New TMO Customer and already PI$$ED!
I signed up for TMO last Thursday night on the phone. Just five days ago! I gave the agent my Credit Card info and he typed in my Exp date incorrectly, and claimed it didn't go through. But I checked online and it did go through, so I told him he couldn't run my card again. He argued with me for 15 minutes, so I cancelled it all and hung up. I called back about 8 hours later after I had cooled down. I was told I needed to pay another $82 to start up service and the first $82 would be refunded in three business days. So I agreed and did it. Well on Sunday, I heard about these new unlimited plans and I wanted that. I called them and they told me I could go in the store and do it. The store was packed as usual so I did it online and c...
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First mistake was to do it over the phone and not a store. You may have to wait if its busy but it ensures accuracy. Second from what i was blt to make up. You have Flex Pay. With Flex Pay the same rule DO NOT apply to just about everything that sounds good with T-Mobile. That is based on credit and that should have been explained. It sucks that you have to pay all that money for a phone. Try calling care but be patient. If youre rude right off the bat, they wont help. I wouldnt.
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Well I seemed to get something going and piss off someone in executive services in the process. I emailed the CEO at robert.dotson@t-mobile.com and he actually read my email and forwarded it to someone on the CS team. The guy called me and worked things out. I'm only going to pay $149 for the mytouch and it will be $29/month until it's paid off. I could've paid the entire $149 up front, but after having to pay $230 in four days, I decided to just let him do the monthly installments. He wasn't very friendly at all, but he did treat me right, which is great in my opinion. So for now, things seem to be in order again.
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