Home Service
Is anyone else here having problems with their T-Mobile home service? The blue light on my router has not been on in over a week and a half. The router has been previously replaced, and is still not working. I have had my case elevated to Tier 3, but they have been unresponsive even after repeated calls from me. I have had great service from T-Mobile up to this point. The JD Powers award for customer service surely does not apply to their Tier 3 service. I am getting ready to send their router back to them and tell them exactly where they can stick it.
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Try unplugging the router for a few minutes then plugging it back in. That will reset the router. The blue light has gone off twice on my router, and this fixed the problem both times.
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I'm not familiar with Tmo's router, but I do use voip with a cable modem and a linksys router. How do you get your internet? For me, if I unplug my cable modem for ten seconds to reboot it, I sometimes have to do the same to both my linksys router, and my linksys VOIP box. Once again, I may sound like a retard here, but if it works in similar fashion, I would unplug everything and plug it back in starting at the wall going to the router.
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try one other thing...on linksys website there is a firmware update for the router...some people have had problems with the router due to bad firmware and it had to be updated...i did that with min and it worked...the blue light hasnt gone out since...(except when comcast is being stupid)
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Try updating the firmware on the router. Go to Linksys's website to get the update. That should fix your issue.
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I have updated the software. I have reset the modem. I have resdet the router. I have had the router swapped for a new one. The router worked great for awhile, then slowly got worse and worse. It died completely, then I got a new one. That one worked great for awhile, and then the blue light went out again and never came back on. My case has been elevated to the engineers. I was given a phone number and case number. I called the phone number, and only got two calls returned, which happened to be while I was not at home. I finally got to them through a superviser and was promised a return call again. Of course, the call never came, and when I again got ahold of them through a supervisor, I was told it would be up to 19 DAYS before my case ...
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