Phone Scoop

printed November 23, 2014
See this page online at:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=4&fi=2949113

Home  ›  Carriers  ›

AT&T

Info & Phones News Reviews › Forum  

Back to message list

Replying to:  Dear AT&T Reps by Jellz   Sep 15, 2011, 4:58 PM

Clarifying!

by Jellz    Sep 17, 2011, 2:59 PM

I use the word 'upgrading' interchangeably with 'replacing' here. So if someone comes in and is all "I want a new GoPhone, what can you do for me?" pretty much.

Online, we're told that we can't suggest that they order GoPhones online since it's "phantom churn" and they count as a new customer when doing that and it messes up AT&T's numbers or something, yet I get people from stores pointing people to get new GoPhones online.

So I'm just confused as to if I'm being told the right thing. Because it's getting old.

Report to moderator

Replies


Reply You must log in to reply.

Back to message list

‹ all carrier forums

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2014 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
1