Replying to: Can you believe this crap?! by gtjud
Re: Can you believe this crap?!
"The insurance coverage certificate states that we will replace equipment with like, kind and quality. The insurance program is independent of the Cingular upgrade program
We follow a replacement matrix that is developed by Cingular Wireless and lock\line®. We follow that matrix for the insurance program. The coverage certificate states that you may receive a comparable phone of like kind and quality"
It seems that they are living up to the terms of the insurance agreement. They can't upgrade you to a better phone and are offering you comparable options (except for the t68i camera and photo capabilities-if you use that, you should choose the referbed t68i-possibly as good as the day you bought yours). You are locked into their options and hopefully you read your policy when you got it.
- Re: Can you believe this crap?! by gtjud