Overcoming bad T-Mobile Customer Service
T-Mobile outsourcing customer service to India is a nightmare. One of the three ways to overcome T-Mobile's poor outsourcing decision are:
1. Choose the spanish option. (The bi-lingual spanish/english customer service rep have a better command of english)
2. Visit a corporate T-Mobile retailer.
3. Change carriers
1. Choose the spanish option. (The bi-lingual spanish/english customer service rep have a better command of english)
2. Visit a corporate T-Mobile retailer.
3. Change carriers
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Its only flex-pay custys that have to deal with that. Prime credit custys do not.
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That practice is absurd. Your level of service should be the same regardless of credit. I've had good credit for my entire adult life, but I think my money probably spends the same as those with bad credit.
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difference is you're way more likely to actually pay your bills then someone with bad credit hence the overseas reps. Cheap reps for cheap custs😛
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cellphoneguy: acdc1a: MrGoofball:
You three assume that every T-Mobile Flex-pay customer have derogatory credit. My personal credit is 690 FICO. They tell me that is a very good score. I opened a new business and they would allow me to have fifteen representatives on one account on a new business and I wasn't going to endanger my good credit with at least ten people I didn't know. I am very fortunate I used Flex-pay as an option because I had to replace eight of the original fifteen. $35 multiplied by fifteen you finish the math geniuses. ($525)
You three assume that every T-Mobile Flex-pay customer have derogatory credit. My personal credit is 690 FICO. They tell me that is a very good score. I opened a new business and they would allow me to have fifteen representatives on one account on a new business and I wasn't going to endanger my good credit with at least ten people I didn't know. I am very fortunate I used Flex-pay as an option because I had to replace eight of the original fifteen. $35 multiplied by fifteen you finish the math geniuses. ($525)
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I made no such assumption regarding your credit. What I said was credit shouldn't have anything to do with the level of service you receive.
That said, a FICO in the 690 range is on the high side of fair credit. Good credit is in the 700's.
Credit is beside the point. This $35 fee to change plans is bull. No other carrier I know of is trying to get away with that.
That said, a FICO in the 690 range is on the high side of fair credit. Good credit is in the 700's.
Credit is beside the point. This $35 fee to change plans is bull. No other carrier I know of is trying to get away with that.
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What would you rather pay? A one time activation fee or twice as much per month for unlimited calling? Thousands of people are doing the "math" and switching. It's not rocket science. It's people like you that sit around and cry about a fee but don't ever look at the saving. Some people are saving hundreds of dollars per MONTH but hey, let's hang on to that little 35$.. You know because its sooo ridiculous.
For the OP ask any cell phone company if they outsource.. EVERYONE does. Welcome to business 101. The problem with Flexpay is that those customers good or bad also call in more that 6x than the standard post paid type of customers. More calls = more cost. It was a good decision to accomidate such a large amount of high risk customers.
For the OP ask any cell phone company if they outsource.. EVERYONE does. Welcome to business 101. The problem with Flexpay is that those customers good or bad also call in more that 6x than the standard post paid type of customers. More calls = more cost. It was a good decision to accomidate such a large amount of high risk customers.
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First of all, don't assume someone with an accent is overseas.
Second T-Mobile has one overseas FlexPay center, and it is in the Philippines. Postpaid are all in the US.
FlexPay needed rapid expansion because half the customers on it call customer care waaaaay too much, and T-Mobile needed a quick call center opening without having time to hire and train another center. The answer (and almost all companies do this) is to outsource. And the outsourced company has one of their MANY call centers in the Philippines. So you didn't talk to Indian, and if you did, he was probably at a US call center. So yeah, ignorance is bad, mmmkay.
Second T-Mobile has one overseas FlexPay center, and it is in the Philippines. Postpaid are all in the US.
FlexPay needed rapid expansion because half the customers on it call customer care waaaaay too much, and T-Mobile needed a quick call center opening without having time to hire and train another center. The answer (and almost all companies do this) is to outsource. And the outsourced company has one of their MANY call centers in the Philippines. So you didn't talk to Indian, and if you did, he was probably at a US call center. So yeah, ignorance is bad, mmmkay.
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I can alway count on my main man Smylax. I should have read your post before posting mine lol. Good times.
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