HELP...Tmobile cant figure out what the problem is.....
Yesterday all my data services quit working. I currently have a Motorola Krzr that I bought in June 08. I went to the tmobile store yesterday and they worked on my phone for an hour if not more. They tried putting my sim card in another phone and i still had no data services. They replaced the sim card with a new one, and I still do not have any data services. There are no outages in my area and all the other phones on my family plan work fine with there data services. When I try to connect it say Network not available. I ended up having to leave the store because the said there was nothing that there was nothing else they could do for me. I then got home and call Tmobile customer care and talk to ten different people before all telling me t...
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The stores are not techs but its good you went to swap sim cards.I'm surprised out of tem people at the call center no one could help you.
My guess is your phone isn't provisioned properly. Also, I'm guessing someone at TMO checked for data outages in your area already? Ifnot then they need to do so as that also could be the issue.
Call TMO back ask to speak to a team lead and they should be able to correct the problem.
My guess is your phone isn't provisioned properly. Also, I'm guessing someone at TMO checked for data outages in your area already? Ifnot then they need to do so as that also could be the issue.
Call TMO back ask to speak to a team lead and they should be able to correct the problem.
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First things first... you need to take care of business. If your phone isn't able to do what you need it to do right now, get yourself a prepaid phone so that you can do your job.
This kind of stuff happens with phone companies. I've experienced problems on MY account that nobody else is having (customer care usually can't explain it). My girlfriend has an account, same features, and might not be having the same problems even though she's sitting right next to me. It usually works itself out but sometimes, cust care has to research it more than looking at their little issue map and escalate it, not to their sups, to the higher ups.
Keep a record of when it went out, get a credit in the end, and I'm sure that after a few more (dozen) ca...
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This kind of stuff happens with phone companies. I've experienced problems on MY account that nobody else is having (customer care usually can't explain it). My girlfriend has an account, same features, and might not be having the same problems even though she's sitting right next to me. It usually works itself out but sometimes, cust care has to research it more than looking at their little issue map and escalate it, not to their sups, to the higher ups.
Keep a record of when it went out, get a credit in the end, and I'm sure that after a few more (dozen) ca...
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My sister has tmobile in the south texas area and she has also had issues with sending pictures. When she tries to send a picture is just goes to her outbox. She called tmobile and they said it was a nationwide issue, I don't know about the rest of her data services though. Don't know if this will help any
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