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BLACKBERRIES CLEAN OUT BY THEMSELVES???

chuckie

Feb 13, 2009, 5:53 PM
SO I HAVE A BB AND TIME TO TIME I FIND THAT IT CLEARS OUT ALL MY MESSAGES AND CALL HISTORY! WHY???????? I DO HAVE THE BB PLAN AND PHONE IS LESS THAN 3MONTHS! ANY IDEAS AS TO WHY THIS HAPPENS WOULD BE APPRECIATED, OR IF IT'S HAPPENED TO YOU???
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dromant

Feb 13, 2009, 6:40 PM
Do you have music and other items like programs saved to your BB? If so, I have heard that on some BB's when your actual device memory gets full, it starts auto deleting items to make more space, like call logs and messages. If you do indeed have music and other stuff saved to the phone, buy an SD card and move it to the card and it should fix the issue.
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chuckie

Feb 13, 2009, 7:16 PM
I HAVE HEARD OF THAT AND YES I HAVE A MICRO SD CARD ALREADY AND HAVE ALL MY ALL MY STUFF SAVED TO IT. ANOTHER THING I'VE NOTICED IS THAT MY CALL LOG CAN ONLY GO BACK THREE DAYS? I USED TO HAVE A TILT AND I WAS ABLE TO SEE CALLS MADE FROM MONTHS PRIOR.

THANKS FOR THE RESPONSE THOUGH!
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JOPPY

Feb 13, 2009, 11:04 PM
I work in VZW Tech Support and I know we had a lot of problems with the BB's auto deleting when the memory got full. However RIM released a firmware update for our phones that has since fixed that problem. Check with
AT&T tech support to see if the same firmware update has been released for ATT phones. Used to happen a lot with Curves and Pearls
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wrightN

Feb 14, 2009, 10:34 AM
chuckie, im in the same boat as you are.

although it isn't a nusance to me, but yet it happens.

i have the latest updates for my Curve and it still does it.
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bwag717

Feb 14, 2009, 7:35 PM
Hold "ALT" then press L,G,L,G. Press the menu key and select "Clear Logs". See if that helps. Take the battery out every three to four days as well will sometimes help as well.
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