Couldn't say it better.

my fav TMS lie is "no sir you dont have 5 phones on your account we only gave you one remember but you do have 5 numbers"

I admit with the utmost apprehension that I actually worked for them once. It was quite possibly the worst employment experience I've ever had. When a customer came in for an upgrade the managers wanted us to add lines on to a customer's account to get the activation numbers up and tell the customer they were eligible for the discount if they got a new number.

Oh and then there were the times that they had us undercut the promotional pricing to push the sale, then afterwards asked us to pull money out of our pockets to make up for the difference in the undercut price.

digitmasher said:
Oh and then there were the times that they had us undercut the promotional pricing to push the sale, then afterwards asked us to pull money out of our pockets to make up for the difference in the undercut price.

My reply would have been "sorry I don't beleive in Unicorns" an utter nonsense reply to an utter nonsense request

I was fired on account of my failure to comply with this company practice.

hmmm I smell a lawsuit or gunpowder.... they both smell the same to me..

Oh how I wanted to file suit against them so badly. The funny thing is the managers and reps they held in such high regard were also the ones doing the shadiest deals. I guess they thought they had beaten me when they fired me, yet I went to work for a corporate company with better pay and benefits. Meanwhile everyone that was left became fed up and quit, was fired, or continued to convince themselves they were working for a great company.

Is it any surprise why TMS has such a god awful employment churn?

Hey digit what market are you in?

They use to sell both tmo and cing. about 18 months ago until cingular droped them for false accounts and lines added to customers accounts. when they cancel the lines TMS would charge the fee of 200 + even if cingular waived the etf. i use to work for a 3rd party and the things they did make me sick, now i understand why corp stores don't like 3rd party vendors. Companys like them make all 3rd party companys look bad

I was in the BaWa market at the time.

Oh, how I loved (and by loved I really mean hated) those secondary contracts. I remember the directors for TMS were not even being able to wait until the contract with Cingular was complete. They wanted to do away with selling Cingular and their story was because the compensation wasn't nearly as much as it was with T-Mo. However my presumption was they realized it was much more difficult to perform fraudulent actions on those accounts than it was with T-Mo.

One of my good friends works for T-Mobile corporate and every time I speak to him he always has a story about how someone came into his store complaining about unauthorized changes made on their account that were done by TMS. I love how their solution was to send the customers to corp...
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I worked for TMS in the Baltimore D.C. market they recruited me from another dealer. One time a Regional and a store manager in my area got caught selling returned phones on e-bay.The manager took the fall of course.Another time a customer came in a spanish guy had his brothers social security #and drivers license and his brother was in Elsalvador my manager ran his brothers credit and activated 5 lines .Now thats one shady company.

Yeah, I worked for TMS too. Even when I worked there we called it "The Shady Solution." I quit when I found out that the "new" phones we were selling were often refurbs. I found several with scratches, etc. and even found two with the previous owner's phonebook still in it. This was way back when it was Voice Stream and AT&T. We sold the sh*t out of the Panasonic Versio (aka. worst phone ever). There's a reason Panasonic does'nt make phones anymore. Anyway's, to answer the OP's question, yes, be scared especially if you work for a T-Mobile dealer (cuz they will ruin your reputation) or a T-Mobile corporate store (cuz get used to fixing their cluster f*cks all day).

Lol I remember the cheesy lines I used to use when hawking the customers as they walked by the kiosk.

"Greeting" was the worst part because in my mind I felt if the people passing by didn't approach the kiosk under their own free will we had no business speaking to them.

I would always ask the people which provider they had and here were some of my more common responses

Sprint: "Does that mean you sprint for the hills whenever you see the bills?"

Cingular: "you must be the only 'cingular' person staying with them after the awful merge"

Nextel; "Don't you mean no-tell, as in there is no telling when you'll get service"

Virgin mobile "You don't want to be a virgin *all* your life, do you?"

Verizon: "Their name sounds a lo...
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🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣 🤣

WOW! Those are awful. We never got that creative. We did make color photo copies $20 bills and put them in the rate plan brochures with the bill sticking out, we held them out while "greeting" customers, that certainly got people to stop. 🤣

My sense of humor, or lack there of, was got me through the day at that hell hole.

shhh... i hear they've been teaching the TMS reps to read...

ROFL this is classic reading!!!!! good to know that TMS is horrible EVERYWHERE. Kinda makes me wanna post a thread in the Cingy Forums about E-Dub (digitmasher is the only one that understands that, so for those that are curious, check out the cingular forums)

my brother works for tms and i hear the stories all day about the lures and lies told. i myself work tech for sprint(say what you will). bottom line is TMS is a terrible corp. the meetings and such they have their employees drive hours for are trash seminars. its pretty sad, and they rape them in wages. except the uppers who milk it.

they went from 12 people working at one time to 1.2 people working

The TMS by me does not have any of the new phones T-Mo released. Oddly enough, when they have a problem with their phone/account, they come to a direct store. We basically just laugh at them and ask if we can add 9 lines to their account in order to receive the discount on the new handset.

But when they do come in, they want to see the Rizr, 5300, Krzr, etc. because they don't have them in their stores. So hopefully T-Mo corporate is finally learning about them...

One word springs to mind.

JUSTICE

Sorry to tell you but Cingular dropped TMS before there contract was up because of the shady thing TMS is doing. Lets look at this fact in my market allow 5 reps from TMS where arrested for fraud with act. lines on accounts. When they did it, the customer called either Tmo of Cingular and there CS told them to file charges and they did. I worked at a corp. vzw store in a mall for about a month when i was helping out and saw on 3 different occasions the police walk in and arrest the rep put them in handcuffs and walk them out the mall. All the customers who where there left the kiosk. Tmo loves TMS but there losing money with there false acts. and customer service. Hate to tell you buddy but there is a reason TMS went from selling Sprint,cing...
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I damn near cried the day Cingy came in to remove all of their collateral, I figured one or the other broke the contract. TMS claimed it was because Cingular's compensation wasn't anywhere near what T-Mo was paying out, but as you said moemoe it was because Cingular caught on to the fraudulent activities.

I hate the dealers, the company, the name...HATE is a strong word and that is why im using it...i used to work indirect for tmobile and i never heard about them, yet now i work for corporate t-mobile and i cant stand them...they are just modern day hustlers...all of them get in trouble but they just move them to another location that they have, or create a new company name and have the same dealers, i wish tmobile would just put their foot down and quit being shuch a panzy