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Top message:  Dear AT&T Reps by Jellz   Sep 15, 2011, 4:58 PM

Replying to:  Clarifying! by Jellz   Sep 17, 2011, 2:59 PM

Re: Clarifying!

by AtTheMet    Dec 29, 2011, 1:29 PM

Jellz said:
I use the word 'upgrading' interchangeably with 'replacing' here. So if someone comes in and is all "I want a new GoPhone, what can you do for me?" pretty much.

Online, we're told that we can't suggest that they order GoPhones online since it's "phantom churn" and they count as a new customer when doing that and it messes up AT&T's numbers or something, yet I get people from stores pointing people to get new GoPhones online.

So I'm just confused as to if I'm being told the right thing. Because it's getting old.

Phantom Churn would only occur if the new GoPhone is activated with a new number instead of using the old SIM or having the new SIM activated on the OLD number. An upgrade is defined as a change of equipment. Remember, a contract is not required unless the discounted price is requested. I suggest that persons who desire a change of equipment, visit and select gophone. It will show you what is available including some Android phones...

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