Home  ›  Carriers  ›

T-Mobile

Info & Phones News Forum  

all discussions

Question?

LuvBug08

Oct 31, 2008, 8:25 AM
I called t-mobile with some basic questions, such as:
billing and phone problems
I wanted to delete one of myfav 5's, but did not want to replace with a new contact.

The rep told me he would add 133 bonus minutes since system says we only had 600 minute plan, but our bill says 700. As well he would add 10.00 to flex account. Rep did not know what he was doing, kept talking, placed me on hold. And transferred me to a number that does not work.

Pretty annoyed, enjoying the service so far. Although, whats with the rep?
...
tellenerd

Oct 31, 2008, 12:17 PM
huh....

how did you even go to the minute if you just called in to remove of your myfaves...

we cant remove a myfaves and have it blank it has to be replaced but i think you can do it from your phone.

i never heard of the system doing all that. you have flexpay? did you call into flexpay or regular customer care. if it was regular customer care he's not even trained to know what to look for in the flexpay account lol..
...
LuvBug08

Oct 31, 2008, 12:38 PM
we just called because I paid 140.00 last month, and current said 123.00---but was same amount as last month. so where was the extra money I paid? well, bill printed before payment. the guy just offered 10.00 to flex account, and 133 minutes. did not ask.
yes, flex pay
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Threads Follow @phonescoop on Mastodon Phone Scoop on Facebook Follow on Instagram

 

Playwire

All content Copyright 2001-2024 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.