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Replying to:  Dear AT&T Reps by Jellz   Sep 15, 2011, 4:58 PM


by Jellz    Sep 17, 2011, 2:59 PM

I use the word 'upgrading' interchangeably with 'replacing' here. So if someone comes in and is all "I want a new GoPhone, what can you do for me?" pretty much.

Online, we're told that we can't suggest that they order GoPhones online since it's "phantom churn" and they count as a new customer when doing that and it messes up AT&T's numbers or something, yet I get people from stores pointing people to get new GoPhones online.

So I'm just confused as to if I'm being told the right thing. Because it's getting old.

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