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Help!! Cops called because TMobile corporate store refused refund of $50 activation fee

BerMM

Feb 16, 2007, 2:04 AM
Is this common? Do I have any recourse?

One week ago I paid full retail for a Nokia 6133. I assumed that if I did that and bought a $100 prepaid card I would have service. I was informed that I had to purchase a $50 prepaid kit to activate service and that it would delay my need to buy the $100 card because it included 150 minutes. I was also told (verbal is binding in my state) by the sales rep that I would have 3 bars of service at home. So I bought the kit along with the phone.

I had the phone for a week, and watched as it constantly went in and out of coverage, never getting more than a single bar. I only used it to troubleshoot the issue.

At the end of the week I decided to return it to the corporate store where I had bought it...
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Sherryphone

Feb 16, 2007, 3:37 AM
Interesting, looking forward to the responses and an update.
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tucson_tmo

Feb 16, 2007, 12:06 PM
The answer is quite simply- no. You are not entitled to any portion of the refund on the airtime kit they are prepaid airtime mintues which the receipt clearly says no refund on any used portion of the minutes. I have heard stories of managers refunding the whole kit, but just to get the customer out of the store. Prepaid customers DO NOT get all of the benefits of being a post paid customer, you wanted a phone without a contract, now suffer the consequences. thats my two cents on it, we have post paid for a reason. At least your not at my store! (Just my two cents....) Very Happy
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Robert S.

Mar 2, 2007, 1:37 AM
Here here! I cant say that enough either, if you get a hybrid plan from another carrier or if you get a prepaid plan no one owes you nothing, dealers save the kisses and hugs for the contract players, sorry for the sad truth
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StacyTMobz

Oct 9, 2007, 5:21 PM
WOW! Unfortunately, the actions of retailers that deal with prepaid phones for T-mobile cannot accurately reflect the customer service standards that T-mobile actually abides by. These people are not at ALL associated with the company, they simply sell the product. When you buy those prepaid kits at Walmart or other big stores, you're really taken a chance. I'd advised that you call customer service for information about prepaid service thru T-mobile. I'm very sorry this happened to you. You probably will never get the refund or even a second glace from claims court - sorry. Please don't get the wrong impression of T-mobile
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brimanp

Oct 9, 2007, 11:35 PM
wow the west was fun
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moe777

Feb 18, 2007, 12:27 PM
Call a different corp. store in the area and find out who the market manager is.(usually they are in charge of a few stores in a area) Then request a meeting with him/her and if that does not help call the market supervisor's boss. - The angle you want to push is not the refund but the Loser Store manager was being a a@@hole especially when you were calm and collected. If i was you, i would get the store manager fired for threatening to call the police..Believe me T-Mobile will fire this idiot if you push that angle that he was therening you and you may even get a full refund out of this.

Some Managers and Corp. employees think they own the store...WRONG... They can get fired in a sec and out on their a@@ before they know it.

I hope ot...
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averagewhiteboy

Feb 20, 2007, 12:48 PM
I can't stand people with your attitude. The customer is always right only when the custmoer is being reasonable. Non-refundable is non-refundable. Sad but true. Trying to get employees fired because you don't agree with them is not being right, or "King" as you so eloquently put it. When are we as consumers and as Americans in general going to open our eyes and realize that people are just trying to do the best they can, and stop walking around with this self-righteous attitude that everyone else in the world owes them something? I'm sick and tired of people treating me like an idiot becuse they think that they deserve something for free. Why would you deserve something special that nobody else that comes into my store would get? Gu...
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moe777

Feb 20, 2007, 11:09 PM
Please read my post. I said nothing about getting somebody fired because they did not agree with me. If somebody told me to they were going to call the police on me, then they better do that or its on. This customer was not being rude or acting a fool. There is no reason to call the police. If the manager had half a brain, he could have defused the situation in about two mins. Ask any good manager. Especailly if the customer is calm. I believe that the manager completely lost it. If you want to surround yourself with incompetence, sure go ahead. T-Mobile as a company is better off firing this idiot and hiring someone more mature, especially in management.
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LilShorty

Feb 20, 2007, 11:15 PM
You don't think that someone refusing to allow the RSR help another customer is not disruptive for business?
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PhoneHero

Feb 24, 2007, 6:55 PM
You ever heard of a customer lieing?

