dropped calls with Cingular
How can Cingular claim fewer dropped calls when they don't track dropped calls? I drop calls all the time, and so do my friends in KY and OH. When I called Cingular to find out why my dropped calls don't show on the bill as dropped (and there IS a code), they told me they don't track dropped calls.
Hmmm. Is that why they say an independent research firm rated them? Did they just fail to mention to the firm that "0=dropped calls" was a result of not tracking them?
Am I the only one amazed by this?
Hmmm. Is that why they say an independent research firm rated them? Did they just fail to mention to the firm that "0=dropped calls" was a result of not tracking them?
Am I the only one amazed by this?
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I doubt they dug up Cingular bills to get these reports.
There were probably a bunch of people scattered about nationwide with all of the providers, going from destination to destination testing the limits of the service.
There were probably a bunch of people scattered about nationwide with all of the providers, going from destination to destination testing the limits of the service.
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you are right .
we do have a program that tells us if there is dropped calls if john q customer calls and says im dropping calls we can check and see if they are dropping calls and why or if just driving out of a coverage area
we do have a program that tells us if there is dropped calls if john q customer calls and says im dropping calls we can check and see if they are dropping calls and why or if just driving out of a coverage area
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BeachSlapped said:
maybe if you upgraded your the v220 you would stop dropping calls 😈 🙄
The v220 isn't a bad handset. Just basic.
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muchdrama said:BeachSlapped said:
maybe if you upgraded your the v220 you would stop dropping calls 😈 🙄
The v220 isn't a bad handset. Just basic.
😕 what that phone is horrid
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Yeah, seriously, what are you talking about.
THIS WAS JUST VOTED BY THIS FORUM AS THE WORST PHONE EVER!!!!!!!
For a reason, at that.
THIS WAS JUST VOTED BY THIS FORUM AS THE WORST PHONE EVER!!!!!!!
For a reason, at that.
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Maybe you were slapped around a bit too much, Beachslapped. I have 3 cell phones on my talk plan... a RAZR, a V551, and a V220 (or is it a V180?). I also have a V400 that I swap out SIMM cards on when one of the kid's phones aren't charged. Have dropped calls with all of them.
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Common denominator here is MOTO. Try getting away from the motorolas. If you have had little success with old ones why keep purchasing their products? Go to nokias! If in doubt read all the moto hate on this site.
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moto's suck nuff said. try a nokia 6030 or 6682 if you want the bells and whistles.
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I was about to ding ya for mentioning Nokia - but as least you didn't mention that piece of garbage 6102 or it's poor twin the 6061 - they break in half the first time you drop them - nowhere near as sturdy as a MOTO - oh yeah, Moto phones are all I carry and I am a service technician.
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All you carry are Moto's? I'm sorry, I do apologize for you having to carry around garbage.
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Your loss, I've been doing this for almost 10years and I have had few problems with the Moto's I have carried. Plus, the nice thing about Moto, repair parts are easy to get - try getting a new housing to replace the poorly designed 6102 that breaks in several places.
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congratulations on your longevity. 22 years ago I was in the Navy working in communications in the tech control side. I 've got no loss. I prefer Nokia and SE.
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Lol, seriously Kathi.
I think you just answered your own question.
And I know crapbag made it easier for you to comprehend.
I think you just answered your own question.
And I know crapbag made it easier for you to comprehend.
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KathiKY1 said:
Maybe you were slapped around a bit too much, Beachslapped.
LOL 😳
Hey! Don't mess with beachslapped! she is a nice girl. I love ****y girls!
😈
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Kathi,
The independent research firm that published results about dropped calls is called Telephia. They got their information from the engineering departments of the wireless carriers. The network engineers have access to data about their networks that are not released to the customer service side of the company.
Dropped calls come in two flavors; network induced dropped calls and handset induced dropped calls. A customer doesn't care why a call is dropped they are just annoyed that it happened. Network induced dropped calls occur for a variety of reasons. Too many people using the network, bad handoff from one cell site to another and signal strength. The most common dropped calls are from the phones themselves. A good quality phone wil...
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The independent research firm that published results about dropped calls is called Telephia. They got their information from the engineering departments of the wireless carriers. The network engineers have access to data about their networks that are not released to the customer service side of the company.
