Top message: Any truth to this? by epik
Replying to: Re: Any truth to this? by Iselltheshitoutofphones
I think what might have happened here is he is one of those that uses volumes or an "excessive" amount of data. Which he is entitled 2 with his unlimited plan.
To save bandwith, I think those small percentage of customers who transmit numerous gigs of data are the customers att is trying to curtail....Those dozens and dozens of gig's folks per month.
What I don't get is att is on its way to be back on top of the customer total again. Why piss folks off or rock the boat if you don't have 2? This are customers happy with the service and didn't have any want or desire to switch. I have been doing this for 7 years and I don't get att's mentality at times.
Stan Sigman had a very different approach to running a business. He was once a Janitor so, he understood what it meant to build from the ground on up (in terms of character and reputation) The "new" at&t is nothing like the Cingular that helped them become so large. Customer focus is shot in most regards except B2B, quality fluctuates way too much, innovation is no longer important, no one care out the quality of reputation instead of number of subs per quarter, etc. I can go on and on but, I will spare you... LOL. Will, maybe one day I will be at the helm and you be my right hand, and together we will bring the change that will garner not just great revenues, but respect from our consumers because we respect them and offer them a quality service and intend to develop a long lasting relationship with them and not cause them to have to sell their first-born to keep the bill paid. Blessings and Happy New Year. Reggie
- Re: Any truth to this? by Iselltheshitoutofphones