Even if they were calm, if she won't budge, scare other customers off for an unreasonable demand DESPITE someone trying to help her, i'd call security or the police to get here out of there.
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wirelessrobot

Sep 21, 2007, 10:40 AM
use the leftover time up then return the phone. you get your moneys worth and policy is not an issue since prepaid monies are non-refundable.
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wombough

Sep 21, 2007, 10:42 AM
you brought a 7 month old thread back to say that? Its a little late!
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lancekalzas

Sep 21, 2007, 11:15 AM
Actually it was "chainmail311" who brought this dead thread back. Here's the link. I guess people have nothing better to do than search through old postings.

http://www.phonescoop.com/carriers/forum.php?fm=m&ff ... »
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Starr06

Feb 16, 2007, 11:44 AM
Do I have any chance of getting a proper refund other than small claims court?

--No because prepaid airtime is non refundable, it does not matter how much of it you actually used.

Must I go so far out of my way to another corporate store to get *any* refund?

--You can get a refund on the phone but not the prepaid airtime which is included in the activation kit.

Can they legally kick me out like that?

--There's 3 sides to every story. Yours, hers and the truth. But we (retail store managers) can ask anyone to leave if they feel the business environment is being disrupted.

Besides this, how can I legally protest how I've been treated? (Picketing from the public sidewalk 15 feet from the store entrance comes to mind)

--Wri...
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wfine81

Feb 16, 2007, 12:17 PM
Starr06 said:
Do I have any chance of getting a proper refund other than small claims court?

--No because prepaid airtime is non refundable, it does not matter how much of it you actually used.

Must I go so far out of my way to another corporate store to get *any* refund?

--You can get a refund on the phone but not the prepaid airtime which is included in the activation kit.

Can they legally kick me out like that?

--There's 3 sides to every story. Yours, hers and the truth. But we (retail store managers) can ask anyone to leave if they feel the business environment is being disrupted.

Besides this, how can I legally protest how I've been treated? (Picketing from the public sidewalk 15 feet from the stor
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crxtreme89

Feb 16, 2007, 1:27 PM
Yes, I would like to hear the Managers side of the story. I'm not calling you a liar, however I find it hard to believe that a Store Manager would threaten to call the police if you had not disrupted business in the store by either yelling, cussing, or belittling the Manager in charge.

I personally would not threaten to call the police if the customer was just calm and together. I don't know why any store manager would do such a thing.

Oh and, prepaid airtime is non-refundable regardless of usage. This policy can be tossed to the side under certain circumstances just as any policy can. But don't expect anyone to do you a favor as most Store Managers I know withhold the policies set forth by their companies very strongly.
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Hayate

Feb 20, 2007, 8:15 PM
Even if a customer is being calm and not yelling or swearing, if they refuse to accept the answer that's being given, and even refuse to move out of the way for an employee to help the next person in line, then they are fully justified in calling the cops. I've had to do that as a manager before when a customer refused to accept the policy and refused to leave. It was a disruption to our business and she was escorted out by force in front of her kid because she was being unreasonable and stupid.
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PhoneHero

Feb 20, 2007, 8:45 PM
Same here, i had a customer that didn't accept that fact that we don't do cash refund (besides, her amount was more than what i carry in our register) she wouldn't move out of the way, she kept interrupting while i was talking to another customer, so i called mall security on her, and i told her if she said anything thing else i'd call the cops instead.
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Hayate

Feb 20, 2007, 8:47 PM
The lady in my situation was being crazy. The store was packed, it was a Sunday afternoon, I had a line of 10 people in my tiny store waiting to purchase things from my one working register. She gets to the counter, has a wallet full of like 10 credit cards, and had bags of unrolled pennies and nickels that she wanted to pay with to "teach her son a lesson about money". I told her the lesson he's going to learn is that he can't spend money in that form. I told her I could accept another form of payment or hold the game for her, but the change at least needed to be rolled.