Dropped calls come in two flavors; network induced dropped calls and handset induced dropped calls. A customer doesn't care why a call is dropped they are just annoyed that it happened. Network induced dropped calls occur for a variety of reasons. Too many people using the network, bad handoff from one cell site to another and signal strength. The most common dropped calls are from the phones themselves. A good quality phone wil...
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The statement "independent research firm" is probably one of the biggest jokes.
I wonder if that research firm is owned by Cingular.
You are not the only amazed by this. The advertisement is the same as testimonials. And anyone with slightest knowledge in research would realize testimonials have the least credibility. Oooops, did I sound like a nerd? Sorry it came with the occupation 😈
I wonder if that research firm is owned by Cingular.
You are not the only amazed by this. The advertisement is the same as testimonials. And anyone with slightest knowledge in research would realize testimonials have the least credibility. Oooops, did I sound like a nerd? Sorry it came with the occupation 😈
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Start your flaming else where. My parents have five lines for cingular in ohio and one with verizon. They use cingular regularly for their regular calling. I have talked with them for hours at a time with no dropped calls or issues.
They only reason they have a verizon line is so they could get the wireless internet card through verizon as it was faster than cingular had to offer at their location.
They only reason they have a verizon line is so they could get the wireless internet card through verizon as it was faster than cingular had to offer at their location.
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The thing that irks me about this assessment is that it is ENTIRELY DEPENDANT ON THE HANDSET.
If you have a Moto you are easily 5x more likely to drop a call if you have a Nokia.
End of argument.
If you have a Moto you are easily 5x more likely to drop a call if you have a Nokia.
End of argument.
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You are the only one who thinks a billing system is the only way dropped calls can be measured.
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texaswireless said:
You are the only one who thinks a billing system is the only way dropped calls can be measured.
And you are a jerk.
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actually, the person who said we can track dropped calls is right, BUT only if the NETWORK drops the call, transmission failure, overcapacity etc... if you drive out of coverage area, that's not a dropped call. if your phone has been dropped a few many times then the phone may disconnect the call... and yes i have seen on bills where the auto dropped credit has been applied. if you go in an elevator and travel up a few floors and the call gets disconnected, that is not a dropped call, it's a lost signal... there is a difference in what most people think is a 'dropped' call... and if you are in the hills/mountains of KY then you probably go in and out service a bit, that's why there is a disclaimer about terrain...............
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i was about to mention that same thing! if u drive somewhere with no service and the call is disconnected, its not a drop call but if u have full service and call is lost, its a drop call. and i know diff phones have diff drop rates. i never EVER have a drop call on my Nokia 6131, nor did i on my 6230, 6590 and so on. i hear problems with LG and moto quite a bit from my area here in KY.
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None of your explanations apply to me. I'm sitting in my house where my husband is also talking on a V551. Suddenly, the call is dropped. I haven't moved and the person on the other end claims they rarely have trouble with their carrier.
I get fed up and call Cingular to ask how many dropped calls we have to endure before getting a refund. I'm told by Support that they have no way to go back and see when I dropped calls. I remind them that there is a code on the bill that implies someone is able to track them. Then I'm informed that while the billing code shows a code for a dropped call, Cingular doesn't actually track dropped calls and they have no way to see how many calls I've dropped.
P.S. The tower is less than a mile away and ou...
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I get fed up and call Cingular to ask how many dropped calls we have to endure before getting a refund. I'm told by Support that they have no way to go back and see when I dropped calls. I remind them that there is a code on the bill that implies someone is able to track them. Then I'm informed that while the billing code shows a code for a dropped call, Cingular doesn't actually track dropped calls and they have no way to see how many calls I've dropped.
P.S. The tower is less than a mile away and ou...
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Madisonville, KY (about 45 minutes from Evansville, IN).
Another forum told me my dropped calls were likely bad SIMMS cards, and I'm starting to think they're right. Since I can't convince support of that, I'm living with it until I can switch to Verizon.
Another forum told me my dropped calls were likely bad SIMMS cards, and I'm starting to think they're right. Since I can't convince support of that, I'm living with it until I can switch to Verizon.
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i wouldnt blame cingular for bad equipment becuase im sure thats what it is, get a new sim card and if you have had your phone less than a year do a warranty exchange.
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I have had three exchanges already. No difference. They won't do anything more.
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Call customer service and ask them to send you, or set you up with a new SIM card.
Also, since you've done so many exchanges ask them to update your IMEI. I am 100% sure we have the wrong IMEI on your account.
