Nope. There is an Activation fee but there is not a migration fee.

Hmmmm.... anyway. To the other people that know what they are talking about.

I want everyone to understand this, because multiple threads on this topic are really stupid. THERE IS NOT A MIGRATION FEE. By switching to an EVEN MORE PLUS plan, you likely took a line that was on a contract and put it on a plan that has no contract. Am I right so far? Instead of charging you a $200 ETF to get out of your contract, they charged you $35. Everybody is crying about something they don't even understand. Any questions, come see me.

Wrong, mine are NOT under contract.

So you are saying that the plan you switched FROM was not under contract?

yup...

Familytime 1000...

was going to go to the new 750 plan...

I would call care and have them review that. Tell them what I told you and see what they say. There is no ggod reason they would charge you that money if you were not in a contract.

Try telling that to your co-workers here...

T-Mob ...

You're confusing people. There is a migration fee. It runs $35 for individuals and $70 for families. Customers certaintly do need to pay that in order to take advantage of the new Even More/Plus plans. There are only three exceptions to this rule. Legacy Flex Pay Month to Month customers, Legacy Flex Pay Annual Contract customers who are out of contract and Post Paid customers that are on our Premier Discount Program. All other customers must pay these migration fees. CCare will not waive these fees.

Customers interested in these new plans still pay the traditional $35 activation fees per line. Customers and industry employees alike seem to be mistakenly using the terms "migration fee" and "activation fee" interchangeably. Bu...
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I still haven't had anyone explain why a current custom,er (3 lines) has to pay ANYTHING to change plans. On my 3 line Verizon Wireless account I can change plans at any time without charge.

And I sure as heck don't need some TMO fanboy telling me it's "only" $70 to change...and I'll make my money back in 7 months ($10 a month savings)...just a valid, lucid explanation as to why I should pay anything to change plans (either UP or DOWN).

LLAMA,

Hi, I agree totally with you. And here's another thing: Why should the people who do NOT sign a 2-year contract get more minutes for the same amount than those that DO sign a 2-year contract???? To me, this is backwards, it should be the other way around. T-MOBILE, your new plans ARE A JOKE!!!!

Obviously you've never understood the way the cell phone industry works. If you sign a contract and get a "discount" on the phone, you are still paying for it through higher rates. If you don't get a discount on a phone, the carrier doesn't need to make up the lost money on the device. Therefore you're gonna get better rates. Contracts are the reason that in the US we pay more than ANY other country in the world for our service. Although I'm not a fan of the $35 migration fee, as llama would claim, all I'm saying is that's T-Mobile's perogative and they can charge whatever they want. But calling the new plans a joke makes you sound like a troll. My activations have almost tripled since the new plans have come out. Before most of the people I...
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Will do. Thanks for the info.

It makes sense that these new plans would attract customers from other carriers but are sure to tick off existing customers.

I find it funny that a month later you are still crying about this. 🤣

And you're still defending it... 🤣

Customer care referred to it as "not an activation fee" when I called about it. And it's lame so I chose not to switch plans. Would switching plans save me money? Nope, not at all. I'd be spending MORE money with T-Mobile. So I wasn't about to spend more money each month AND pay $70 to do so.

I've never had to pay an activation/migration/BS fee to raise or lower my plan in the past 5 years, why would they do something idiotic like this now?

The only thing i can think of why they did it is to increase revenue. I don't agree with the fee. But it is optional. The only time someone would pay it is if they CHOSE to change to the new plans. You can keep your same plan and not pay a penny more.

You DO not need to pay the "ACTIVATION" fee and you are not being forced to change you rate plan. You can stay on the same rateplan you have forever. Some customers really won't save money because of the type of plan or usages they currently have or use. That is why you are not required to change. Again I repeat. You are not required to change nor required to pay the activation fee if you are not activating the new rateplan. Its simple but it is a good idea if you haven't to call in and ask to see if you are going to save. Why wouldn't you want to save money per month? I guess i'm not seeing why everyone here is crying so much. I guess saving money isn't a big deal to you but hey, you can pay my bill too since you obviously don't care about ...
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How do you like that Grape Kool-Aid?

Make more sense?

So, someone calls you to do a price plan change and ask why they're being charged a $35 fee, you conside that whining?

C'mon Matt, you know better.

I personally don't think they will do away with it. I haven't had a single customer complain about it yet, because they will making that up plus a lot more after the change. Like I've said on several posts already, DO THE MATH. If it isn't a better overall deal, DON'T CHANGE. If it is a better deal, you'll make that fee if up in no time. God cell phone customers are the whiningest in the world. And apparently they can't do math.

I can do the math. You seem to forget it's your JOB to listen to me whine, right?

No, its not my job to listen to you whine. If you called customer care or came to a store, whoever you talk to can listen to you whine. On here, I'm just another commenter/poster. Only cell phone customers complain when a company finds a way for their customers to lower their bills and still be profitable as a company. They wanted everything for nothing, and T-Mobile (and every other cell company) is a FOR PROFIT business. Somebody at T-Mobile, or rather a group of them, are much smarter than you or I, and determined that the charges they charge help keep the company profitable. After all, at the end of the day, it is DT in Germany and the stockholders that T-Mobile has to answer to, not a small group of whiners who can never be satisfied on...
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Thanks fro the Econ lesson.

Now, if it's YOUR $70, are you willing to give it to me?

No, because you're not giving me ANYTHING in return. That is where your logic fails.

Of course that isn't whining, genius. But if you were to read the other posts about it, you would definitely see whining customers. I don't mind people asking question, but when your going to gripe about stuff because you think a business should give you everything for free, that's when I lose my patience.

Dude, I pay over $100 a month for what you say that you're giving away for free. I pay for a service through a monthly fee, I shouldn't have to pay MORE for actually calling into a call center and have a rep perform several keystrokes to change a price plan.

Christ, you act like it's rocket science to work at a call center and to perform a price plan change. I read the posts in most forums here and at other industry sites. I work in the industry...NOT a call center. I actually face a customer. Talk about whine and gripe...read the posts in Shop Talk.

Good luck with that call center job. Hope you don't get outsourced.

Good luck with that store job hope you don't get entirerly replaced by Walmart and online sales.

You are bragging you work in retail... Seriously?? I mean come on. I sure it may pay the bills but i hardly doubt its something to be bragging about.