She wouldn't move, everyone behind her was getting angry with her, so I finally just started helping people around her. She persisted so I called the cops. They es...
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moe777

Feb 20, 2007, 11:12 PM
And if you said that to me, i would have waited for you outside and broken your fingers. so next time you want to act a fool, you would remember you are just a cashier.
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LilShorty

Feb 20, 2007, 11:22 PM
moe777 said:
And if you said that to me, i would have waited for you outside and broken your fingers. so next time you want to act a fool, you would remember you are just a cashier.


Just a cashier? With an attitude like that, I would fully expect you to get horrible service, and you would absolutely deserve it. Cashiers are doing their job, just like doctors, firefighters, and paramedics. It is just as necessary, though not life or death, or they wouldn't be around. And if you tried to break MY fingers (I'm not an RSR, but they have all the same rights as anyone else), you can fully expect that the cops would ABSOLUTELY BE CALLED. Do you think you're in the mob or something? Breaking fingers. Please!...
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moe777

Feb 22, 2007, 10:55 AM
ha ha...you are the one to speak.
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TheTmobileGuy

Sep 23, 2007, 4:54 PM
And if you said that to me, i would have waited for you outside and broken your fingers. so next time you want to act a fool, you would remember you are just a cashier.



This particular cashier made 80K last year, has full benefits and receives tuition assistance for law school. LOL.
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BananaORiley

Oct 14, 2007, 11:48 PM
Amen.
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crxtreme89

Feb 22, 2007, 7:00 PM
moe777 said:
And if you said that to me, i would have waited for you outside and broken your fingers. so next time you want to act a fool, you would remember you are just a cashier.


moe777 I would invite you to try to break my fingers. I've seen some pretty tough "cashiers" in my time. And what does being a cashier have to do with the situation of you wanting to break some fingers? Would you be less reluctant to break a doctor's fingers? How about someone else in your great profession that you are so proud of? Please fill us in on what you do for a living that makes you a God of finger breaking.

Jackass Surprised
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moe777

Feb 23, 2007, 2:57 PM
Thanks for signing your name at the bottom of your post.

moe777
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PhoneHero

Feb 24, 2007, 6:57 PM
Sounds like the behavior of a bratty thug.

People like you need to go to jail.
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moe777

Feb 27, 2007, 9:51 PM
and people like you shold work in a job where you have no contact with anybody else
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chainmail311

Sep 19, 2007, 7:21 PM
another hateful post from the guy with no privates.
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lancekalzas

Sep 20, 2007, 6:07 AM
This thread is 7 MONTHS OLD. Why would you bring it back?
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chainmail311

Sep 21, 2007, 6:58 PM
spite.
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lancekalzas

Sep 22, 2007, 3:23 PM
Oh, I'm sorry. I thought it was pure stupidity. My mistake.
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chainmail311

Sep 25, 2007, 5:09 PM
Nope. I'm leaving all of the stupid and innane message posts officialy YOUR duty, and you're fulfilling your role. Thank you.
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lancekalzas

Sep 26, 2007, 6:09 AM
Right. Sure. And I'm the one resurrecting 7 month old, DEAD threads to take up space where the CURRENT topics are. THAT is stupidity and the fact that you don't realize it shows even more how much of a moron you are. Cheers.
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chainmail311

Sep 29, 2007, 10:54 AM
aw, did i hurt the little baby? is your time really that valuable, that i'm taking up space with a current topic? sod off.
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lancekalzas

Sep 29, 2007, 2:26 PM
Please explain how this is a current topic. It took place in February. Of course this didn't "hurt" but as I stated before, this is a public forum. Yes, you do have the right to resurrect this non-current, dead topic however, please explain how that's considerate of people who do want to read the CURRENT topics.
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chainmail311

Sep 29, 2007, 2:45 PM
you're in full control of what you read and don't read. I'm not stopping you. You can also unsubscribe from the fourm. There's endless possibilites. Or, you could do what I do, and not care about other people's business.
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BananaORiley

Oct 14, 2007, 11:46 PM
Probably the best answer in regards to "calm" yet stubborn people. Accept the answers you are given and move on, its the best you can do in this corporate world.
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littlefuzzbear

Feb 16, 2007, 5:07 PM
You knew what the terms of the agreement were and despite that you want them to make a special exception for you just because you didn't bother to read the terms and conditions of service. I'm sorry you don't get the quality of service at your home, but that's the risk you take.
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Sherryphone

Feb 17, 2007, 4:51 PM
People keep responding saying prepaid time is non-refundable.