Also, since you've done so many exchanges ask them to update your IMEI. I am 100% sure we have the wrong IMEI on your account.
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I'll call again, but I never get anywhere with them. The strange thing is that even though I cycle my phone daily, some days I have a different voicemail setup than other times.
I know this because some days I press 7 to delete the msg, and other days I press 3. I have to listen to the instructions every time.
I know this because some days I press 7 to delete the msg, and other days I press 3. I have to listen to the instructions every time.
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I'm almost ready to send you a Nokia 6010 just to hear you stop complaining.
Because you would.
Because your phone would work, it would get service, and you wouldn't drop calls.
But no, "Motorola built the cell phones from the ground up, they are the best".
Bah.
Because you would.
Because your phone would work, it would get service, and you wouldn't drop calls.
But no, "Motorola built the cell phones from the ground up, they are the best".
Bah.
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I started my plan with a Sony Ericson (that one with the Star Wars stuff on it) and returned it within the 30 days because of bad reception.
I switched it out for a V551 then. So no, my problem isn't with Motorola. But you are a good example of the type of technical support I've been dealing with for the past year.
I switched it out for a V551 then. So no, my problem isn't with Motorola. But you are a good example of the type of technical support I've been dealing with for the past year.
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Sony Ericsson is no better than Motorola. Or at least, they weren't. They've gotten a lot better.
I GUARANTEE IF YOU HAD A NOKIA PHONE YOU WOULD NOT HAVE ISSUES.
I'M SURE ANYONE ELSE ON THIS FORUM WILL GUARANTEE IT TOO.
I GUARANTEE IF YOU HAD A NOKIA PHONE YOU WOULD NOT HAVE ISSUES.
I'M SURE ANYONE ELSE ON THIS FORUM WILL GUARANTEE IT TOO.
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mistercrinkles said:
Sony Ericsson is no better than Motorola. Or at least, they weren't. They've gotten a lot better.
I GUARANTEE IF YOU HAD A NOKIA PHONE YOU WOULD NOT HAVE ISSUES.
I'M SURE ANYONE ELSE ON THIS FORUM WILL GUARANTEE IT TOO.
Wrong! I can always tell when I am talking with someone on Cingular, hard handovers and many dropped calls, and this is in LA. Many of these people have Nokia and many have Motorola, you can tell the difference, poorer audio with Nokia, the number of dropped calls is the same with either.
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Al this is probably your first post on here.
Even if it wasn't, you clearly don't know what you're talking about.
Nokia call quality is better than Motorola.
In no way, shape, or form, would a Motorola be better.
And I guarantee, seeing it DAY IN and DAY OUT, that you are more than 5x less likely to drop a call with a Nokia than you are with a Motorola.
Even if it wasn't, you clearly don't know what you're talking about.
Nokia call quality is better than Motorola.
In no way, shape, or form, would a Motorola be better.
And I guarantee, seeing it DAY IN and DAY OUT, that you are more than 5x less likely to drop a call with a Nokia than you are with a Motorola.
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You two are the type of people who are too stupid to know they're stupid. All you want is everyone to buy into what you are preaching and everyone is branded a heretic. Every Nokia I have ever have ever owned, 6120, 6010, 3595, 1100 was a POS. Every Nokia owned by anybody I know or have ever known is a POS. The audio is horrible, the RF is average. End of argument, nuff said.
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I currently think my SE w810 has the best reception of any phone I've had, although by only a very small amount. However what you just said proves what an idiot you are. Nokia sets the standard for mobile phones in most cases, and to call them POS is stupid and idiotic. Perhaps if you crawl out from under that rock you live in, your reception will improve.
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Quote from famouse movie about technomorons that sell and use cell phones that don't have a clue.
"I see stupid people, walking around like regular people. They don't see each other. They only see what they want to see. They don't know they're stupid."
"I see stupid people, walking around like regular people. They don't see each other. They only see what they want to see. They don't know they're stupid."
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Al, seriously...
You're accusing us of preaching. When indeed, we are preaching. What I am preaching is what I see. What I see is, day in, and day out, people coming in and complaining about service. What I see is, day in, and day out, people coming in to purchase new phones.
Of all of these people, I have never ONCE seen someone with a NOKIA phone come in and complain about service. Yes, their screen may have broken. Yes, they may have dropped the phone and the microphone isn't working. But dropped calls? Not once.
