cingular service
I have been a very loyal ATT then cingular customer for over 10 years. I called last week to upgrade some old "blue" nokia's .
Placed an order for some samsung "sync's" LAST WEEK Tues.
Got a call this week Tues.. "order" problems, after 6 calls, at least 3 hours.
MUCH confusion... now the last person i talked to said that the Sync a707's are on recall, and they can't "get" them.
Long story short [er] why is there so much confusion and inconstancy between call centers [at least that's what i assume is the problem each time i call i get some other part of the country, and some other straggled piece of cingular, that isn't fully connected to the rest]
ok, mostly venting, but is there any suggestions? secret numbers?
Placed an order for some samsung "sync's" LAST WEEK Tues.
Got a call this week Tues.. "order" problems, after 6 calls, at least 3 hours.
MUCH confusion... now the last person i talked to said that the Sync a707's are on recall, and they can't "get" them.
Long story short [er] why is there so much confusion and inconstancy between call centers [at least that's what i assume is the problem each time i call i get some other part of the country, and some other straggled piece of cingular, that isn't fully connected to the rest]
ok, mostly venting, but is there any suggestions? secret numbers?
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Suggestion you may or may not want to hear,
Go buy them at a store. You walk out with your phone in hand working.
You can still cancel your order.
Good luck.
Go buy them at a store. You walk out with your phone in hand working.
You can still cancel your order.
Good luck.
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Sorry this is incorrect, once you placed an order online a new contract is in the system and you can`t walk in the store and upgrade. You would have to get that contract removed what is in the system when you upgraded online first.
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That's why he said, "You can still cancel your order."
If you cancel your order, it removes the pending upgrade.
If you cancel your order, it removes the pending upgrade.
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Not to mention, we have the Sync's buy one get one free through christmas in our market 🙂 Call us up, we'll ship em to you UPS.
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If you order directly from cingular, you can`t cancel your order, not possible in the system. You have to wait till it is shipped then return, then you can take off the contract.
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That is not true at all. I did this 3 days ago (and many previous times) with a customer who wanted an 8525 but was told they were on backorder.
I was also told they had to wait for the unit to ship before stopping their order. Once I got ahold of a rep who was not on autopilot with their employee handbook they realized it could be cancelled as well.
I was also told they had to wait for the unit to ship before stopping their order. Once I got ahold of a rep who was not on autopilot with their employee handbook they realized it could be cancelled as well.
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The reason for that could be the customer ordered it from wirefly, amazon or LetsTalk.com, those can be cancelled any time after the account is up. Since Cingular does not pay for the phone, it comes from that specific indept.agent.
There is also a very new system in the cingular ordering process where it can be cancelled mabye 24 to 36 hours after you order and the account has been created. This new thing they do now, is that each customer who orders phones now by phone, or online. Meaning they check each phone order and if it is cancelled they will write a letter if the phone is not recieved we will charge him.
But it can`t be done if the Bell`s order the phone, or if you have an existing account and want to upgrade, since then the a...
(continues)
There is also a very new system in the cingular ordering process where it can be cancelled mabye 24 to 36 hours after you order and the account has been created. This new thing they do now, is that each customer who orders phones now by phone, or online. Meaning they check each phone order and if it is cancelled they will write a letter if the phone is not recieved we will charge him.
But it can`t be done if the Bell`s order the phone, or if you have an existing account and want to upgrade, since then the a...
(continues)
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What exactly is your position within Cingular?
The customer does not need to receive their phone to have an order cancelled. In the instances describes they would not have received their phone due to backorder status.
If the phone is shipped that is another story. If it is pending it can be cancelled.
The customer does not need to receive their phone to have an order cancelled. In the instances describes they would not have received their phone due to backorder status.
If the phone is shipped that is another story. If it is pending it can be cancelled.
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I work in a specialty dept where we fix all the mess somebody else made, like CSR and Sales.
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Oh... I thought you said you worked in a specialty department that fixed everyone elses problems.
Nevermind, the difference is you get paid to fix everyone elses problems. That was my mistake.
Nevermind, the difference is you get paid to fix everyone elses problems. That was my mistake.
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An agent retail store does not have the ability and applications needed to fix those things.
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Applications, depends
Ability, absolutely.
Just because we don't have a computer in front of us does not mean we do not have resources to correct the problems created by others.
Ability, absolutely.
Just because we don't have a computer in front of us does not mean we do not have resources to correct the problems created by others.
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Amen. A smart indirect knows who to call and how to talk their way through anything.
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These people come on every once in a while with their god mentality. Really annoys me especially when they don't even know their own job well enough yet love to rip indirect.
