I predict T-mobile will become number 1, and screw all the other carriers over by stealing their customers with their kick ass Customer Care. 😛 This should totally be in the lounge forums.

unforunatly t-mobile will not be number 1 in customer care until they straighten out their damn flexpay issues. 1 out of 5 flexpay care reps i talk to actually speak english. It is because of flexpay customer care that t-mobile didn't win JDPower this year

A flexpay agent told me she was in the Philippines and that activations was moving too.

The main problem with your theory is that on a daily basis I'm busy stealing your customers. That's why at my Sprint kiosk we love T Mobile. As soon as peoples' contracts are done they run to us. Usually because of your Customer Care (see: the lady who got hung up on 3 times while just asking for her account number)

Hahaha that is hilarious! Sprint? Consistently one of the WORST customer care COMPANIES? Not in wireless but in all business. Last year's Business Weekly "Customer Service Champs" issue put it in perspective. T-Mobile was the only wireless company in the top 100 businesses. Where was Sprint? Second to last... only Charter Communications was worse. So don't give me that junk that T-Mobile's customer care is worse than Sprint. Because you had one customer who claimed to have been treated so badly doesn't even mean that her experience was even true. I hear "horror stories" from people swapping carriers all the time, and I know that 99% of them aren't true. I had a customer tell her that a Sprint rep told her to "eff off". As funny as it sounds,...
(continues)

This is exactly true. It's also why T-Mobile gains, at the minimum, 500,000 net customers per quarter while Sprint loses up to a million net customers per quarter. Most cell phone companies probably earn about 3 to 4 million new customers per quarter. That means for every customer you active, 3 to 4 are canceling the service. When you use facts, logic, and reason and not your own personal experiences, your posts sound a lot more intelligent. ;)

MarkCohen = OWNED.

Exactly... 😈

MarkCohen was far from owned.

I watched the lady get hung up on 3 times. Sure, it's easy to say the guy on the internet lied, but at that point why post here anyway?

By August, you will all be shaking your heads wondering what happened to your customers, and I'll bump this thread up and be laughing all the way to the bank.

Yeah right buddy. The numbers don't lie. Your company is leaking customers left and right. Hell, you are even TELLING your customers you can't service them in some cases and kicking them off. Your CEO can smile smugly at the camera and make people think you care all he wants. Sprint is dying.

Oh and please keep throwing your money away on Nextel. Your company bungled that aquisition like Carl Lewis singing the National Anthem.

I think there are a few customers that I would like to fire, too. Sprint had guts to send out that letter. Paraphrasing: "You pay us $50 per month and you cost us $500 per month with your ten plus calls monthly griping about our service. While we regret that we were not able to provide you with the service you expected, please don't let the door knob hit you on the way out. Goodbye."

Classic. I love Sprint. I think I want them to succeed just based on that alone. Nevermind that the Simply Everything plan is nice. I'd switch yesterday if they would let me keep my phones.

man you dont have to b~slap CL like that!! 😉 🤣 🤣

T-Mobile customer care will never hang up on a customer unless the customer is being abusive, then it is in the care rep's authority to disconnect the call, and they should. Her phone was probably defective and dropped the call.
And if you can show me ONE statistic why you'll be laughing in august, and then you can post again. Until then, you are merely stating an opinion, not a single fact.

http://newsreleases.sprint.com/phoenix.zhtml?c=12714 ... »

Owned. Again.

I was thinking Sprint filed bankrupsy???