So yes, I am preaching. However, I am not preaching in a practically entirely close-minded, uneducated, unprofessional manner that you are. I am preaching facts. I am preaching based ENTIRELY off of what CUSTOMERS PREACH...
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You're accusing us of preaching. When indeed, we are preaching. What I am preaching is what I see. What I see is, day in, and day out, people coming in and complaining about service. What I see is, day in, and day out, people coming in to purchase new phones.
Of all of these people, I have never ONCE seen someone with a NOKIA phone come in and complain about service. Yes, their screen may have broken. Yes, they may have dropped the phone and the microphone isn't working. But dropped calls? Not once.
So yes, I am preaching. However, I am not preaching in a practically entirely close-minded, uneducated, unprofessional manner that you are. I am preaching facts. I am preaching based ENTIRELY off of what CUSTOMERS PREACH...
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so its still "the best" phone even if it falls apart very easily? Ya it may not drop calls but if the phone is broken it's not gonna make a difference if it drops calls or not.
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Funny I live in LA too but I have never dropped a call and I have used a Razr, Rokr, V190, C139, V551, Nokia 6102i, Samsung P777 and now a Blackberry 7290
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Try driving around in the Valley away from the freeways, lots of dropped calls.
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I'm behind you on this one crinkles. I have personally had the sony s710(phone with starwars) and the v551. Both with many dropped calls. So I though what the hay, I'll buy a nokia 3220. Worked great. Then the 6230 worked great, then the 6620, worked awesome never dropped calls, the samsung p227(horrible never get a samsung.) Then the nokia 6682.
Moral of the story is that the nokias are the best phones! That is all I try to sell unless the customer wants something different. Kathy don't feel like we are being arrogant but we deal with customers complaining about the same things and we give them the same successful recomendations that we are giving you. The phone makes a huge difference. You seem to want to complain but not take our recome...
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Moral of the story is that the nokias are the best phones! That is all I try to sell unless the customer wants something different. Kathy don't feel like we are being arrogant but we deal with customers complaining about the same things and we give them the same successful recomendations that we are giving you. The phone makes a huge difference. You seem to want to complain but not take our recome...
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Sony Ericsson has been right up there alongside Nokia as far as reception and RF goes for the past two and a half years with handsets.
Unfortunately, the Sony Ericsson phone with the Star Wars content was the z500a...an SE phone with quality reception.
I'm afraid that her problem is likely with Cingular's coverage and signal in her area, as opposed to the phone she is using.
Unfortunately, the Sony Ericsson phone with the Star Wars content was the z500a...an SE phone with quality reception.
I'm afraid that her problem is likely with Cingular's coverage and signal in her area, as opposed to the phone she is using.
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the s710 had starwars content too but the z500 sounds mose plausable. I agree though all the new SE phones have been great!
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KathiKY
After going through your posts, I dont know if you're really trying to find an answer to your problem or you are just ranting/whining for the hell of it or you dont have cingular, but you are tryin to stir up the pot for your quick entertainment. I could be wrong, so dont take it personal..
The independent research company that provided the test results was TELEPHIA. How they conducted the tests and all, is information not available to public unfortunately. But looking at other carriers , Verizon who backs up their claim with their OWN internal tests and Sprint who cant back it up, but still likes to claim everything possible.. what it boils down to, is take it with an open mind.
I dont believe Cingular would be stupid enou...
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After going through your posts, I dont know if you're really trying to find an answer to your problem or you are just ranting/whining for the hell of it or you dont have cingular, but you are tryin to stir up the pot for your quick entertainment. I could be wrong, so dont take it personal..
The independent research company that provided the test results was TELEPHIA. How they conducted the tests and all, is information not available to public unfortunately. But looking at other carriers , Verizon who backs up their claim with their OWN internal tests and Sprint who cant back it up, but still likes to claim everything possible.. what it boils down to, is take it with an open mind.
I dont believe Cingular would be stupid enou...
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nyz said:...
KathiKY
After going through your posts, I dont know if you're really trying to find an answer to your problem or you are just ranting/whining for the hell of it or you dont have cingular, but you are tryin to stir up the pot for your quick entertainment. I could be wrong, so dont take it personal..
