Verizon's CS must really suck then @_@

Honestly, the worst thing about Cingular is the customer service line. Every time I call I get some idiot that has no idea what they're doing or some rude a-hole that just wants to give me a hard time for no good reason. I hate our CS @_@

They do! T-mobile & Amp'd CS sucks too.

I think the lesson here is that all CS just sucks. I had to deal with Alltel's CS before and they weren't bad when you actually talked to someone but their hold time was ridiculous.

Don't even get me started on those SMF's!!

i have waited on hold for alltels customer service all the time! My longest wait was 48 min and my shortest was 3 min!!

They made my contract into 36 months. WTF??!! I let them take me to collections because there's no wat i'll be stuck th them for 3 ------ years!!!

I'm a cingular sales rep, and i have to agree, our cs isnt good. They like to transfer customers over to our sales line with problems that they should be fixing.

They like to hang up on we Warranty reps. Them, and Telesales.

I can attest to this. If I get one more cust care rep calling me with questions about THEIR job and asking me for help I'm gunna kill someone. 👿

lol.. or perhaps they knew the name change was coming so they let the "Cingular" brand take the hit in the hopes that people would forget it once the ATT moniker was out there.. 🙂

wouldn't be such a bad idea!

I've certainly heard of crazier things.

You might be right.

I believe the decision was reached with malice and greed being the overriding factors.

So is the decision to rip off the small business person who is paying to subsidize your handset when you have no intention to honor your agreement.

But you think that is just fine.

Wtf are you talking about?

Treating every single consumer as a potential thief who is incapable of fulfilling their obligations is just silly and will only hurt your business in the long run.

Like I said before, and you seemed to gloss over it, perhaps the problem lies with your business model and with Cingular if you are unable to recoup costs in such cases, and not with the vast majority of consumers who fulfill their obligations.

Nevertheless, thanks for the giggle at your randomness in this thread.

Please name one other business model where subsidies are offered with no contract attached to recoup costs.

You can reply in the original thread for this discussion. I posted here to point out your hypocrisy.

The contract is not my contention.

Purchasing a product, fulfilling the obligations of the contract (either by completion or via the ETF), and then being restricted from using the product further is what I have contention with.

Calling people that unlock phones "bad guys" (euphemism for criminal) is but a demonstration of the "land grab" that companies like Cingular are trying to make in regards to "fair use" rights consumers have had for years. The rights of which are called into question with the DMCA in many regards.

What is happening is that there are some people who do not fulfill the terms of their contract to the agreement of both parties.

I acknowledge this. However, simply because these people exist does not justify re...
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Your contention is based on a false premise.

If you truly are making this argument and not trying to just be an ass then I agree completely with you. I am also telling you that Cingular allows you to unlock your handset to use as you will.

Why do we have to show ID when we write a check or use a credit card.

Why do we have to do anything that requires security?

Because people abuse the system. The good thing is that Cingular allows their subsidy lock to be removed.

They are incresing rates to cover their asses. Not because of greed. They dont turn much of a profit off of text pay per use. Aggrements with the companies who admin these pay-per-use texts and supply the technology for it determine pay-per-use rates. Why do you think everybody's prices are going up around the same time. Contracted cell towers are the name of the game and the companies who have agreements with cingular for text charge cingular and other companies for bulk use. If cingular can contract its customers to pay for a "bucket" of text it is easier to keep track of and keep cingular profitable. After all they are in business to make money. If a customer is opting to not have a text plan and send 2 or 3000 text in a month not only ar...
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Yes, I must admit 🤭 I have seen a few complaints in regards to it.

I obviously spoke too soon.

Let me revise my statement:

I think this speaks volumes about the "quality" ( or lack thereof) of wireless industry.