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Leandra48 said:
I work in a specialty dept where we fix all the mess somebody else made, like CSR and Sales.
For someone who fixes problems you have some really weird ways of doing your job... everything I have seen posted from you is either misleading or just plain wrong...
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Hence, cancelling the order.
The store might also need to enlist their R.A.E. with processing the new upgrade and/or new act.
Either way, it can be done.
The store might also need to enlist their R.A.E. with processing the new upgrade and/or new act.
Either way, it can be done.
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I have to agree with texas on this one, the store is a much better avenue than calling on the phone. 🙂
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even if my bill says:Business Nation 550 .....
i thougt i understood that the crazy business stuff [i get through my employer discounts]
makes it hard to go to the stores?
i thougt i understood that the crazy business stuff [i get through my employer discounts]
makes it hard to go to the stores?
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If you're an NBI account, yes that makes it harder.
If the account is under your name and social, stores can probably access it. Stores also have that phone in stock, so if they can access it, it'll save you quite a headache.
If the account is under your name and social, stores can probably access it. Stores also have that phone in stock, so if they can access it, it'll save you quite a headache.
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I highly doubt the sync's were recalled considering we are still selling and ordering them. They were probably just making an excuse because they were out of them. It is much more convenient to go into a store and get the phones through them. If it happens to be an NBI account and they can't do it I'm sorry. Thanks for trying though.
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Thanks for the info.. I have now talked to at least 10 people in the last week and a half. Like the disagreement you guys had, some said they could cancel regardless if it had been sent or not.... But the most promising sounding was the one with the "recalled" sync's. [weird]
I received the WRONG d807's yesterday... Looks like the accessories were correct, but the car charger supposedly won't work with the Sync.
I'm going to attempt going to a retail store tonight... I'm a little worried about the conversion/combining of my two accts and the family plan i want... I've seen advertised in the paper that the sync is only available at the 49.00 price with the media net data package.. i don't want that [yet at least]
I'm wonderin...
(continues)
I received the WRONG d807's yesterday... Looks like the accessories were correct, but the car charger supposedly won't work with the Sync.
I'm going to attempt going to a retail store tonight... I'm a little worried about the conversion/combining of my two accts and the family plan i want... I've seen advertised in the paper that the sync is only available at the 49.00 price with the media net data package.. i don't want that [yet at least]
I'm wonderin...
(continues)
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Best of luck to you, and the reason you (and everyone else) gets conflicting information on here is because people never take into consideration the different regions/departments/channels of Cingular. For instance, cancelling an order. If you placed it through customer service, they can actually email the department that processes the order and usually stop it if it was done the same day. But most sales channels over the phone are unable to do so b/c they use different systems. It just depends on who you ordered the phone through... not a black and white answer, but an honest one 🙂
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Well, look, I have posted a forum myself. It is under, Since this is a Nationwide forum....I said this already a while ago. It all depends on what market you come from.
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He/she probably figured that most people ignored your post b/c 90% of the posts you have made have been blatantly wrong. 😲
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dromant said:
He/she probably figured that most people ignored your post b/c 90% of the posts you have made have been blatantly wrong. 😲
ROTFLMAO!!!
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Well, i took the d807's into a cingular corp store [way down in town] thank goodness they were open til 10pm.
Very long somewhat tedious, but probably not so difficult paper process. I even got the additional 20 bucks off for getting the media max...
As many have said get the right helpful person, [in person] AND I LUCKED OUT AND DID!!
and good things happen. However the region issues that was explained by leandra doesn't explain the phone call service... In fact as i look back, a HUGE communications company that can't keep consistent info across a same phone number [to me at least, i understand this involves many states and cities] seems pretty lame.
But i'm happy Thanks for the info and encouragement, and maybe next time i'...
(continues)
Very long somewhat tedious, but probably not so difficult paper process. I even got the additional 20 bucks off for getting the media max...
As many have said get the right helpful person, [in person] AND I LUCKED OUT AND DID!!
and good things happen. However the region issues that was explained by leandra doesn't explain the phone call service... In fact as i look back, a HUGE communications company that can't keep consistent info across a same phone number [to me at least, i understand this involves many states and cities] seems pretty lame.
But i'm happy Thanks for the info and encouragement, and maybe next time i'...
(continues)
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Good, i'm glad they got it fixed for you. What you'll find out is that half the people on this forum have either no idea what they are talking about/or have enough of an idea to totally screw up things.... if you read enough posts you'll come to recognize the people on here who can actually give you sound advice.
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the moral of the story: don't ever do anything through Cingular over-the-phone sales. Always go to the local COR or agent store. Actaulyl screw the COR stores, come to my agent location 😁 At least there you won't have to sign in and get treated like an idiot.
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