The independent research company that provided the test results was TELEPHIA. How they conducted the tests and all, is information not available to public unfortunately. But looking at other carriers , Verizon who backs up their claim with their OWN internal tests and Sprint who cant back it up, but still likes to claim everything possible.. what it boils down to, is take it with an open mind.
I dont believe
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I don't know if they CAN track the calls, but after the responses I got I asked again if dropped calls were trackable. I was told that they record how long a call was connected and base dropped calls on that (whatever that means).
Fact is, my phone will show all bars and still drop a call or say it's waiting to connect to the network.
As for you, nyz, if you think as a consumer I should not ask these questions, then YES, I guess by your standards I am stirring your pot. I'm stuck with Cingular because there is no other provider with towers in our area (and there's only one). If I had a choice, I'd jump ship.
However, I've found that by asking questions like these I have learned enough to ask some intelligent questions that resulte...
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Fact is, my phone will show all bars and still drop a call or say it's waiting to connect to the network.
As for you, nyz, if you think as a consumer I should not ask these questions, then YES, I guess by your standards I am stirring your pot. I'm stuck with Cingular because there is no other provider with towers in our area (and there's only one). If I had a choice, I'd jump ship.
However, I've found that by asking questions like these I have learned enough to ask some intelligent questions that resulte...
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do u have a 64k 3g sim? if u dont try a new sim card, i usually replace older 32k sims becuase customers complain of dropped calls and that normally fixes the problem. but motorola's im my experience have problems of dropping calls, especially if its 1+year old
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I find this entire thread hilarious IT MUST BE THE PHONE YOU ARE USING 🤣 🤣
I just wonder what you cingy fanboys would have blamed it on if she were using Nokia's Then What? I find it hard to believe that she has 4 phones total and you all believe that all 4 of them are bad phones Wow Kathy you have horrible luck with phones! I'll tell you what kathy switch to vzw and I promise you won't have this continued bad luck with phones!
I just wonder what you cingy fanboys would have blamed it on if she were using Nokia's Then What? I find it hard to believe that she has 4 phones total and you all believe that all 4 of them are bad phones Wow Kathy you have horrible luck with phones! I'll tell you what kathy switch to vzw and I promise you won't have this continued bad luck with phones!
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I must have REALLY bad luck, because I started out with a Sony Ericson... traded it in (within 30 days) for a V551, and then added my son's phones. My V551 has been replaced 3 more times.
My middle son dropped his V180 in the toilet and we temporarily replaced it with a T725, and then later with another V180 (or is it a V220 now?).
My other son joined the plan 6 months ago with a new Razr which also went swimming... we temporarily replaced it with a V400. His phone dried out and kept working (although the battery connection isn't doing well). I have to say, his reception seemed much better (no matter which phone) and he had the fewest dropped calls.
Doesn't that put us at 8 phones?
My middle son dropped his V180 in the toilet and we temporarily replaced it with a T725, and then later with another V180 (or is it a V220 now?).
My other son joined the plan 6 months ago with a new Razr which also went swimming... we temporarily replaced it with a V400. His phone dried out and kept working (although the battery connection isn't doing well). I have to say, his reception seemed much better (no matter which phone) and he had the fewest dropped calls.
Doesn't that put us at 8 phones?
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I'm curious, was the v551 replaced because you couldn't hear whom you were talking to without using speakerphone?
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No, all of my phones (Sony Ericson and V551s) were replacements to solve the problem of bad reception and constant dropped calls. Although I also had the problem of not being able to hear on the Sony Ericson. It was supposed to be new, but it sure didn't work like it was.
After the last replacement, I did get ahold of a tech person who seemed to know more than the others. He said I was connected to the wrong tower and did something that did decrease the number of dropped calls. I never figured out why that would have made a difference if I turned my phone off every day. Isn't that what determines the tower I'm connected to?
After the last replacement, I did get ahold of a tech person who seemed to know more than the others. He said I was connected to the wrong tower and did something that did decrease the number of dropped calls. I never figured out why that would have made a difference if I turned my phone off every day. Isn't that what determines the tower I'm connected to?
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Here's a thought.