The $50 charge was listed as "$50 T-Mobile To Go Activation Serial # xxxxxxxx".



I was informed that I had to purchase a $50 prepaid kit to activate service and that it would delay my need to buy the $100 card because it included 150 minutes.


In this case is bundling minutes with the activation charge just and underhanded way of keeping the money regardless?
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fourtwentyand1

Feb 17, 2007, 5:49 PM
should have expected it froma cell phone company
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rayen321

Feb 19, 2007, 10:43 AM
One thing does stand out, it seems like the rep saved you $50 bucks. If you had purchased the $100 card you would have been out that much more money. That being said if the rep did not say that it was non-refundable in the begining that is poor form.

And it is not a underhanded way of keeping the money. People always come in and purchase prepay, use the minutes, and then try and get their money back.

People suck, unfortunately things like this occur because of dishonest people.
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averagewhiteboy

Feb 20, 2007, 12:58 PM
"After consulting the manager I was told I would only be refunded $20 for the kit, and that the remaining $30 was for prepaid airtime that was non refundable"

No, becase they offered to refund the rest, just not the "non-refundable" airtime.
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Hayate

Feb 20, 2007, 8:16 PM
At our store (not T-Mobile), we charge an activation fee which is not refundable either. It doesn't matter if we bundle it or not, the only thing people get a refund on when returning prepaid phones is the phone itself.
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Crapbag

Feb 20, 2007, 10:16 PM
Sure but your not selling it as a PIB. If it were a Prepaid In Box then you would have the option to do a full refund, being the ten dollars of time included is complimentary. If he bought a Kit similar to a PIB then a full refund would be in order.
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not2brite

Feb 17, 2007, 5:35 PM
BerMM said:
I assumed



There in lies the problem...
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lancekalzas

Feb 18, 2007, 12:49 AM
No doubt. lol.
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Sherryphone

Feb 18, 2007, 12:48 PM

The $50 charge was listed as "$50 T-Mobile To Go Activation Serial # xxxxxxxx"


Yes, how foolish of him to assume an activation charge to be just an activation charge.

http://www.phonescoop.com/carriers/forum.php?fm=m&ff ... »
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rayen321

Feb 19, 2007, 10:45 AM
And then below that it says all prepay airtime and act fees nonrefundable.
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Tmoman

Feb 19, 2007, 3:32 PM
What state are you in? You would legally be entitled to a minimum 14 day return on the actual device (which if you paid FULL retail rate for, even on prepaid, is way too much!) in the great state of CA you would have 30 days to return to handset! You could file small claims if they refuse to return the device for a full refund within the proper time period!

If it was an authorized dealer, (Don't we worn you people every day about how sh@ty the indirect business is? but you never listen.) My opinion, you got what was coming to you for not going to a corp. store, however I cant say that seriously because I don't know if you didn't have that option, etc! Your option would yes, contact corp. t-mobile and complain.

And lastly, as an employe...
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Hayate

Feb 20, 2007, 8:22 PM
He actually did go to a corp store. People like you that act like corp is so much better than indirect are ridiculous. Indirect and corporate are only as good as the people that work at the specific location you go to. You'll get just as many idiots, a-holes, and scammers at a corporate location as you will at an indirect.
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EnterTheWu78

Mar 2, 2007, 11:15 AM
and pretty much all indirect are scum. You guys aren't even trained. Just programed to get activations at ANY cost.
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wfine81

Oct 22, 2007, 8:51 PM
Wow, thats harsh,

Being a VZW indirect, we have extensive, VZW training, not just what the Indirect locations teach, but actual Verizon training from Verizon reps and account managers, like actual classes.

