I am retyping this question beacause I know I should not have typed it in caps. I am sorry to everyone maybe now I can get more answers. I Have a question if a cx clms that a handset upgrade has been done on their account without permission and they don't even know the person that did it. Does t-mobile do an investigation and trace where the phone has been sent out to. Also can a phone be traced if it has not been activated. Also what if the person uses the phone 3 months after its reported would the person be ablt to use it. 🙂