WAIT?! what line was the upgrade for."UPGRADE FOR" you have to becareful with store reps they just want to sell a phone they get paid commission for it.

um get your facts straight we don't get paid for free phones...and we are not always trying to sell a phone, you don't know he could have went to an indirect...you must clarify what you are trying to do when you ask for something...if you come into my store and tell you want to upgrade that tells me you want a new phone...if you want to change your rate plan then say "change my rate plan"...it sounds like the rep didn't dig further into what you really wanted but the latter part of retail does not do that

you dont get paid on a free phone? like you dont make commission?

Actually, knightbang is correct. At a T-Mobile corp. store, reps DO NOT get paid commission on a free phone, we would only get paid for the activation, that's it.

Normally, as a rep, I tell customers that they can take advantage of the free phone since they will sign a contract anyway, but I'm always up front about that. If they do not want it, I don't force them to get the phone and give them a sim card. The problem is that customer think that if they don't get the phone now, they could get it later. They come back 5 months later and say they lost/broke their phone, and they say I didn't buy a phone when I activated, I only got a sim card. I told them they should have taken the free phone so they have a backup for something like this.

well what other commission would you get other then the activation?

and non gsm carriers will tell you that you need A phone, you dont have to buy or get a free new one. the sales rep worked you. thats all.

yea the rep didnt make money of it it in the short run but in the long run yes. if he get a raise or something be sure that you were one of the ones to provide the raise because now you have a longer contract and more bills to pay.