I would assume T Mob would be the same, could be wrong though.
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BananaORiley

Oct 14, 2007, 11:54 PM
I agree. But 3 out of 4 indirect in our area are horrible which we feel the fallout from at least every other day. And then the 1 is an amazing indirect, hires great workers...enough said.

But yes a store is only as good as it workers is a great point.
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PhoneHero

Feb 20, 2007, 8:54 PM
Okay Mr. Corpy, he claimed he DID go to a corp store, where you claimed is poor practice, you should know that the trail period is for POST PAID CONTRACTS, pre-paid does not have a trail period because there is no penalty for cancelling. That 30 policy is for returns on phones, which clearly states that kits and prepaid cards are non-refundable because she used it.

If you prefer to have a irrate customer who felt like she was special disturb your business, not listen to a word you say and not call the cops, thats your "business practice"

Doesn't know the return policy, posting this without reading the whole thing, and saying "So don't try to pull innocent with us, we see it all day, unless the guy running that store is a c@c& sucker! I...
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Tmoman

Feb 21, 2007, 12:10 AM
Am i the only one that pays attention to the fact he clearly stated he went to an AUTHORIZED dealer? It is for creatins such as the two of you why the cellular service has such a bad name to it!!! CORP. 4 Life!
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WM6user

Sep 23, 2007, 11:42 PM
I have a Go phone, as well as a T-mobile account. At&t treats us pre-paid folks just as your title says. If it weren't for the fact that my folks-to-be, and mobile to mobile, even through pre-paid, then I wouldn't have at&t.
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wombough

Sep 24, 2007, 12:11 AM
wow we are grading humanity on what type of phone service you have. Wow what have we become???
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BerMM

Feb 18, 2007, 4:13 AM
Ok everyone,

Thanks for your replies. I'd like to merge this onto http://www.howardforums.com/showthread.php?t= 1110234 . I know it is curently closed, but I have requested it be reopened monday evening (pacific time) when I will be returning from vacation. If it is still closed at that point I will post more here.

Thanks again,
Dan
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satch of the moe

Feb 18, 2007, 9:46 AM
hmm the problem would to prove it was for troubleshooting for the calls. even then with ts the messages usually say don't call from the phone. so hope it works for you but can't really say what might happen with the airtime. you will probably only get the phone credit. so I would photo copy pix of my as@ and anonymously sent it to the store and write on it kiss my as@.
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a99tandem

Feb 18, 2007, 10:57 PM
"I was also told (verbal is binding in my state) by the sales rep that I would have 3 bars of service at home."

Your state is dumb. Verbal binding agreements never hold up in court.

Point is- coverage is not as predictable as picture on a map. All of the TMO brochures indicate that as well. There are numerous things that affect reception. -- Buildings, trees, bad electrical wiring... for all you know, your house could be a giant faraday cage and that why your signal sucks. Unfortunately you have little recourse. the return policies are looked over by legal professionals and are cut and dry. Once a prepaid activation code is used, it is nonrefundable. When it comes to wireless there is no "try before you buy" unless you borrow so...
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sweetsoprano

Feb 19, 2007, 11:19 AM
BerMM said:
Is this common? Do I have any recourse?

After consulting the manager I was told I would only be refunded $20 for the kit, and that the remaining $30 was for prepaid airtime that was non refundable. I explained that I had only used roughly 10 minutes of airtime, all for troubleshooting my network coverage issue.

Doesn't matter what you used the airtime for...prepaid is and always shall be non-refundable. Rolling Eyes By offering to refund you $20, he was doing you a favor. You should have taken it and shut up.

