Tmobile will punish you if you call to many times they will transfer you a special Que
Warning!!! to all people considering Tmobile. Tmobile will punish you if you call into the call center to many times. I had issues with my account and had billing issues, upgrade issues and noticed in the past 3 months my calls being routed out of the USA to a foreign call center which has a long wait time.
Spoke to some friendly Tmobile Reps that only prepaid gets routed overseas, after hearing this come from reps mouth twice I call Executive Relations they confirmed:
If a customer calls Tmobile Customer Service the account is flagged to be transferred to a special call center (she put it), so if anyone notices their account being transferred overseas or long hold time this is the reason.
She also stated that only way off the l...
(continues)
Spoke to some friendly Tmobile Reps that only prepaid gets routed overseas, after hearing this come from reps mouth twice I call Executive Relations they confirmed:
If a customer calls Tmobile Customer Service the account is flagged to be transferred to a special call center (she put it), so if anyone notices their account being transferred overseas or long hold time this is the reason.
She also stated that only way off the l...
(continues)
...
Actually, only flexpay calls are routed overseas, to the philippines. Just because someone has an accent doesn't mean they're "overseas." And all carriers have a program to have a special department for people who call care a lot.
It was last year or the year before that Sprint actually terminated customers accounts who called x number of times per month. Now THAT is nuts. It was tens of thousands of customers that Sprint kicked off their service.
It was last year or the year before that Sprint actually terminated customers accounts who called x number of times per month. Now THAT is nuts. It was tens of thousands of customers that Sprint kicked off their service.
...
I agree that is nuts. Yes my calls are being routed to the Philippines. Same is the case for a lot of other regular customers search google, you will see.
...
Personally i find this ridiculouslly funny. You dont get "punished" for calling in too much. You can however be placed in a queue so that you get extra care and attention. People that have accents can be American and live in the USA too... That's what the USA is all about. It sounds like you need all the attention you can get even posting in forums trying to spread around that Tmobile is a bad company because you call in way to much. To even be added to this queue you have to pretty much live on the phones and call in way to much. Sounds like its you not Tmobile especially if Verizon did it too. I recommend you take a break from calling in for a while.
...
Amazing how customers twist the truth when they don't get the answer that they want.
As was mentioned, Flexpay customers are the only customers who receive overseas assistance and that is based on the fact that over 80% of the calls received on a daily basis are from flexpay customers.
There are reps in the states who don't have the best English and many reps in the Phillipines who have excellent English.
My advice is that if you want to make sure that you always talk to a US rep, pay your bills on time.
As was mentioned, Flexpay customers are the only customers who receive overseas assistance and that is based on the fact that over 80% of the calls received on a daily basis are from flexpay customers.
There are reps in the states who don't have the best English and many reps in the Phillipines who have excellent English.
My advice is that if you want to make sure that you always talk to a US rep, pay your bills on time.
...
"People that have accents can be American and live in the USA too"
While that maybe true in some cases, to have that happen every time he calls in is not the case. I think this person can safely assume he is being routed overseas. These corporations get cheap help from India, Philippines, Honduras, etc. The fact that he is pointing out they have an accent doesn't make him a "racist" as I think your are kindly eluding to. He is just pointing out facts. It would be nice if companies would keep jobs in this country instead of shipping them off overseas to increase profits. We'd all benefit if companies would keep jobs here. The unemployment rate would finally go down at some point! 🙂
While that maybe true in some cases, to have that happen every time he calls in is not the case. I think this person can safely assume he is being routed overseas. These corporations get cheap help from India, Philippines, Honduras, etc. The fact that he is pointing out they have an accent doesn't make him a "racist" as I think your are kindly eluding to. He is just pointing out facts. It would be nice if companies would keep jobs in this country instead of shipping them off overseas to increase profits. We'd all benefit if companies would keep jobs here. The unemployment rate would finally go down at some point! 🙂
...
All of VZW's employees are in the USA. VZW has for now has committed itself to keeping its workforce inside the US. Tmo & Sprint has to cut its expenses to keep its costs low and be able to keep these rock bottom plans. I work for VZW and we have outsourced centers but they are spread out in the USA.
...
I use to be a customer care rep for Sprint and I can tell you wanna they cancelled all those accounts. The customers that called in frequently to complain were the main ones that were not paying their bills on time, always 60-90 or more delinquent on their accounts, and always called in for credits to have their service restored instead of just paying the bill. Sprint was losing money with those types of customers so they terminated their accounts and I don't blame them. Its a business! If you can't afford the service then don't sign a 2 year agreement. Once you have signed the contract and if you don't return the phone with the trial period then are you responsible for all charges every month. I'm tired of people who think they should...
(continues)
(continues)
...
