Monthly recurring charge.

I'm guessing the reason that you're not very busy is that good customers can't get what they perceive to be a decent deal on a new phone. *shrugs* The phone that I want, T-Mobile sells for $200. I can get the upgraded model of that phone at Cingular for less than $100.

Oh well, I guess I'm just ranting a little... ignore me.

gotcha. our phones are bit more expensive but we only sign on year contracts. Cingular has two years to make that money back from you. and trust me they will.

Are you talking about the Nokia 6800/6820? If you are out of contract you have more options than just upgrading online. Most dealers would give you a much better deal on that phone than the website. If it were me, I would actually be giving that phone free after $50 rebate on a new activation, since it is the very end of a very slow month. I would still make a deal for a renewal... maybe about $100 with the rebate on top of that. Even if that isn't the phone you were referring to, I'm sure you can get a better deal if you shop around. You may actually get the T-Mobile corporate store salesperson to cut you a deal that is better than the online price too. Like I said, it is the end of a slow month, and that is the best time to be shopp...
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yeah its not "customer service" if i cant get a $400 phone for free w/ my MRC of $39.99 🤣

Good luck accomplishing this task with any provider. No one is going to give a $400 phone away for free. Are you kidding me??!!

I hope your smiley means you are kidding.