got screwed on a phone upgrade, I think...help me out reps
Ok, about a year ago I renewed my contract (2yr) and upgraded to a Nokia 6103.
Noticed after a few days that the reception audio was "choppy" a lot. Finally traced it to the car I was driving. In other words, the phone works fine in other cars, and other phones work fine in this car. Apparently the 6103 is suseptable to interference that my car is putting out.
23 days after renewing my contract I contacted T-Mobile. They told me since it was past 14 days (I'm in Calif.), that I can't return the phone for something different. I specifically told them I'll keep the contract, just want a different phone. They refused. Went through the process of having them send me three replacements, all of which had the same problem. Then they offered m...
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Noticed after a few days that the reception audio was "choppy" a lot. Finally traced it to the car I was driving. In other words, the phone works fine in other cars, and other phones work fine in this car. Apparently the 6103 is suseptable to interference that my car is putting out.
23 days after renewing my contract I contacted T-Mobile. They told me since it was past 14 days (I'm in Calif.), that I can't return the phone for something different. I specifically told them I'll keep the contract, just want a different phone. They refused. Went through the process of having them send me three replacements, all of which had the same problem. Then they offered m...
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That policy has been around for at least 2 years. But the 30 day policy to return a phone only applies when you purchase the phone outright, and do not extend the contract. When you upgrade, the return period is only 30 days. However, I believe it is state law in California that return periods be 30 days for phone and contract. So you should have been able to return the phone had you purchased it at a T-Mobile corporate location in California.
But chances are that if it happened over a year ago, you're not realy going to be able to have anything done about it. But I'm not in California, so I don't know the details about the laws there.
But chances are that if it happened over a year ago, you're not realy going to be able to have anything done about it. But I'm not in California, so I don't know the details about the laws there.
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The CA laws were put on the books about 2yrs ago. Previous to that there was no CA law. Previous to the law, T-Mobile allowed 30 days. After the law, which made it a mandatory 14 day minimum, T-Mobile went to 14 days! Thanks politicians!
In your post, is there a typo?
You stated "When you upgrade, the return period is only 30 days."
Did you mean 14 days?
David
In your post, is there a typo?
You stated "When you upgrade, the return period is only 30 days."
Did you mean 14 days?
David
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T-mobile still enforces a 30 day return/exchange/cancel policy for new activations as well as extending your contract for an upgrade in California, regardless if you paid full invoice or not, as per the California Bill of Rights. California is the only exception to the normal 14 day policy.
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Well, talked to T-Mobile last night about this. Their response was that it's been a year so they can't do anything about it. Told them it doesn't matter how long it's been, if they "lied" to me (rep didn't realize I was in CA), and I just found out about it, tough for them!
Guy said he'd have a supervisor call me back.
Next day, no call back of course. Called in again, got the same response, it's been a year, asked to talk to a supervisor. He was real tough...wouldn't give in, almost hung up on me cause I raised my voice and I wouldn't give in either (I wasn't swearing, yelling or making personal attacks). He kept me on the phone and didn't hang up on me when I told him company policy doesn't allow him to hang up on me and that I remin...
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Guy said he'd have a supervisor call me back.
Next day, no call back of course. Called in again, got the same response, it's been a year, asked to talk to a supervisor. He was real tough...wouldn't give in, almost hung up on me cause I raised my voice and I wouldn't give in either (I wasn't swearing, yelling or making personal attacks). He kept me on the phone and didn't hang up on me when I told him company policy doesn't allow him to hang up on me and that I remin...
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When I bought a new phone & a new plan (totally new customer) -- the sales guy crossed out the wording about 14 days on the paperwork and said that since I'm in CA, I had 30 days to cancel the plan or return the phone.
(of course after the 30 days were up ... THEN they told me I couldn't get the rebate they promised me....) ☹️
(of course after the 30 days were up ... THEN they told me I couldn't get the rebate they promised me....) ☹️
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Yes, you're right. When you upgrade, the return period is only 14 days. Sorry for confusion.
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