You just might live in an area where Cingular service is not good. All carriers have their problem spots. Maybe you should test out a few other carriers that might work better for you. As for the Cingular claim, there isn't one. All they are doing is repeating the findings of Telephia. And that survey was based on the whole network not KY or OH if I am not mistaken. Also, if you were having the problems that you are saying, why add lines. I would have cancelled long time ago (paid the ETF if necessary). Why subject yourself and pay your hard earned money for something that's not working for you 😳
You just might live in an area where Cingular service is not good. All carriers have their problem spots. Maybe you should test out a few other carriers that might work better for you. As for the Cingular claim, there isn't one. All they are doing is repeating the findings of Telephia. And that survey was based on the whole network not KY or OH if I am not mistaken. Also, if you were having the problems that you are saying, why add lines. I would have cancelled long time ago (paid the ETF if necessary). Why subject yourself and pay your hard earned money for something that's not working for you 😳
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We started out with two lines because we use cell phones for home lines and I have teenage boys who are on the go. My husband moved to KY 3 months ahead of the rest of the family. His v551 work phone was with Cingular and he got great reception, so we thought we DID check out Cingular AND the phone. If a hospital can rely on Cingular and a v551, certainly we can.
We added another line 6 months later out of necessity. We figured we could eat the remaining 6 months if we jumped ship at the end of the initial contract. (6 months of bills is cheaper than the cancellation fee and the phone is still usable).
Anyway, a cingular rep saw my postings and has offered to help me resolve this. I've gotten further along with him in the past 3 hour...
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We added another line 6 months later out of necessity. We figured we could eat the remaining 6 months if we jumped ship at the end of the initial contract. (6 months of bills is cheaper than the cancellation fee and the phone is still usable).
Anyway, a cingular rep saw my postings and has offered to help me resolve this. I've gotten further along with him in the past 3 hour...
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Hate to be a "stickler" here, but in no way, shape, or form, is 6 months cheaper than a termination fee.
Fee = $175.
Minimum monthy plan after taxes = $48.
$48 x 6 = $288
Fee = $175.
Minimum monthy plan after taxes = $48.
$48 x 6 = $288
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You got me, Mr. Crinkles. You're absolutely right. If I prefer to throw away the phone and not use it for the remaining 6 months, I will save a whopping $113...
although I thought in KY it was $240.
although I thought in KY it was $240.
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I am terribly sorry you are having such problems and I hope it gets rectified either with Cingular, or perhaps with another carrier. One thing I did notice is that you and your family has lots of phones that go swimming. Is that due to frustration??
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lol... no, but I'm really wishing I had not cancelled that insurance plan. Those replacements are on our dime and the RAZR was only 3 months old. Thank goodness it still works (sort of).
For anyone who takes a phone swimming, there are some tricks to improve the chance that it will work again:
Don't turn it on and remove the battery as quickly as you can.
Remove the SIM card and put it in a safe place for later.
Remove any other pieces that don't require screws (like the antenna, backplate) and open the phone like you're talking on it.
Place the phone and all other pieces (except the SIM card) on a paper towel with whichever side has the most areas for water to escape and place it in direct sunlight (as long as you're not in P...
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For anyone who takes a phone swimming, there are some tricks to improve the chance that it will work again:
Don't turn it on and remove the battery as quickly as you can.
Remove the SIM card and put it in a safe place for later.
Remove any other pieces that don't require screws (like the antenna, backplate) and open the phone like you're talking on it.
Place the phone and all other pieces (except the SIM card) on a paper towel with whichever side has the most areas for water to escape and place it in direct sunlight (as long as you're not in P...
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lol I had to ask. Thankfully I havent had a phone go swimming yet. They are all afraid to go near water lol
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You can also dip them in rubbing alcohol. It cleans off any sediments and evaporates faster than water.
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Ive never had one dropped call since starting in February. im in Oklahoma City, OK
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now, if i'm wrong bigmc, tex, box, anx, anyone in rf or knowing anything about network please correct me... but, if i'm not mistaken, different phones can and will perform different based on the ground equipment used. i know in KY 850 is used most with Siemens and nokia ground equipment. i worked for a cor store in hopkinsville, ky and know for a fact that any gsm nokia phone (other than the 6061!) will out perform any phone on the market. i myself along with the other people i work with actually use nokias and other phones and go to some pretty rural areas where everything dies except nokia. motorolas have a history of poor performance in 850 markets. i had the samsung d807 for a few weeks and got a nokia 6102i and it performs better than a...
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Yay, someone else who agrees with what the rest of us have come to know as fact!
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🙂 but is the reason correct??? nokia has built a reputation on signal strength (rf performance) which is why they waited so long to release a gsm flip phone for the americas... is my theory correct or am i blowing smoke out of my...um, yea.
