Lets share crazy customer stories
Anyone got some funny stories about crazy customers? Lets share, I'll start...................
An old lady came into my store howling because her phone no longer worked. So I took the back off of the phone and saw that it had been water damaged. She said "Thats never been in water!" and so I shook it a few times and some water hit my desk. She said "If you don't give me a new one free, I'm going to take my business somewhere else!" And I said "Ummm......I'm pretty sure water damaged phones won't work with any carrier, but yeah you can go somewhere else. I know Cingular has push to talk but I don't know about wet to dry."
I eventually talked her into upgrading....
An old lady came into my store howling because her phone no longer worked. So I took the back off of the phone and saw that it had been water damaged. She said "Thats never been in water!" and so I shook it a few times and some water hit my desk. She said "If you don't give me a new one free, I'm going to take my business somewhere else!" And I said "Ummm......I'm pretty sure water damaged phones won't work with any carrier, but yeah you can go somewhere else. I know Cingular has push to talk but I don't know about wet to dry."
I eventually talked her into upgrading....
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LOL, wet to dry.
I have thousands of funny stories, but they wil take simply too long to type up.
I am lazy.
I have thousands of funny stories, but they wil take simply too long to type up.
I am lazy.
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I had a "customer" into my store who was absolutely insane. She said that when the trains went east they were caring war vets from Iraq to the local hospitals, and if they were going west, they were caring prisoners to Guantanamo bay. 🤨
That wasn't it also, she said that there were submarines in the bay, and when you watch the weather channel, if there were Green, yellow, or red bars (used to indicate any congestion on the roads) they were used as code to set off a "secret war" that we weren't allowed to know about.
Also, the local brush fires (that I don't think we even had) were set by the government. Why you ask? To build an underground rail road.
Oh yeah, one last thing. She was psychic. Seriously, she said she was responsibl...
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That wasn't it also, she said that there were submarines in the bay, and when you watch the weather channel, if there were Green, yellow, or red bars (used to indicate any congestion on the roads) they were used as code to set off a "secret war" that we weren't allowed to know about.
Also, the local brush fires (that I don't think we even had) were set by the government. Why you ask? To build an underground rail road.
Oh yeah, one last thing. She was psychic. Seriously, she said she was responsibl...
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I work in Cingular customer service. I had a call from a guy who wanted to cancel his service without a termination fee. He told me he got the phone due to some arabs moving into his apartment building. He told me that it was a matter of national security for the stat of Wisconsin. Now that the arabs have moved out he no longer needs his cell phone he has had for six months. He agreed to a two year contract because he did not know how long the threat would last. He told me he did his work for his country and should no be free to cancel. He had to get a phone because all the blacks and Jews in his building are stupid. He told me that he was glad he was not talking to a black person on the phone. I had to inform him I am black and he asked fo...
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oh my god. that is crazy. i truely can't stand people like that. he's lucky i wasn't you. i would have lost my job.
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lady came into the cingular store while i was there (i work at a verizon kiosk) and was complaining because the silver startac she got when she got her mercedes benz broke. she didn't want to upgrade because none of the phones matched her car (how long was it since they've done the startac with benz?). she eventually got the silver razr
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Now that my vacation is over (GO BONNAROO!) I'm ready to type my story from a couple weeks ago.
It was a Saturday afternoon and as usual I was sitting alone at my store (we are pretty slow during the day). A drizzle was starting to fall from the sky.
In walks a middle aged, overweight man, with an older man with gray hair, also overweight. I welcome them to the store, and ask what I can do for them. The younger guy explains to me that they both have Cingular, and their accounts are seperate, and that the older man is his father, and he wants to put them on the same account.
Knowing I can't do this in the store, I explain to them it must be done over the phone, so I dial the Transfer of Service department. As I'm doing this another c...
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It was a Saturday afternoon and as usual I was sitting alone at my store (we are pretty slow during the day). A drizzle was starting to fall from the sky.
In walks a middle aged, overweight man, with an older man with gray hair, also overweight. I welcome them to the store, and ask what I can do for them. The younger guy explains to me that they both have Cingular, and their accounts are seperate, and that the older man is his father, and he wants to put them on the same account.
Knowing I can't do this in the store, I explain to them it must be done over the phone, so I dial the Transfer of Service department. As I'm doing this another c...
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🤣
OH MY WORD - that was so funnt - I would have paid to see that part at the end!!!! 🤣
OH MY WORD - that was so funnt - I would have paid to see that part at the end!!!! 🤣
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Also, at the end, while he was walking out, still calling me an Ahole, etc, I told him to blow me.
