T means what for credit?
I got a credit check and the sales rep said it was a "T". What does the "T" mean?
#646# can be wrong. Calling 611 means you're talking to a human being, who can be wrong. If there's EVIDENCE that you tried checking your minutes and there is EVIDENCE that you were given the wrong information by someone in customer care, you can get credit for going over your minutes.
I have checked my own personal account and it has NEVER been wrong with #646#. I agree...evidence of checking minutes thru Customer Care is a good idea.
i just have to say as a fellow employee of T-Mobile that i am appalled by this persons attitude and reaction. It is true that we offer many different options to check your minutes. It is also a good idea, if you hav econcerns, to call directly to a rep so your usage gets noted in the account. Sometimes as reps we feel abused and at times we may get frustrated but this person went too far. Please do not take this singal individual's comment as "the way we feel". What this person should have said is that as a consumer, you would are responsible ultimatly for your usage and are expected to pay in full, but we do offer many different ways to handle keeping track of your minutes. Again i apologize for this