So to all the Tmo customer service reps, thank you for rocking. I'm a dealer and even though I sometimes get ill-informed reps(probably new) most reps are so nice and quick and helpful. You guys deal with alot of crap but you rock. The reason I'm writing this is because I also work with Sprint. I just had a big mess with a Sprint customer of mine (couldn't get approved with Tmo ☹️ ). I talked to three Sprint reps (all foreign) and none of them would do a function I know is possible (i've done it before). So I asked the last one for his supervisor and ID(I normally ask ID right when I get on the phone but it was pretty busy) he refused to give his ID and when I insisted he hung up on me! Yeah, I'm sure the customer was thrilled to wat...
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