It was over 3 years ago stop posting incorrect information. And no its not considering Sprint made every attempt possible to try to make these customers happy and people here post about problems they have with tmobile and u people tell them that its there own fault not tmobiles and that they should leave. Those customer were calling in 50 times a month for 6mths to a 1yr and Sprint decieded to close there accounts with Zero balances and waive the etfs so they could find another carrier and it was only about 1000. So u people say some customers aren't profitable Sprint gets rid of theres and then u say Sprint is nuts wow! And that was a long time ago hardly the same company. link for you to learn the facts
http://www.azcentral.com/busines »...
(continues)
http://www.azcentral.com/busines »...
(continues)
...
Its poor customer service... It's the reason you are last compared to the top 4. Pretty simple really.
...
A different company that is still #4 out of 4 in customer service... sounds sooooo different...
All carriers most likely have customers like those that Sprint kicked off their service because they aren't profitable due to their calls to care, but only Sprint kicked them off the carrier... enough said.
And having a new CEO (Hesse) doesn't make you a new company... their care is still industry worst...
As for the article you posted, it only proved my point more...
All carriers most likely have customers like those that Sprint kicked off their service because they aren't profitable due to their calls to care, but only Sprint kicked them off the carrier... enough said.
And having a new CEO (Hesse) doesn't make you a new company... their care is still industry worst...
As for the article you posted, it only proved my point more...
...
Who cares where you get transfered as long as they are polite and resolve your problems. Been with T-mo for six years and called in more times then I can count. Never do I have a problem understanding their reps and they have always been very polite to me going out of their way to solve any issues I have and some times even talking to me for an hour about non related issues. Of all the many people I do business with, hands down they have some of the best customer service.
...
I second that. ive had an account with them since 2001, ive had my hard times and forgetfull times and theyve done more than help me. now im employed by them and i see just how much more they do help people. it all depends on how you call in. if you call in ready to battle, a (short) battle you will get (and your usually lacking the knowlege to win, and have signed the T&C and didnt understand them). if you call in willing to work with them, they will work with you.
...
As a Sprint rep, I can tell you that the practice of having a special line set up for high-frequency callers is not to punish you, it's to help you.
Between 2-5% of our customers account for almost all of our callers. Clearly if these customers need to call us over and over again, their issues are not getting resolved on the first call. So we send them to a high-frequency call center, like mine (located in West Virginia, USA) so we can diagnose and solve their issue.
We have terminated a large number of accounts, but not because the account holders needed a lot of help. The accounts we cancelled were ones in which the payment history was extremely poor, or the customer would call to abuse representatives and had no actual problem. And...
(continues)
Between 2-5% of our customers account for almost all of our callers. Clearly if these customers need to call us over and over again, their issues are not getting resolved on the first call. So we send them to a high-frequency call center, like mine (located in West Virginia, USA) so we can diagnose and solve their issue.
We have terminated a large number of accounts, but not because the account holders needed a lot of help. The accounts we cancelled were ones in which the payment history was extremely poor, or the customer would call to abuse representatives and had no actual problem. And...
(continues)
...
Hehe, we've cancelled some problem customers since then, trust me on that one...
Account memo:
"Sent customer Please Be Nice letter. Customer did NOT heed letter. Account is non-restorable, ETFs cannot be waived. If customer calls for anything besides paying the account balance, transfer to 1-***-***-****."
Account memo:
"Sent customer Please Be Nice letter. Customer did NOT heed letter. Account is non-restorable, ETFs cannot be waived. If customer calls for anything besides paying the account balance, transfer to 1-***-***-****."
...
That's pretty awesome. I've talked to a couple of people who need to get that letter.
...
Yeah, I have no clue what a 'Please Be Nice' letter is or how they get one, but I've seen it twice. Once was a UAI saying that one had been sent and to report problems to a seperate number (nicest customer I had EVER spoken to), and the second was the cancelled account above. Whatever those letters say, they mean it!
...
Reasons for my calls were in regards to the Samsung Behold 2, and Upgrades for contract renewals.
So for you imbeciles that are not aware of the issues with the Samsung Behold 2 and how Samsung and Tmobile are telling their customers to F off.
Well then you are more stupid than you look.
So for you imbeciles that are not aware of the issues with the Samsung Behold 2 and how Samsung and Tmobile are telling their customers to F off.
Well then you are more stupid than you look.
...
Yeah, exaggerate much? Nobody is telling anybody to F off. The only real issue with the Behold II is that Samsung isn't upgrading it past 1.6. And that's Samsung's decision, not T-Mobile's. Every handset hits a ceiling for its post-launch support, and the Behold II's is at version 1.6. End of story, get over it.
...
I think you were the "stupid" one that bought a behold 2... Welcome to technology! I'll be you think everything has endless possibilities... 😳 I'm glad you are in the Bronze que... Could you imagine taking endless calls about the Behold 2?? Goodness.
...