Then I turned to my other customer and said, "I guess I just reversed all of my maturity".
Hehhe
Then I turned to my other customer and said, "I guess I just reversed all of my maturity".
Hehhe
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That is amazing, I seriously wish i was there. Sounds alot like a problem i had at my store, but when i threatened with the cops, the guy left, thank god because he was a VERY over weight angry old man that i thought was going to try to kill me. So i was glad when he left after screaming because he wasn't helped as soon as he came in, although i was the only Sales Associate there, and there were 4 customers there before him. I can't stand people. I've quit since then. LoL
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See I never let those kinds of things last very long. As soon as a customer starts cursing i tell them "this conversation just ended, im sorry you will have to find someone else to help you."
If a custumer starts getting really heated I just grab my manager and let him deal with it, god knows he doesnt do much of anything else.
If a custumer starts getting really heated I just grab my manager and let him deal with it, god knows he doesnt do much of anything else.
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Sorry buddy, but if the line was eligible there should not have been any argument, just an upgrade and a lecture.
The only funny part is you almost lost a customer for no good reason.
The only funny part is you almost lost a customer for no good reason.
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I once had a customer call and complain bitterly because the ghost that lived in her house was "messing with" her phone. She said that it isn't fair that our handsets don't come with security features that will protect her from that.
"I understand that would be frustrating ma'am, but we really don't have a lot of call for a ghost protection feature. I'm not sure there is a technology to deal with this issue. Perhaps there is a specialist in your local community that could deal with your ghost issues?"
All said with complete sincerity and empathy for the customer's problem, of course.
"I understand that would be frustrating ma'am, but we really don't have a lot of call for a ghost protection feature. I'm not sure there is a technology to deal with this issue. Perhaps there is a specialist in your local community that could deal with your ghost issues?"
All said with complete sincerity and empathy for the customer's problem, of course.
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These are terrific! simplymarcus' made me mad & made me laugh at the same time. Here's a few of mine:
Back when I was still on the phones (I'm at a call center), I got a call from a lady who was obviously upset & trying to restrain herself. I gave her the greeting, threw on the charm, and asked for her wireless phone number, she gave it to me. . . nothing in Telegence, tried it in CARE, asked her to verify it, tried again, checked the number. . .nothing in either system. Tried it in Axys (Blue TDMA) and Siebl. . . nothing there either. Asked to verify the number again, and she explodes "What kind of MORONS are you there? You can't even find my phone number!?!? This is just another item on my list of incompetances that you've done, I ...
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Back when I was still on the phones (I'm at a call center), I got a call from a lady who was obviously upset & trying to restrain herself. I gave her the greeting, threw on the charm, and asked for her wireless phone number, she gave it to me. . . nothing in Telegence, tried it in CARE, asked her to verify it, tried again, checked the number. . .nothing in either system. Tried it in Axys (Blue TDMA) and Siebl. . . nothing there either. Asked to verify the number again, and she explodes "What kind of MORONS are you there? You can't even find my phone number!?!? This is just another item on my list of incompetances that you've done, I ...
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I think the worst situation is when you have a customer who is telling a bizarre story; and you can't tell if they are being serious or just crazy.
I had customer come in my store wanting to change her SIM card and her phone number. She told me this very weird story about how people got hacked her landline and her cellphone and got all her information (credit cards #, SS# etc) at first I thought she was crazy, but then she told me that she uses her cell phone as a modem (So I thought, it could be possible) She when on and on with her unfortunate story and I listened because I felt really sorry for her. The thing is that the story kept me confused, because she would say things that were crazy and then she will put out legal documents and st...
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I had customer come in my store wanting to change her SIM card and her phone number. She told me this very weird story about how people got hacked her landline and her cellphone and got all her information (credit cards #, SS# etc) at first I thought she was crazy, but then she told me that she uses her cell phone as a modem (So I thought, it could be possible) She when on and on with her unfortunate story and I listened because I felt really sorry for her. The thing is that the story kept me confused, because she would say things that were crazy and then she will put out legal documents and st...
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This crazy lady comes into my store every month because of stupid stuff. Like when her pictures are full on her phone she thinks she needs to buy a new one. She said that she wakes up in the middle of the night to take pictures of the moon, but she gets pissed when the pictues are full so she wants a new phone. I showed her the delete feature. She was amazed. Anyway, a while back she came in screaming because Madonna's "like a virgin" ringtone got erased off of her phone. And i was like which song was that? How does it go? And she starts singing and dancing in front of all the cutomers. Like a virgin!!! Oh my gosh, shes crazy. I have reloaded that stupid ringtone on there 42 times. By the way she has an old school phone and the ring tone is ...
