T-Mobile Charging Flexpay customers 35 to lower payment
It is unbelievable that T-Mobile is attempting to charge Flex-pay customers $35 to change their plans to the new less expensive plans with more features.
Does anyone have any ideas other than changing carriers? This account is a business account and they still don't respect receiving $125 per month.
Does anyone have any ideas other than changing carriers? This account is a business account and they still don't respect receiving $125 per month.
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Just out of curiosty why would you want to change carriers for a service that costs considerably more for most likely less? T-Mobile definitely respects your monthly payment but you have to ask yourself if you enjoy the monthly service that you are getting. It is not like you are donating money for nothing you are hopefully paying for solid service and the fact that you would receive a one time charge to change to a plan that on average will save you between $20-$40/month and maybe even more depending on how many lines you have. Because the fact is that you will definitely wash your change fees within a month or two (count it toward what you would be paying if you didn't switch) and then shortly after it is all savings! It's such a short...
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BananaORiley:
Do you work for T-Mobile? That was a customer service response to not waiving a $35 dollar fee for a customer that pays $125 per month for seven months. I had to find out about the new rate plan when getting a family member service.
Now that question still stands does anyone know how to get this $35 waived without changing carriers? All the mobile carriers have customer service issues. It is which of the lesser evils will a customer accept with a mobile carriers bad customer service. (unable to understand the Indian british voices on T-Mobile customer service, use the spanish option and get someone you can understand)
Do you work for T-Mobile? That was a customer service response to not waiving a $35 dollar fee for a customer that pays $125 per month for seven months. I had to find out about the new rate plan when getting a family member service.
Now that question still stands does anyone know how to get this $35 waived without changing carriers? All the mobile carriers have customer service issues. It is which of the lesser evils will a customer accept with a mobile carriers bad customer service. (unable to understand the Indian british voices on T-Mobile customer service, use the spanish option and get someone you can understand)
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How do you think I feel? I paid $82 to start up service last Thursday, and on the following Sunday they come out with these new unlimited plans. So three days into my service I call and have it changed to the new plan. They make me, a brand new three day old customer, pay a $35 migration fee and two months of service up front for a total of $148, and they still can't tell me what they did with my $82 that I had just paid to start up service.
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T-mobile's service is not less expensive in many cases. Are you on a contract with your Flexpay or are you month to month on your Flexpay? If you're month to month I'd take a hike over to Boost or Metro if it's in your area. Sorry to the T-Mobile employees on this board, but that's BS.
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hmmm...i think if you were only 3 days into your service you could have cancelled, gotten your money back and then activated a new acct with the new prices...too late now tho.
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Maybe that was a customer service answer but my last line is the reality of the complaining about money answer. It does stink that they are charging these fees but I can only revert back to my last statement, and that is mostly why I feel for those who have been with T-Mobile for a long time but the cost savings are all what's forward. No sense in dwelling on something that probably isn't going to happen.
the fact is that you will definitely wash your change fees within a month or two (count it toward what you would be paying if you didn't switch) and then shortly after it is all savings! It's such a short term "loss" in your mind but think of the long term
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Boo hoo cry me a river. $35 one time payment to save 20-40 bucks a month? Doesn't sound bad to me. Do the math. And its not FlexPay, its every account, postpaid or FlexPay, $35 for an individual account, $70 for a family plan. Put pen to paper. Do math. Win!
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btw...it's not just flexpay customers who have to pay a migration fee. It's any customer on an annual contract. So, flexpay month-to-month customers already have the "even more plus" pricing which is the lower pricing. Flexpay annual or postpaid annual have the higher pricing but if they want to have the option of paying a lower bill every month then they have to pay that migration fee...not too bad considering they're paying less in the long run.
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Lets not forget that atnt charged the same fee to go to cingular plans and then charged you again to go over to the "new" atnt so its not like everyone has not done this before.
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T-Mobile needs to have this in their terms of service. I didn't locate a migration fee in any paperwork. We have fifteen accounts for our new business and Flex-pay provided our business security against sales representatives misuse, quitting, getting terminated or being replaced. That would have been a nightmare to fix. Using Flex-pay was the best decision we could have made. Our company using flex-pay had nothing to do with personal credit. We are personally rated very good for credit.
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That's because its not a "migration" fee. Its an activation fee. Oh and btw scores in the 600's are not "VERY GOOD" credit. You keep saying that you are spending 125$ a month in services... 125$ for 15 lines of service isn't a lot of money. 🤣
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woah I could have 15 lines for $125 a month? Yeah I wouldnt be complaining about that if I were you. I pay about $170 + for two lines right now.
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There seems to be some confusion as to what is going on here. If you were are on any of the plans that were available before Sunday, you can buy out your contract and move to one of the Even More Plus plans for $35. It is not a fee to switch, it is going to a "No Contract" plan without having to pay an ETF.
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