company. But yes, as flexpay, customer care is in the philippines. Do as others say, pay your bill for 6 months without being late and then you can come off FlexPay. Good luck paying that security deposit at AT&T and having one of the worst rated experiences.
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TMO-MAN

Feb 17, 2011, 1:10 PM
I agree with smylax. One individual in a store doesn't speak for the company as a whole. Flexpay is a great alternative to paying deposits granted flexpay care isn't the easiest to deal with that's why you pay your bill on time for 6 months and convert to postpaid. I mean I know its hard for some of the people who qualify for flexpay to wrap your head around actually paying your bill let alone paying it on time but that's how it gets better. If you despise flexpay care then pay your bill and get off of flexpay. And yeah you think that one guy in the store had an attitude good luck with AT&T. Just about every single one of their employees have attitudes.
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He who Lurks

Feb 26, 2011, 9:58 PM
And yeah you think that one guy in the store had an attitude good luck with AT&T. Just about every single one of their employees have attitudes.


Brother we are trying our best, and yes sometimes our agent can be jerks. I work for at&t and have had bad experience with them and I've had good. I always try my best but some customers are unhappy regardless. NO company is perfect.
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He who Lurks

Feb 26, 2011, 10:00 PM
plus you look bad putting down another company and the whole "pay your bill on time." Every customer deserves good customer service, even if they've had some hard times.
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texmarvin

Feb 17, 2011, 7:25 PM
thanks for the responces i have no hate for t mobile i get the fact that every single rep does not speak for a company i just need to try something different and i paid $0.02 for 2 torches (BB9800) no deposit 2 years but i do pay on time i just chose flexpay back then to avoid contracts
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TMO-MAN

Feb 18, 2011, 12:18 PM
Then its kinda your fault you had to deal with flexpay care.
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tmorep03

Feb 18, 2011, 12:50 PM
well he probably set up the no contract before we offered the even more plus plans. Before we offered even more plus on post paid, you could only get no contract on a flex pay account
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texmarvin

Feb 18, 2011, 2:25 PM
well i set up flexpay no contract because i was not sure where i would be staying and if tmo covered the area but i am staying in dfw area for good and enjoyed my service with tmo i just became displeased when i had small issues (changing to/from blackberry plans the corp store in my hood etc)
but to be fair i had a very positive experience at the hulen mall company store a year ago the lady there was very helpful nice and quickly handled my needs it is just on the other side of town hard to get to
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Azeron

Feb 19, 2011, 2:05 AM
This has been a nice thread. I thought you were going to bash these guys, but am pleasantly surprised by your even-handedness. Good luck with AT&T. You should be fine in DFW. That's old SBC territory. They had better be strong there.
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Drunk

Mar 1, 2011, 2:58 AM
Didn't think so. Back to work you scally wags!
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CellStudent

Feb 19, 2011, 11:21 PM
texmarvin said:
every time i need customer service help on the phone i am on hold for at least 45 mins for the pleasure of speaking to a person with a very weak grip on english if i do not get hung up on during our transaction and have to start over or i could go to the local TMO company store (i35/seminary) just to have them try to put me on the phone with cs and more hold time and the final blow was when i went to return a phone i bought outright and had the rep tell me it was more than 14 days i had to point out that i paid full price $449.00 bb9780 and he dissappeared for a few mins then came back and slammed down on the table a pen and asked me to sign the return papers an attitude was obvious i am a dreadded flexpa
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texmarvin

Feb 20, 2011, 10:11 AM
you got it only took 8 years to get out of high school Smile (just kidding) most likely why i went with T-Mobile to begin with lack of edukashun.but i did gradjeate
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