The $50 charge was listed as "$50 T-Mobile To Go Activation Serial # xxxxxxxx". She continued insisting that I tell her whether I wanted the improper refund or none at all. I
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CAD 5000

Feb 19, 2007, 11:43 AM
Prepaid customers are gay because of situations like this. I have never ever seen a return on minutes (and rarely a return on an open phone). To the orginal poster, You will end up wasiting a lot of time and money on the fact that you failed to read you reciept instead of the word of an associate that doesn't make more than 2 or three dollars off off your total sale. You would be better off selling the phone and the number and the minutes on craigslist. The moral of the story is simple, if you had issues with your service area, all you had to do is ask tmobile to look up your address in their coverage map information and that would have more than answered your questions but you didn't so you now lost out. sorry. Eh?
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captainplooky

Feb 19, 2007, 3:42 PM
Cad 5000
...all you had to do is ask tmobile to look up your address in their coverage map information and that would have more than answered your questions but you didn't so you now lost out. sorry.


Bermm
I was also told (verbal is binding in my state) by the sales rep that I would have 3 bars of service at home. So I bought the kit along with the phone.


Either the rep did look it up, or lied?
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CAD 5000

Feb 20, 2007, 2:04 AM
The rep did what he gets paid to do. Hyped up his service as being the best in the world and assumed that it would work. I think that word being a binding contract crap won't matter thought, because at the as long as it is written down on paper, his word could be worthless, because he provided the truth.
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wfine81

Feb 20, 2007, 5:34 PM
Laughing Laughing Laughing

Everybody knows that prepaid customers aren't real people. Laughing

They always come into the store smelling like BO, cigarettes, and beer, then track their crete dust all over the carpet from the bottom of their shoes. Then after you leave you have to spray airfreshner around to get their smell out. Laughing
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wfine81

Feb 20, 2007, 5:35 PM
*concrete dust
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crxtreme89

Feb 22, 2007, 7:03 PM
Remind me to never send an 80 year old woman smelling of apple pie and gingerbread to your store to pick up an easy pay. Razz
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PhoneHero

Feb 20, 2007, 8:31 PM
Ugh, no, and here's why:

1) your phone is pre-paid so you don't have a trail period to refund service.

2) Return policy in almost EVERY carrier store states that once you use the code on the pre-paid card it is non-refundable, even if you used a minute.

3) If you read the fine print, results may VARY on your signal, the map will show street coverage, but things like trees/buildings/etc will interfier, so you may or may not get the full bars the map shows you.

4) Most states give businesses the right to refuse service and call the police for any disturbance of peace (even if you raised your voice or not). They have every right to call the police, especially sinced your actions caused them another customer.

5) You have no chanc...
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Derek0550

Feb 20, 2007, 9:06 PM
24. Additional Terms for Prepaid Customers. You are responsible for prepaying all charges for using the Service. The airtime balance in your prepaid account is reduced by the charges attributable to your use of the Service. Service lasts as long as the earlier of a) the time period on a prepaid card or coupon or b) when the airtime balance goes to zero, then Service will be interrupted. You may continue to use Service by purchasing additional prepaid Service. If your account expires, you may lose your Number. You will not receive a monthly bill or activity record. Prepaid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for unused airtime balances,
lost or stolen prepa...
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Derek0550

Feb 20, 2007, 9:22 PM
also to add on to my last post. as soon as you activate, you AUTOMATTICLY agree to all terms and condtions. (if you dont have a copy you can view on tmobile.com) Cool just to rub it in as it i hasnt already... Twisted Evil
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Crapbag

Feb 20, 2007, 10:21 PM
It depends on whether your Kit had a complimentary 150 minutes or if they sold you the time through the store. Cingular for instance offers a PIB kit for prepaid. It includes a complimentary $10 to get you started. If you were to purchase the PIB kit then you would be entitled to a full refund. Its all in the packaging. Generally prepaid time is non-refundable. The question here would be is it complimentary or was it purchased? Thank goodness you didn't purchase the $100!
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anarchy

Feb 21, 2007, 11:29 AM
Go to a VZW store and purchase your prepaid phone. You have 15 days to try the service. And our policy changed about 6 months ago...if your not happy we will refund the phone (which you dont pay retail for in the first place) the act fee and the prepaid time.
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V-Town

Feb 21, 2007, 8:34 PM
T-Mobiles regular prepaid kits are the same. However, if a customer chooses to get a different non-kit phone, T-mobile sells it out at a 1 year price with the 50 dollar prepaid activation kit. That is why it wasnt refunded, if it was a prepaid kit everything wouldve been refunded.
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StacyTMobz