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I had a lady once ask me if i knew how to remove "bugs"
i explained that there are exterminators...
she asked me what "bugs" look like...
i said they're small, and sometimes have wings 🤨
she finally understood that in was entirely lost.
she told me her mechanic had alerted her to a "bug" placed between the bumper and the firewall of her car, that was tracking her movements, listening to her conversations and relaying all of this to some "secret society"
i took the time to assure her that she was not important enough to "spy" on, and sent her on her way, but not before she explained to me that she bought the phone she did because it is "highly encrypted" (Siemens CF62T)
she was crazy... yes, the worst part? she works ...
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i explained that there are exterminators...
she asked me what "bugs" look like...
i said they're small, and sometimes have wings 🤨
she finally understood that in was entirely lost.
she told me her mechanic had alerted her to a "bug" placed between the bumper and the firewall of her car, that was tracking her movements, listening to her conversations and relaying all of this to some "secret society"
i took the time to assure her that she was not important enough to "spy" on, and sent her on her way, but not before she explained to me that she bought the phone she did because it is "highly encrypted" (Siemens CF62T)
she was crazy... yes, the worst part? she works ...
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Nice. I just had a crazy old man say that his text messages should be going through faster now because he has bluetooth. I love the people that know absolutely nothing about phones.
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🤣 I can just picture the entire scene...oh man these are great. I wrk for a call centere for a different company...but this is just an incredible eye-opener of what rep face-to-face deal w/... 🤣 you have my respect...
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i had a customer callin a couple of years ago. Yes i work in a center 😳 . a couple of drunks after 4th of july. Said they were drunk at a bar got in a fight lost the phone called in for phone options (oh yeah talking to the girl so far) she is still blasted. Then after done the drunk boyfriend get on the phone says u know what i am gonne do. ummm no he then say i am going to fu@@ing eat this girl out what do you think about that. I said well that is great anything else today said nope i ended the call. Well sounded like someone had a good meal at the y that day. 🤤 🤤 🤭 😳 😳
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Might have gotten more than he bargained for - drunk people are not known for attention to hygeine... 😲 😳
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This one time in band camp.... ummm wait a minute. 🤭 🤭 😳 wait a minute wrong forum. Damm 👀 👀 😳
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I never get into any arguements with customers, the second they start giving me any attitude i just walk around the counter and i look them in the face and i just ask them "is there going to be a problem here". %99 of the time they back down once they see that i will come around that counter.
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all i love the rock move. Is there a problem mam cause i have no problem putting a smack down on yo candy as* cause the rock said so 🤣
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We had a guy who would call in & threaten to blow our office up, would target us individually if we didn't cater to his whims. This was pre 9-11, so our guys didn't take it seriously. Nothing ever happened, but the dude who did this did get put in jail for bank robbery & someone promptly killed him.
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last year on the fourth of July i received 4 different calls from people who had dropped their phone into the lake (since they were calling from their boat, of course) and wanted free phones since it was *my* fault that *the phones i made* weren't water proof, and that no one ever told them about phone insurance.
the one that took the cake was the gentleman that called and had dropped his phone into his grill while he was making hamburgers. i asked him if he was going to marinate it as well and i could hear him fumble with the phone and then the call disconnected. i'm only hoping that he dropped that phone as well.
xoxo
the one that took the cake was the gentleman that called and had dropped his phone into his grill while he was making hamburgers. i asked him if he was going to marinate it as well and i could hear him fumble with the phone and then the call disconnected. i'm only hoping that he dropped that phone as well.
xoxo
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I understand!! I love it when a customer brings in a phone and says "my phones not working"
rep: open up the phone and look "Well your phone has experienced liquid damage"
Customer: "How did that happen?"
I always want to say "how should I know" but I bite my tounge instead. Then they don't really believe you till you shake the phone and they actually see the liquid coming out. Then like you said, they start saying no one told me about insurance...... 🙂 With the 4th coming up I'm sure lots of phones will end up at the bottom of lakes.
rep: open up the phone and look "Well your phone has experienced liquid damage"
Customer: "How did that happen?"
I always want to say "how should I know" but I bite my tounge instead. Then they don't really believe you till you shake the phone and they actually see the liquid coming out. Then like you said, they start saying no one told me about insurance...... 🙂 With the 4th coming up I'm sure lots of phones will end up at the bottom of lakes.
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I had a customer tell me it's against there RELIGION to give out their Social Security Number.
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Ha! That's terrific! I wonder what in that person's twisted world consists of religion? 🤨 😕
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A customer calls my store and opens with the question,"what deals do you guys have going on right now?" I ask the customer to please clarify his question a little further so i can get an angle on what he's lookin for. Deals he says, what deals do you have. to this i repond with every rebate on every phone model we care in our store.
