Most people are sheep who would rather be sheep than think for themselves and take the necessary action to be happy customers. They need something to complain about. The Gods forbid they learn how to use their phones properly or do research before jumping on to a carrier who has more data traffic than it can handle.

And once they're on said carrier, they're too damn lazy (or stupid) to move to another carrier.

They just "want it to work NOW" because they're "the MOST IMPORTANT customer"!