Oct 10, 2007, 4:20 PM
Definately don't go to VZW - not that impressive (to say the least). T-mobile is a GREAT service provider. We are very dedicated to our customers and strive to meet the very highest standards in the wireless industry. Our customer service reps are amongst the best - offered World Class Customer Service to all of our customers. If you are having problems I'd definately suggest you call Customer Care and express your concern. We are always working things out with our customers to ensure they stick together w/ T-Mobile and enjoy their stay with our company. Smile Very Happy
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ArchAngel028

Oct 11, 2007, 12:44 AM
Chessy but true stacy Laughing Laughing Laughing
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GrandHustle413

Oct 14, 2007, 10:42 AM
If you use your phone a lot, VZW prepay is great. I have t-mobile and i broke my nokia 6133 and i didn't have insurance, so i went out and bought a Samsung t329 prepaid phone and put my chip in it. I also activated the sim card that came with it and put in another t-mobile phone. I put 25 dollars on it and a week later I was down to 6 dollars. I only used the phone twice. Never went on t-zones, never sent a txt message. They just disappeared. I also used VZW prepaid for a while and it worked great for me. I used it for the m2m after i switched to t-mobile. It just takes 99 cents out a day if u use the phone or not. IF you dont use your phone alot, go with ATT prepaid. its only like 25 cents a minute.
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katrina

Feb 23, 2007, 4:18 PM
I could be wrong here, but I think if you used even 1 minute on the phone you agreed that you would not bring T-Mobile to court and that your only recourse would be through binding arbitration.
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katrina

Feb 23, 2007, 4:53 PM
Although I have to say it would be funny seeing someone dressed in the big pink "Mr T" costume representing T-Mobile on Judge Mathis LOL
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jarethsgrrl

Feb 27, 2007, 12:12 AM
So when did this thread turn into bash the pre-payers? While I will agree that SOME of our prepay customers are not the most savory of people, they're not as horrbile some of you have made them out to be.

Doesn't T-mobile's prepaid mins return policy also include non-applied air time as well now? I thought I read that near the beginning of the holiday season on our news site.
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EnterTheWu78

Mar 2, 2007, 11:10 AM
So you understood the fact that you were getting 150 minutes, yet you try to claim that you didn't pay for any airtime? Rolling Eyes

I really hate high and mighty customers like you that try to abuse the "customer is right" retail rule.

Picket? Don't make me laugh. Laughing Go ahead and waste your time. Its not T-mobile's fault you can't read.
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TheTmobileGuy

Sep 22, 2007, 9:41 PM
I am sorry you were treated likethis at one of our corporate retail locations. A subscriber is a subscriber if you ask me. I have converted many of my regular Prepaid customers into Postpaid customers by treatingthem nicely and explaining the bnefits of a contract if it suits their needs. The manager was being reasonable I feel in asking you not to disrupt the flow of the store and you ought to have accepted his invitation to review your contract without disrupting operations to the extent you did. Unfortunately there are no refunds for airtime and the 20 he offered was a refund for the Sim Card which carries that cost the activation and airtime being the remainding 30 dollars which is stated in the Prepaid service agreement and on your orig...
(continues)
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mitchell1

Sep 23, 2007, 7:22 PM
also poster should check state and federal laws on gift cards which airtime cards are included in. in my area you can get full refund on prepaid cards. or seller can be fined quite a bit for breaking law.
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lancekalzas

Sep 26, 2007, 6:10 AM
Dude, this thread is 7 months old. Chainmail moron brought it back. It's bad enough I'm posting on it but I'm only doing so in the hopes that you'll look at the dates first going forward.
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arsimckhoi

Oct 1, 2007, 7:21 AM
okay before I even slap you across the face... am i the only one who finds it physically impossible to disclose all rules and procedures of your service and subtle nuances of a return policy or how a plan works to a new or existing customer... sorry there's too much to disclose, verbally and if you did they'd be scared $hitless over using it...
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