He then asks what rate plans are going for on family plans. I inform him family plans range from 69.99-299.99 depending on his minute requirments. He exlaims that this is rediculously hi. I ask what he means. He informs me his is paying a mear 35 for his house phone! I say i understand but sir you can take this phone out of the home with you, make long distance calls, and carry it with you. he tells m...
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He then asks what rate plans are going for on family plans. I inform him family plans range from 69.99-299.99 depending on his minute requirments. He exlaims that this is rediculously hi. I ask what he means. He informs me his is paying a mear 35 for his house phone! I say i understand but sir you can take this phone out of the home with you, make long distance calls, and carry it with you. he tells m...
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That made me laugh! We live in a small town and I get that type all the time but I have never had that response before.... that is to funny you told him that and he still seemed to not understand 😁
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i got so many of these stories some to long to type (im lazy) 🤣 . but here's one.
a lady comes in all figety and jumpy because she believes someone is calling her number and all sorts of people are trying to track her dowm and stalk her. ( we think she was on crack 😳 ).
she whips out a paper with a number on it and says its this number. i look and say, have you contacted the police? her reply NO! they are after me too. (i wanted to laugh so hard at this piont). i said have you contacted cingular customer care and informed them of this matter? often time they will grant you a free number change in your situation. she said NO! they are after me too!.
i asked may i have your number to look up your account NO! you may become after me...
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a lady comes in all figety and jumpy because she believes someone is calling her number and all sorts of people are trying to track her dowm and stalk her. ( we think she was on crack 😳 ).
she whips out a paper with a number on it and says its this number. i look and say, have you contacted the police? her reply NO! they are after me too. (i wanted to laugh so hard at this piont). i said have you contacted cingular customer care and informed them of this matter? often time they will grant you a free number change in your situation. she said NO! they are after me too!.
i asked may i have your number to look up your account NO! you may become after me...
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Not my story, but rather a coworker. Its a bit crazier than any of mine.
Old man walks in, one of our regulars so didn't think much about it. My coworker was with a customer trying to fix up his HP so it was taking a while. It was close to closing so he was by himself. The man goes and sits in a chair behind one of our desks and starts to spin around in the chair. After about 5 min. of waiting he starts to roll the chair around the store. At this point my coworker was getting a little suspicious. Well then the man pulls out a cigar and starts to light it up when my coworker says "sir, you can not smoke in here." He replys "Why not?" Obvious reply. So the man rolls himself still in the chair over to the door and tries to light ...
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Old man walks in, one of our regulars so didn't think much about it. My coworker was with a customer trying to fix up his HP so it was taking a while. It was close to closing so he was by himself. The man goes and sits in a chair behind one of our desks and starts to spin around in the chair. After about 5 min. of waiting he starts to roll the chair around the store. At this point my coworker was getting a little suspicious. Well then the man pulls out a cigar and starts to light it up when my coworker says "sir, you can not smoke in here." He replys "Why not?" Obvious reply. So the man rolls himself still in the chair over to the door and tries to light ...
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A customer came in and wanted to do an activation on a new line of service. He chose to go with the Motorola V400 ($150 on a 2yr at the time of the story). when i Ask if he wanted insurance he declined and gave me a story about how insurance is stupid and a waste of money. then as he is in the parking lot leaving he drops his phone and runs it over(he is parked right infront of the store so i see all of this happening). he imediatly comes back in and starts raving about how he wants a new phone for free, and how he shouldnt have to pay for a new one. I Inform him that i just watched him run it over and that he has declined insurance so there is nothing i can do. He goes on and on about how that rule sucks. then he just calls me a f**...
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Oh what beautiful sweet irony! its too bad i don't get paid for adding insurance. I just had a phone with total water damage and a scratched off sticker. "water damage? its never been near water."
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You do realize that when you post and share these incidents...you are talking about the hand that feeds you...
A person that comes here looking for information about Cingular will see this and think twice about signing up for service and go over to Verizon or Tmo or Sprintel...
Just a thought...
A person that comes here looking for information about Cingular will see this and think twice about signing up for service and go over to Verizon or Tmo or Sprintel...
Just a thought...
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they have stories too my friend. an 1 online thread will never be the deciding factor on if someone signs up or not.
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Actually I think they might identify themselves and laugh with us. And hopefully become more understanding about how the industry works.
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Well if they are the kind of customer that would find this grounds to NOT go with Cingular they are probably the kind of customer that would do similar stuff and I know I certainly don't want them as my customer.
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