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No, they did not think the flip phone thing would catch on - they got caught with their pants down like when Moto did not anticipate the need/demand for TDMA phones.
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i agree. I have the Nokia 6010 and i love it. and for a no frill phone it is loaded with features. I love the little games that came with it.
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Not at all.........I drop calls in city limits.....i think it just sounds good. The claim is made by a "Leading independent research company" What is the name of that company that dones this....i personally think it just "sounds good". 🤤
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Telephia. And more recently announced, a second research company released findings that concluded Cingular had the lowest dropped call rate as well. At the moment, the name of the second company escapes me.
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RUFF1415 said:
Telephia. And more recently announced, a second research company released findings that concluded Cingular had the lowest dropped call rate as well. At the moment, the name of the second company escapes me.
The two independent research companies are Telephia and GWS.
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Tell me about it I wonder how they can make a statement "fewer dropped calls" when I'm taking the 710 freeway near the 405 interchange "BAM!" dropped call and then there's no service for about ten minutes. Thats pretty sad that I have to wait ten minutes or so for "reliable" service.
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Did anyone ready the Consumre Reports Issue on wireless? They basically lanbasted Cingular for the claim and tore them a new one for the methond of testing they used in the study.
Basically, they did 'selective testing' in certain areas and at certain times when they knew the results would be good. And even then, it only .012 percetage points away from VZW.
Basically, they did 'selective testing' in certain areas and at certain times when they knew the results would be good. And even then, it only .012 percetage points away from VZW.
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I have Verizon & a Cingular Go phone. It's definite that Verizon drops was less call than Cingular.
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it is a nice attempt to resurrect a thread that is six months old.. Bravo !
As for the testing 'they' did. 'they' didn't do any testing for the fewest dropped calls claim. It was done by a company called telephia (as we have covered numerous times already) and was based on a nationwide test by placing over 1 million calls. As I am sure you are aware, with wireless, individual user experience will vary.
All wireless companies have access to this testing information. In fact, I know Sprint and Verizon purchase results from Telephia. You can bet had the results showed something similar for someone else, they would be trumpeting a similar campaign.
As far as Consumer Reports goes and their survey of subscribers, they themselves in t...
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As for the testing 'they' did. 'they' didn't do any testing for the fewest dropped calls claim. It was done by a company called telephia (as we have covered numerous times already) and was based on a nationwide test by placing over 1 million calls. As I am sure you are aware, with wireless, individual user experience will vary.
All wireless companies have access to this testing information. In fact, I know Sprint and Verizon purchase results from Telephia. You can bet had the results showed something similar for someone else, they would be trumpeting a similar campaign.
As far as Consumer Reports goes and their survey of subscribers, they themselves in t...
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well i never have any dropped calls with cingular and i live in a rural mountain area of pennsylvania. in my opinion cingular is the best service you can get 😁
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I left Cingular this past weeekend b/c I was having at least a 1/2 dozen dropped calls a DAY (I live in Los Angeles County along the coast). After many years of this problem, I was sick of it, and since everyone I know with Sprint or Verizon never seems to complain of this problem I thought I'd try one of them.
I started w/ Sprint. Haven't had any dropped calls yet, but I get NO signal in my house at all, so I have to now go outside to the front yard to use my phone. Since I don't have a land line this is obviously unacceptable.
Now my dillema is this. I have 14 days to leave Sprint w/ a full refund. I can try Verizon in the same manner, if they suck too, I can always go back to Cingular. But what about my phone number? I've had it for...
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I started w/ Sprint. Haven't had any dropped calls yet, but I get NO signal in my house at all, so I have to now go outside to the front yard to use my phone. Since I don't have a land line this is obviously unacceptable.
Now my dillema is this. I have 14 days to leave Sprint w/ a full refund. I can try Verizon in the same manner, if they suck too, I can always go back to Cingular. But what about my phone number? I've had it for...
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First of all, don't bring threads back from the dead. It's poor etiquette. Start a new one.
Second, try a 3G phone from AT&T. Try the N75 or a CU500, the reception on both is great. But the funny thing is, since you left us already, you're going to have to pay an activation fee again. I find it absolutely ridiculous you didn't try a new phone.
