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Subsidy lock removal

xoxma

Jun 26, 2007, 2:59 PM
Strangest customer service experience today.

Called to get a subsidy lock removed for my old phone (just got a new one). CS rep was looking for some form for ~5 mins, took IMEI number, and then said: "I can't process your request, because this phone is not currently active."

WTF? 😡
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MX2

Jun 26, 2007, 5:03 PM
What is a subsidy lock and why do oyu want it removed?
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ralph_on_me

Jun 26, 2007, 5:38 PM
a subsidy lock is what we use to keep people from using their phones on other GSM carriers. at&t has many restrictions that a customer must qualify for in order to get it removed.
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okccingular

Jun 26, 2007, 11:41 PM
Before u can get a phone unlocked it has to be active on the acct or else when the rep files the case they will deny the request
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