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Replying to:  Can you believe this crap?! by gtjud   Dec 27, 2003, 12:30 AM

Re: Can you believe this crap?!

by Chris Russell    Dec 27, 2003, 9:26 AM

First of all, you brought in a discontinued phone and are complaining that they are offering you a discontinued phone. Here are some quotes from Lockline the insurer of your phone:

"The insurance coverage certificate states that we will replace equipment with like, kind and quality. The insurance program is independent of the Cingular upgrade program

We follow a replacement matrix that is developed by Cingular Wireless and lock\lineĀ®. We follow that matrix for the insurance program. The coverage certificate states that you may receive a comparable phone of like kind and quality"

It seems that they are living up to the terms of the insurance agreement. They can't upgrade you to a better phone and are offering you comparable options (except for the t68i camera and photo capabilities-if you use that, you should choose the referbed t68i-possibly as good as the day you bought yours). You are locked into their options and hopefully you read your policy when you got it.

Chris
Happy Holidays Very Happy

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