Alright, so I am all gung ho about jumping onto the BB bandwagon when the drop date for the BB Bold 9780 arrived last Wednesday only to find out that the stores in my area only received the phone in white (seriously T-Mobile?) and none can tell when they will receive delivery of the phone in black. My two questions/gripes...
1. Why do the T-Mobile retail stores not know when they will receive delivery of the phone in black? It seems incomprehensible to run a business and not know when a shipment of stock is set to arrive. Isn't that the case for most other businesses?
2. Why is T-Mobile not more on the ball about availability of this phone in black? This phone has been on the "to arrive" list for months and the... (continues)
1. Reps and managers aren't involved in replenishment. Its handled by an automated replenishment system. If something has been shipped and is on the way, then at that point the rep or manager can tell what is on the way, but beyond that there is no way.
2. My store only has them in black, none in white. Most likely it has to do with stock levels. Stores with a ton of 9700s will probably not get a bunch of 9780s until their stock levels are lower.
Thanks so much for the feedback...I wish your store were close to me.
Regarding your response to my question 1, I can appreciate your explanation about the automated system but the staff in the retail store don't seem either able to check that something has shipped or maybe they are just unwilling to do so if a customer asks which is probably what irks me the most. And I am not sure that asking for a manager would get me much further.
I know in the system I used to use you could see the shipping date on the orders, but it would varry on when they would arrive. They probably coiuld see when it shipped out and would have an estimate on when it would come in, but management most places will tell the employees that they are NOT allowed to give out an approximate date. There are several reasons, but mainly it's to keep people from getting angry if the phone doesn't arrive when a sales rep gave a certain date. For example, if a rep were to tell you they should have some on monday, and you go monday and take time out of your schedule to get it and they ended up not getting their shipment, you'd be a little upset because someone told you they'd probably have some around monday. O... (continues)