All you needed to do was go into a store and say something like, "I've been having a lot of problems with my phone, my calls disconnect a lot, but I think it might be my phone. Can you tell me what my options are?"
Saying the words "dropped calls" can usually anger a rep, so it's best to stay away from that. Personally there is nothing that pisses me off more than that. Dropped call is...
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Second, try a 3G phone from AT&T. Try the N75 or a CU500, the reception on both is great. But the funny thing is, since you left us already, you're going to have to pay an activation fee again. I find it absolutely ridiculous you didn't try a new phone.
All you needed to do was go into a store and say something like, "I've been having a lot of problems with my phone, my calls disconnect a lot, but I think it might be my phone. Can you tell me what my options are?"
Saying the words "dropped calls" can usually anger a rep, so it's best to stay away from that. Personally there is nothing that pisses me off more than that. Dropped call is...
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Gee, I thought it would be far POORER etiquette to start a whole new thread when there was already one about this topic in existance. At least that's how I run the boards I moderate. But to each his own apparently.
Secondly... I'm not an idiot, nor is MY decision to leave Cingular "ridiculous". What a presumption on your part. You don't know how much research I've done here, or on other websites. You don't know who I've talked to, conferred with, or about corporate preferences in the industry I work in.
I'm a 40 year old grown up that deserves to be treated/talked to with just as much respect as you would reserve for your friends, family, others on this board. Unless you are one of those 20-somethings who seems to think they are entit...
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Secondly... I'm not an idiot, nor is MY decision to leave Cingular "ridiculous". What a presumption on your part. You don't know how much research I've done here, or on other websites. You don't know who I've talked to, conferred with, or about corporate preferences in the industry I work in.
I'm a 40 year old grown up that deserves to be treated/talked to with just as much respect as you would reserve for your friends, family, others on this board. Unless you are one of those 20-somethings who seems to think they are entit...
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Well put-
If you do end up trying cingular again, try out a sony w810i. It is comparable in features to the 6230 but with better RF, camera, and battery life. I would can sprint if it doesn't work in your house and for the other reason that their customer service was rated the worst customer service in the united states from any business. I'd give verizon a try or even t-mo both are great companies to deal with.
If you do end up trying cingular again, try out a sony w810i. It is comparable in features to the 6230 but with better RF, camera, and battery life. I would can sprint if it doesn't work in your house and for the other reason that their customer service was rated the worst customer service in the united states from any business. I'd give verizon a try or even t-mo both are great companies to deal with.
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Thanks Chainsaw.
I've thought about moving over to Verizon -- that was probably where I should have started, but my daughter's father is on Sprint, so it seemed like a good idea given how much we're on the phone (he lives in another state).
Thanks for the recommendation about the Sony phone too. It's too bad about the M1, I'm really liking the phone after using it almost a week now. But I've discovered that Sprint coverage here in Long Beach is terrible, not just in my house. I've had lost signal drops all over the place. Too bad, but hey, at least I ventured out of Cingular's womb and tried.
;-)
Cheers!
I've thought about moving over to Verizon -- that was probably where I should have started, but my daughter's father is on Sprint, so it seemed like a good idea given how much we're on the phone (he lives in another state).
Thanks for the recommendation about the Sony phone too. It's too bad about the M1, I'm really liking the phone after using it almost a week now. But I've discovered that Sprint coverage here in Long Beach is terrible, not just in my house. I've had lost signal drops all over the place. Too bad, but hey, at least I ventured out of Cingular's womb and tried.
;-)
Cheers!
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Jasperblu said:...
I left Cingular this past weeekend b/c I was having at least a 1/2 dozen dropped calls a DAY (I live in Los Angeles County along the coast). After many years of this problem, I was sick of it, and since everyone I know with Sprint or Verizon never seems to complain of this problem I thought I'd try one of them.
I started w/ Sprint. Haven't had any dropped calls yet, but I get NO signal in my house at all, so I have to now go outside to the front yard to use my phone. Since I don't have a land line this is obviously unacceptable.
Now my dillema is this. I have 14 days to leave Sprint w/ a full refund. I can try Verizon in the same manner, if they suck too, I can always go back to Cingular. But what ab
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Thanks for the suggestion... was a little concerned about how I'd drop the service w/ Sprint and switch back to Cingular (or go to Verizon) and not have interrupted service since I don't want to lose my number -- it's been my number for a long time!
🙂
Cheers
🙂
Cheers
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